Delivery Solutions
http://www.deliverysolutions.coOut-of-the-box solutions are provided by Delivery Solutions to retailers, allowing them to provide customer experiences such as curbside delivery, same-day delivery, shipping, in-store pickup, and post-purchase pickup. The company collaborates with some of the most recognizable names in the retail industry, such as Michael's, Sephora, Loblaw, GameStop, Office Depot, Sally Beauty, Total Wine, Belk, and Abercrombie & Fitch.
Its SAAS-based solution is incredibly adjustable and works in combination with e-commerce sites, warehouse management systems, order management systems, and point-of-sale systems to give a highly scalable experience and a base of delighted customers. They have direct connections to the most prominent businesses in same-day delivery, like DoorDash, Uber, Postmates, and Shipt, amongst others, in addition to the most prominent shipping firms, including UPS, FedEx, USPS, and others.
Perks & Benefits @Delivery Solutions:
- Permanent Remote work - (Work from anywhere)
- Broadband reimbursement
- Flexi work hours - (Login/Logout flexibility)
- 21 Paid leaves in a year (Jan to Dec) and 7 COVID leaves
- Two appraisal cycles in a year
- Encashment of unused leaves on Gross
- RNR - Amazon Gift Voucher
- Employee Referral Bonus
- Technical & Soft skills training
- Sodexo meal card
- Surprise on birthday/ service anniversary/new baby/wedding gifts
- Annual trip
Jobs at Delivery Solutions
Delivery Solutions is a Retail eCommerce OXM Platform that provides retailers with out-of-the-box solutions to power Same-Day Delivery, Curbside, In-Store Pickup, Shipping, and post-purchase experiences. We are trusted with some of the biggest names in multiple verticals of retail like Sephora, AT&T, Footlocker, Michael's, Office Depot, GameStop, Total Wine, Sally Beauty, Abercrombie & Fitch Co. Belk, Loblaw, Vineyard Vines etc.
Our SAAS-based solution is highly flexible and interacts seamlessly with E-commerce properties, OMS, WMS, and POS systems for a highly scalable experience and a delighted customer base.
Delivery Solutions is a wholly-owned subsidiary of UPS | We are a certified Great Places To Work Company
Role: Senior Software Engineer L2 Support- MEAN Stack
Division/Department: Customer Success & Support
Work Location: India - Remote
Responsibilities:
- Lead the day-to-day proactive monitoring of the application systems in operation, including tasks related to identifying, and troubleshooting application issues, providing resolution of issues, or triggering escalation
- Provide regular support to the Implementation and CRM tracks during peak periods of increased Cx and order activity
- Master accurate Troubleshooting techniques and RCAs on tickets needing L2 attention
- Meet SLAs like response and resolution times by partnering with L3 and L4 Support teams
- Help and assist in resolving software and technical questions for the customer efficiently and effectively.
- Responsible for independent review, validation, and verification of the written code/scripts and bug fixes by the other junior L2 members of the team
- Monitor Infrastructure alerts on communication channels and act on the potential risks with tenants based on impacted use cases
- Collaborate with architects to properly manage customer inquiries and escalate when appropriate
- Perform Root cause analysis, and customer support relationship management in partnership with Product Architects; Interpret and disseminate the information to a variety of audiences, including support teams and internal leadership
- Document solutions for knowledge base and bring new ideas for innovation and automation excellence into the Support team.
- Work on scripting tasks to provide periodic data as per requests and update bulk data
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
- Share feature requests and effective workarounds with internal teams
What are we looking for:
- 3 years in an application monitoring and support role using an incident management tool
- At least 3 years using MongoDB, Express, Angular, Node (MEAN Stack)
- At least 2-3 years of combined experience working in AWS services / New Relic, Agile, CI/CD, and DevOps environments
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices
- At least 1+ years of experience with HTML / CSS
- At least 1 year of experience with SQL
- Must have a professional degree
Suppose you are a self-motivated individual with a passion for delivering high-quality software and want to work with a team that values creativity and innovation. In that case, we encourage you to apply for this exciting opportunity. Join our team and be part of a dynamic environment where your expertise will significantly impact our software products.
Please submit your resume along with any relevant project portfolios or GitHub repositories, for consideration.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
We have an opening for SDET should have 5+ Years of experience.
Position Summary:
As an early contributor, you’ll have a major impact on the direction of our order fulfillment platform. We match
merchants to warehouses in different geographic locations, helping small and medium businesses to compete in a world
with expectations of 2-day delivery. We have an MVP in production, and now we’re looking to add enhancements while
addressing performance, scalability, and maintainability challenges. To do this, we need a reliable, automated testing
program that will enable us to rapidly deliver new code to production with confidence.
We are looking for an experienced SDET who will join our team of SDETs to empower our development teams to move
faster and with greater confidence and to help free our QA engineers to have more time for exploratory testing.
Required Qualifications -
● 5+ years of software development experience for web, mobile or enterprise systems
● Development experience in one or more languages commonly used for testing (JavaScript, Ruby, Java/Groovy,
Python)
● Experience with browser-driven acceptance/system testing using tools/frameworks such as WebDriverIO,
NightwatchJS, Cypress, Puppeteer, Protractor, etc.....
● Strong familiarity with JavaScript HTML, CSS.
● Experience testing REST APIs using tools/frameworks such as Axios, etc...
Preferred Qualifications:
● Experience with git version control
● Experience working with Nightwatchjs UI framework
● Experience working with Ava/Axios API framework
● Experience working in a cloud environment
● Experience with Docker and/or container orchestrators (Kubernetes, Nomad, Mesos, etc.)
● Experience working in a CI/CD environment (such as circlici)
● Experience with database queries
EEO Statement
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job title: Sr. Customer Success Manager |
Work Location: Mumbai/Remote |
Division/Department: Customer Success Onboarding |
Reports to: Lead CSM |
Essential Duties and Responsibilities:
|
Education and/or Work Experience Requirements:
|
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