Hipla By InVentry
https://www.hipla.io/Jobs at Hipla By InVentry
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.
Responsibilities:
- Answering incoming support queries from our customers via calls and live chat
- Logging and responding to customers through our ticketing system, Zendesk
- Managing assigned tickets promptly, ensuring customers are kept up to date
- Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
- Assist in updating and building our customer knowledge base & best practice guides
- Meeting SLA's and KPI's
Requirements:
- Tech-savvy and have a passion for customer service
- A strong problem solver and think logically at all times
- An advocator of our one-team mentality and a great team player
- A great listener and pride themselves on their impeccable communication skills
- Great at driving their personal development
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Responsibilities:
- Delivering projects on time based on roadmap requirements
- Overriding technical architecture of the product
- Managing the Development Team including workloads, setting and managing targets, mentoring and training members of the team
- Writing technical specifications and managing projects through to completion
- Implementing and reviewing all development processes (coding standards, code review, code complexity)
- Identifying and resolving issues within the product
- Implementing and managing suitable monitoring systems for production platforms
- Monitoring costs across the AWS platform
Requirements:
- Be highly experienced in the following technologies: Java, Node Js, Typescript, React, SQL
- Show preferable experience in Android development, Kotlin, Mongo DB, MQTT
- Demonstrate fluent English speaking, reading, writing
- Excellent communication skills
- Have previous AWS Cloud experience
- Have experience in leading a Development Team, mentoring and training colleagues
- Demonstrate experience in managing projects through an agile environment, ideally Jira or Azure Devops
Similar companies
Vaps Technosoft
About the company
Jobs
1
Apiria Technologies Pvt Ltd.
About the company
AN HRM SYSTEM THAT UNDERTANDS YOU AND YOUR EMPLOYEESThat Gets the Job Done!!!
We believe a software should understand you and not the other way around.
Jobs
1
Happy Visitors eSolutions Pvt Ltd
About the company
Jobs
0
Hipla Technologies Pvt Ltd
About the company
đốt tiền
Jobs
5
Vipra Business
About the company
Jobs
0
Hakimo
About the company
Jobs
0
Injala
About the company
Jobs
4
Hudini
About the company
Jobs
1
INVINCIX Solutions Private Limited
About the company
Jobs
0