11+ Backup Jobs in Mumbai | Backup Job openings in Mumbai

Location: Goregaon, Mumbai

Job Description:

We are seeking a highly skilled and experienced Technical Support Head to join our team in Mumbai. The ideal candidate will have a minimum of 10 years of experience in the SI industry, specifically in technical support roles, and possess extensive product knowledge in server, storage, backup, networking, security, and virtualization domains. As the Technical Support Head, you will be responsible for leading and managing a team of technical support professionals, ensuring the highest level of customer satisfaction, and driving continuous improvement in support processes.

Responsibilities:

1. Lead and manage a team of technical support professionals, including hiring, training, mentoring, and performance evaluations.
2. Establish and maintain support policies, procedures, and service level agreements to ensure effective and efficient support delivery.
3. Collaborate with cross-functional teams, including sales, product management, and engineering, to address customer issues and provide timely resolutions.
4. Serve as an escalation point for complex technical issues, providing guidance and expertise to resolve customer challenges.
5. Develop and implement metrics and key performance indicators (KPIs) to measure the team's performance and identify areas for improvement.
6. Stay up-to-date with industry trends, emerging technologies, and product advancements to enhance the team's technical knowledge.
7. Foster a customer-centric culture within the support team, ensuring high levels of customer satisfaction and retention.
8. Analyze support data and trends to identify recurring issues and proactively address them through process improvements or product enhancements.
9. Collaborate with vendors and third-party partners to resolve technical issues and ensure timely delivery of support services.
10. Prepare and present regular reports to senior management on support team performance, customer satisfaction, and key metrics.

Qualifications:

1. Minimum of 10 years of experience in the systems integration (SI) industry, with a focus on technical support.
2. In-depth knowledge and experience with server, storage, backup, networking, security, and virtualization technologies.
3. Proven experience in managing and leading technical support teams.
4. Strong problem-solving and troubleshooting skills with the ability to analyze complex technical issues and provide innovative solutions.
5. Excellent verbal and written communication skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.
6. Strong customer service orientation and a passion for delivering exceptional support experiences.
7. Demonstrated ability to drive process improvements and optimize support operations.
8. Familiarity with industry-standard support tools and systems.
9. Bachelor's degree in computer science, information technology, or a related field (preferred).

Main tasks

• Implementation, operating and monitoring of LS system solutions on-premise and in the cloud
• Analysis and sustainable troubleshooting of system failures
• Support in the area of information and IT security
• Maintenance and further development of IT infrastructure in the field of container infrastructure and orchestration as well as on-premise hardware
• Creating system installation documentation

Qualification profile

• Successfully completed training or studies in the field of IT
• Experience in operating on-premise, public, and private cloud solutions
• Young professionals are welcome
• Good English skills
• Knowledge in the following areas
• Citrix Virtual Apps and Desktops
• Citrix ADC VPX
• Virtualization (VMware)

Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

1. Product/Service Knowledge: Familiarity with the company's products or services.
2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
4. Time Management: Efficient time management skills to prioritize and meet deadlines.
5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

Head Kubernetes

Docker, Kubernetes Engineer – Remote (Pan India) 

ABOUT US

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate Technical consultant to be part of the training team and work with customers on DevOps Solution. You will be responsible for implementation and consultations related work for customers across SEA and India. We are looking for personnel with personal qualities like -

• Passion for working for different customers and different environments.
• Excellent communication and articulation skills
• Aptitude for learning new technology and willingness to understand technologies which he/she is not directly working on.
• Willingness to travel within and outside the country.
• Ability to independently work at the customer site and navigate through different teams.

SKILLS AND EXPERIENCE

ESSENTIAL SKILLS

• 3+ years of experience with B.E/ B.Tech, MCA, Graduation Degree with higher education in the technical field.
• Must have prior experience with docker containers, swarm and/or Kubernetes.
• Understanding of Operating System, processes, networking, and containers.
• Experience/exposure in writing and managing Dockerfile or creating container images.
• Experience of working on Linux platform.
• Ability to perform installations and system/software configuration on Linux.
• Should be aware of networking and SSL/TLS basics.
• Should be aware of tools used in complex enterprise IT infra e.g. LDAP, AD, Centralized Logging solution etc.

A preferred candidate will have

• Prior experience with open source Kubernetes or another container management platform like OpenShift, EKS, ECS etc.
• CNCF Kubernetes Certified Administrator/Developer
• Experience in container monitoring using Prometheus, Datadog etc.
• Experience with CI/CD tools and their usage
• Knowledge of scripting language e.g., shell scripting

RESPONSIBILITIES

First 2 months:

• Get an in-depth understanding of containers, Docker Engine and runtime, Swarm and Kubernetes.
• Get hands-on experience with various features of Mirantis Kubernetes Engine, and Mirantis Secure Registry

After 2 months:

• Work with Ashnik’s pre-sales and solution architects to deploy Mirantis Kubernetes Engine for customers
• Work with customer teams and provide them guidance on how Kubernetes Platform can be integrated with other tools in their environment (CI/CD, identity management, storage etc)
• Work with customers to containerize their applications.
• Write Dockerfile for customers during the implementation phase.
• Help customers design their network and security policy for effective management of applications deployed using Swarm and/or Kubernetes.
• Help customer design their deployments either with Swarm services or Kubernetes Deployments.
• Work with pre-sales and sales team to help customers during their evaluation of Mirantis Kubernetes platform
• Conduct workshops for customers as needed for technical hand-holding and technical handover.

Package: upto30 L

Office: Mumbai

STATE IN CHARGE

Education

Any Bachelor Degree

Job Description

Establishing good relationships with Bank's LHO, RBO, DSH & Link Branches.

- Appointment of Kiosk operators in allocated URBAN locations.

- Responsible for ensuring completion & submission of documents at the Bank's office for opening CSPs.

- Ensuring proper selection of CSP location & Kiosk Operator with vision of business sustainability.

- Working towards increasing business performance of CSP's

- Controlling & monitoring of CSP's to avoid Frauds.

- Manages all state level activities and coordination .

- Representation at regional level offices as well as district level offices.

- Any other work; as and when required pertaining Financial Inclusion business

Requirement of Candidate:

1. Graduate

2. Min Exp. of 5 years

3. financial inclusion (BFSI) sector

4. Should have handled a team .

5. Computer Skills - Mails, MS Excel, MS Word.

6. Good Communication skills (English and local Language) - Written & Oral

Provide guidance, mentorship and effective knowledge management within the team to ensure profitability

#business

- Identify, assess and manage risks arising out of operational plan, design or delivery

- Manage multiple stakeholders and work closely with them.

- Ensure a balance with sometimes, competing needs and priorities

- Develop guidelines for effective reflection, learning, and change

- Work on the results from learning and reflection exercise to create best practices and introduce process improvements

Employment terms: Full time

Preferred Date of joining: Latest possible

Travel expenses & Mobile reimbursement: As per the team budget and requirement of the role.

• Working with Managers to determine hiring needs for the business function team
• Sourcing potential candidates through online channels (e.g. social platforms and professional networks)
• Partnering with Recruiting firms
• Developing a strong relationship with various agencies and work with them to get the right candidates
• Developing strong stakeholder relationships (Hiring Managers) and maintaining effective communication channels
• Designing job descriptions and interview questions that reflect each position’s requirements
• Facilitating the initial conversation with all candidates
• Being the key contact for internal applicants
• Managing internal posting and employee referral programs
• Screening and recommending candidates to hiring managers, handling reference checks, HR round
• Collaborating with stakeholders to improve and streamline the talent acquisitions processes and workflows as we scale the business function teams
• Working closely with business leaders to influence and deliver quality assessment and high-touch candidate experience through all aspects of the recruitment

Desired Candidate Profile

• Graduate or Post-Graduate with 2-4 years of relevant experience in recruiting
• Hands-on experience with recruiting across level with a good understanding of various interview techniques and evaluation methods
• Strong organization, interpersonal and communication skills required
• Ability to deal appropriately with highly confidential information
• Ability to prioritize and juggle multiple tasks simultaneously
• Comprehensive knowledge of, and experience with, Microsoft Word/Excel/PowerPoint
• Hands-on experience with Avature or similar ATS is preferred    

Desired Candidate Profile

• Postgraduate with, 7-8 years’ work experience in HR/ Talent Management/ Resource Management/Professional Development
• Demonstrated leadership experience in client facing consulting work with at least 3 years of consulting work experience (having played Consultant equivalent or higher roles)
• Competence with Excel, PowerPoint, Word
• Excellent customer-facing communication skills (towards leadership, consulting staff)
• Ability to take high-stake decisions under pressure
• Ability to deal with highly confidential information with discretion
• Eagerness to contribute to team building and people development
• Sound commercial and business judgement

Job Description:

• As part of the core leadership team, you will spearhead sales acquisition and operations initiatives for the organization with respect to apartment societies.

• Leading a team in the large sales function of NoBrokerHood by demonstrating leadership skills through building teams, driving key process metrics, creating superlative work culture, bringing strong customer focus and leading the company to exponential growth.

• Manage a team of BD Managers, Operations team and responsible for overall performance of the team and city

• Will be responsible for strategic partnerships with Builders, Facility Management Companies etc.

• Working cohesively with a team of equally talented and passionate colleagues to develop short and long-term strategies to efficiently grow the business.

• Utilizing high level of work independence and autonomy of decisions to enable team for 100X growth

• Identifying, experimenting and executing innovative ideas for expansion

Desired Skills:

• Proven field sales experience (B2B or B2C)

• Team management skills to manage a field sales team

• Total Experience of 3 to 5 years with team management experience of minimum 1 year

What we have to offer-

• Working directly with leadership team; having high level of work independence, autonomy and empowerment to lead company-wide changes

• Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth journey of changing the real estate world

• Excellent platform for learning how to build teams, achieve goals and handle high growth situations. Ideal for people with entrepreneurial ambitions.

The Project Manager role we're looking for will manage key client projects. The responsibilities include the coordination and completion of projects on time within budget and within scope.
Oversee all aspects of projects.
Set deadlines, assign responsibilities and monitor and summarize progress of project.
Prepare reports for upper management regarding status of project.

Lead and direct the work of others.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.