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Business relationship management Jobs in Mumbai

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A leading mid-market Investment Bank

A leading mid-market Investment Bank

Agency job
via Merito by Merito Talent
Mumbai
8 - 10 yrs
Best in industry
Business relationship management
Mutual funds
Business Development
Portfolio management
Customer Relationship Management (CRM)

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.


Roles & responsibilities

• Onboarding, Handling and Managing HNI / Ultra HNI clients.

• Accountable to achieve Annual revenue, AUM & Strategic product targets in the respective geography. 

• Aiming for consistent growth of customer wallet share and book size.

• Advising and meeting clients on their business and investment needs based on their risk appetite and performance objective through various structuring solutions.

• Constantly review client portfolios and give a birds’ eye view.

• Ability to work in partnership with Federal Bank and drive leads & AUM.

• Service existing clients with the support of client servicing team

• Adherence to all regulatory, statutory, and corporate compliance standards 


Requirements

• 8+ years of experience in Wealth Management space

• Must have completed MBA from a premier business school.

• Should have sound understanding of Wealth Management Products (MF, Bonds, PMS, AIFs, PE etc.) & markets.

• English is mandatory and command on local language would be beneficial. 

• Ability to work in tandem with our channel partner and generate leads & business. 

• Good communication and presentation skills

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Kotak Mahindra Bank
Mumbai, Noida, Pune
0.6 - 2 yrs
₹2L - ₹5L / yr
Customer Support
Customer Relationship Management (CRM)
Customer Service
Business relationship management
BPOS
+1 more

Responsibilities

  • To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
  • To identify and convert the opportunities for cross-selling (banking products).
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.


Requirements

  • Graduate
  • Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
  • Excellent communication skills – Verbal & Written.
  • Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
  • Flexible to get scattered 8 Week Offs in a month with 9 hours shift
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
  • Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
  • Should be able to establish rapport quickly with peers, managers & customers.



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