Cutshort logo
Customer Retention Jobs in Hyderabad

6+ Customer Retention Jobs in Hyderabad | Customer Retention Job openings in Hyderabad

Apply to 6+ Customer Retention Jobs in Hyderabad on CutShort.io. Explore the latest Customer Retention Job opportunities across top companies like Google, Amazon & Adobe.

icon
Monarch Tractors India
Hyderabad
5 - 10 yrs
₹5L - ₹15L / yr
Customer Success
Customer Support
Customer Relationship Management (CRM)
Customer Retention
Zendesk
+1 more

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.


Responsibilities:

  • Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
  • Set performance goals for the team and ensure that they are met or exceeded.
  • Define and implement a scalable support model to accommodate growth and changing customer needs.
  • Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
  • Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
  • Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
  • Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
  • Train and coach agents on effective communication and problem-solving techniques to improve their performance.
  • Build and maintain strong relationships with customers to ensure loyalty and retention.
  • Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
  • Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.


Qualifications:

  • Bachelor's degree in business, management, or a related field.
  • Minimum of 5 years of experience in customer support or related fields.
  • Experience building and managing a team of agents in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
  • Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Knowledge of Agriculture Products and Farming is a plus.
  • Knowledge of the Monarch product line or similar technical field is a plus.
  • Flexibility to work in different time zones.



Read more
IoTRL Connect Pvt Ltd

at IoTRL Connect Pvt Ltd

2 recruiters
Roopa Sukumaran
Posted by Roopa Sukumaran
Remote, Mumbai, Hyderabad
1 - 2 yrs
₹2L - ₹3L / yr
Customer Success
Customer Retention

Safety Connect is a growing company in the domain of field force and road safety.

We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We’re looking for superior people skills and a positive attitude.

we’re growing and evolving, and if you are flexible then you’ll need to come along for the ride.

 

 

Responsibilities:

  • Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.

  • Manage incoming calls and emails and handle appropriate follow-up calls and emails.

  • Address, resolve and record any customer issues that arise about business growth, billing, and general account satisfaction.

  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.

  • Coordinate and train all new customer starts in an efficient and streamlined way.

  • Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.

  • Work with the sales and marketing team to drill customer references and develop case studies.

 

 

Requirements /Qualifications: 

  • 1-2 years of experience in communications, marketing, sales, account management, or customer success.

  • Multi-tasking skills, strategic planning, and project management skills.

  • Exceptional communication skills (verbal and written). 

  • Analytical and process-oriented mindset.

  • The ability to solve problems & to think quickly on your feet.

  • An eye for detail.

  • Knowledge of SalesForce and project management tools.

  • Event planning experience is a plus.

 

Read more
Mantra Technologies
Hyderabad
3 - 8 yrs
₹3L - ₹10L / yr
skill iconSASS
Communication Skills
Customer Success
Customer Retention
Customer Acquisition

Drive understanding and adoption of our products through effective onboarding of customers.
Keep track of paid sign ups from the website and sales team
Diligently update customer/prospects data in tools provided
Stay on top of updates in current apps

Required Candidate profile
You will ideally have a combination of both Product (Computer Sciences) and Business education & experience
Should be able to work effectively in a Matrixed environment
3 years of relevant experience

Read more
Mantra Technologies

at Mantra Technologies

3 recruiters
Annu  Gathadi
Posted by Annu Gathadi
Hyderabad
3 - 8 yrs
₹5L - ₹10L / yr
SaaS
Customer Success
Customer Retention
Customer Acquisition

We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.

Required Candidate profile

Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions

Read more
Zoltan Properties

at Zoltan Properties

1 recruiter
Ali Khan
Posted by Ali Khan
Remote, Hyderabad, Bengaluru (Bangalore), Mumbai, Pune, Chennai
1 - 2 yrs
₹2L - ₹3L / yr
Sales
Business Development
Lead Generation
Field Sales
Telesales
+3 more
The Role Of A Sales Executive Is To Assist The Organisations Sales And Growth Efforts By Contributing To New Customer Acquisition. Candidate Should Be Able To Provide Ideas To Attract New Clients And Keep The Senior Management Updated About Marketplace And Competitor Activity. The Primary Role And Responsibilities Of A Business Development Executive Include Responsibilities: • Build Contacts With Potential Clients To Create New Business Opportunities • Keep Prospective Client Database Updated • Make Cold Calls For New Business Leads • Support In Writing New Business Proposals • Maintain Knowledge Of All Product And Service Offerings Of The Company • Arrange Meetings For Senior Management With Prospective Clients • Follow Company Guidelines And Procedures For Acquisition Of Customers, Submission Of Tenders Etc. • Have A Proven Track Record Of Selling Digital Marketing Services To Small And Medium Businesses
Read more
Our client company is into Health care. (A1)

Our client company is into Health care. (A1)

Agency job
via Multi Recruit by Chandrala P
Hyderabad
1 - 3 yrs
₹4L - ₹5L / yr
Marketing
Customer Retention
User Engagement
Web Engagement
Retention Marketing Strategies
+5 more
  • Create Email, SMS & push campaigns to increase conversions rates & repeat purchases
  • creating user journeys using marketing automation tool (web engage) to increase retention rates (purchases from returning users)
  • A/B testing the campaigns to increase CTRs, open rates & conversions from the campaigns

Requirement

  • Should have exposure of working on D2C (Direct to Consumer)/B2C (Business to Consumer) brands E-commerce websites

Skill required

  • Expertise in creating email & SMS campaigns
  • Analytical mindset
  • Prior experience with web engage is an added advantage
  • Candidates working for B2C or D2C background is mandatory.
  • Expertise in retention and retargeting campaigns is an added value.
  • Candidates who can join immediately or max 15 days can apply
Read more
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Find more jobs
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort