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About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Responsibilities

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling a portfolio of eligible customers in order to achieve the targets set and that all guidelines and regulatory requirements are followed. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.
• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the Audit & Compliance guidelines.
• Responsible for managing, training and motivating staff.
• All of the above parameters are consistently met by the team of VRMs.
• Income generation through the right blend of enhancement of CASA balance and cross-sell of appropriate products So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set 8. The team Manager leads a team of VRM (Virtual Relationship Manager) and is directly responsible for the performance of team members leading to the fulfilment of Business objectives.
• Monitoring and tracking the VRMs on revenue generation, product penetration, digital penetration, and liability growth and ensuring that the required product mix is maintained at the resource level to achieve the targeted number.
• The team Manager will be responsible for Sales Management through leads generated for a set of products from a fixed non-managed customer with the express objective of achieving business targets and efficiency targets related to outbound database calling management.

Requirements

• Bachelor's degree or equivalent experience.
• Minimum 4 years of team lead experience.
• Candidate should have a banking or voice process background.
• Willing to work from the office

IT Sales Communication Skills Business Development Outsourcing

Mobile Development Software Marketing IT B2B Sales Application Development Client Servicing Software Sales Learning Management Web Development Software Solution Sales Client Relationship

About Us

Tartan is a payroll connectivity API company enabling consent-driven employment and income verification in real-time.

Tartan helps precisely here – by offering a digitally embedded income verification solution to securely transmit your income data including the payslips without a pause in your application process.

Batik, a product by Tartan, provides a fintech-based platform (startbatik.com) which has been built from the ground up to natively support a wide range of organizations and employers. Batik is an employee benefits marketplace. We have built this on a mission to help employers elevate benefits offering to employees. Through Batik, employees are empowered to use customizable and flexible benefits with easy access to a marketplace which has multiple products like quick loans, credit cards, insurances, gadgets, Coupons, Gym memberships etc. Employers can provide benefits at just one click and support their workforce’s well-being with zero administrative burden. In simple words, Batik is like an amazon marketplace.

Starting as a feature of one of our products at Tartan, Batik has helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward & recognition, and much more.

If you are a self-driven individual, excited to grow the business rapidly through creative, well-executed outbound strategies. Tartan is the right place for you, you will get to build, refine, and execute the outbound sales process & strategy, driving critical top-of-funnel opportunities. Your role will combine product, technical, and industry knowledge that will help us build an amazing product and better businesses.

What you'll do?

• Actively obtain new satisfied clients to fill customer references gaps
• Establish the types of activities the customers will participate in, including speaking opportunities at webinars & live events, press/media & analyst engagements, and sharing positive experiences in peer-to-peer conversations with sales prospects.
• Identify what resources are already available to the company, replace outdated content, & create various marketing materials such as detailed proof of customer success stories, customer quotes, create video testimonials, logo features in postcards/banners/booths/decks,
  and other collateral.
• Manage customer relationships through a formalized process of tracking the frequency of contacts & activities completed avoiding overtaxing valuable relationships through the company's CRM
  system.
• Attend local customer site visits and event meet-ups, to build close relationships with the customers, network & share best practices, and offer a venue for quicker support escalations.

We would love to hear from you if:

• MBA / PGDM (HR or Sales & Marketing) from top B School.
• Relevant experience of 4+ years
• Highly motivated and target driven with a proven track record in B2B/enterprise sales. SaaS experience preferred.
• Excellent communication skills - verbal & written.
• Knowledge and understanding of social platforms including LinkedIn to conduct research for new prospects.
• Should be number driven. Have experience in carrying & achieving personal targets.
• Good practising knowledge/skill of MS suite, mainly word, Excel & power-point.
• Ability to grasp and understand clients and business requirements/dynamics quickly.
• Manage several prospects simultaneously while positioning company products against direct and indirect competitors.
• Good organization skills, good Networking skills & ability to build relationships.

Why should you work with us?

• We are growing exponentially [Going from an on-paper idea to revenues in less than 12 weeks] - have big plans for 2022 and are super excited to build a top-tier product in India, for the world
• Crazy ambitious mission: Have a founder mindset and lots of room to experiment, integrate and expand further. Have a figure-it-out mentality.
• Transparent, flexible benefits: We have a robust benefits framework; we evaluate candidates based on performance every six months and put our best foot forward on appraisals, with some flexibility between cash/crypto mutual fund/stock options. Read more. Read in detail about our flexible benefits in the next section. 👇
• What else: You will get a MacBook for working anywhere. Work in comfort and choose your flexible hours as long as you finish the tasks.
• So much transparency: We try hard to do it in the right way. We strongly believe that we can be much more open and move faster when we have nothing to hide.

Flexible Benefits

• Salary 💸 We offer competitive salaries with performance-based bonuses and raises at will. We believe that a raise doesn’t need to be tied to an annual review.
• Stock Options 📈 We believe that all employees deserve to own a part of Tartan. Everyone should be rewarded for a successful company outcome.
• Health Insurance 💪 We believe you and your family deserve robust health coverage because we care about them too. A health policy of 5 lakhs is provided and other benefits to you and your family.
• Brand new MacBook 💻 You get a MacBook you can use for work.
• Unlimited Sick Leaves ❤ Times are tough, and we are all in this together. Sick leaves are not meant just for yourself but also to take care of your loved ones when they need you the most.
• Passion Fund 🏀 Invest in yourself or your passion project. Take a course, do gardening or start a newsletter. At Tartan, we want to invest in your professional growth and personal.
• Wind Down 🎥 Whether it’s Netflix, Prime, Hotstar with the family, or cozying up with an audiobook, we provide a monthly stipend to spend on the streaming, entertainment, or news sources of your choice.

Location: Bangalore/Mumbai/Delhi/NCR

Sound like something you’d like to be a part of. We’d love to hear from you!

What you need to have:

Responsibilities:

• Counsel potential Students over a call to inform them about a product and help them in making better career decisions.
• Answer questions about our products or the company.
• Sale as per requirement from the students.
• Direct prospects to the field sales team when needed.
• Maintain Sales reports and update the CRM from time to time.
• Take and process orders in an accurate manner.
• Go the extra mile to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

Requirements:

• 6 months to 2 years of work experience in sales/business development/voice process.
• Excellent interpersonal and communication skills.
• Strong negotiation skills with a proven ability to seek, create, negotiate, and close a deal.
• Solution-oriented with effective problem-solving skills.
• Customer-Centric Approach.
• Positive attitude and Willingness to learn and excel.

Education:
Bachelor’s/ Master’s degree in related field with 2+ years of experience in ERP product sales. .

Skills

• Excellent communication (verbal and written), time management skills, fast learner, self‐ motivated, and comfortable taking initiative and handling multiple projects simultaneously  
• Excellent customer approach, interpersonal and influencing skills
• Proficient and demonstrable experience in prospecting, qualifying, creating value-based demonstrations
• A sales person with a proven, successful background in sales of 2+ years of experience in ERP sales.

• Responsible for New Business Development via prospecting, qualifying, selling and closing software product sales in the Enterprise Division.
• Develop and implement strategy sales in the particular region to maximize growth opportunities, strengthen market share and maximum customer retention.
• Attracting new clients by innovating and overseeing the sales process for the business.
• Responsible for enhancing revenue, within existing and new clients, through continuous client engagement
• Set up meetings with potential clients and listen to their wishes and concerns, Improving sales strategy.
• Research and identify new market opportunities.
• Creates and conducts effective presentation and product demos
• Build & Strengthen market intelligence & sales analytics for identification of opportunities, effective client solutioning and deal conversion.
• Consistently meet and exceed sales targets
• Foster a collaborative environment within the organization.
• Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
• Prepare and deliver pitches to potential investors.
• Create and conduct proposal and presentation based on clients’ needs and closing of orders
• Be responsible for conduct webinar about our product.
• Provide timely weekly, monthly and quarterly sales reports
• Client Relationship management

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Responsibilities

• Responsible for Generating the business leads and accountability of the assigned project.
• Responsible for Client acquisition and vendor Onboarding Management.
• Coordinating and follow-ups with new and existing clients and maintain healthy relationship with them.
• Conduct research to identify new markets and customer needs
• Arrange business e meetings with prospective clients
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, Lead Generation, Follow-ups etc.
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
  
  

Requirements

• Directly impact revenue generation.
• Advice potential leads about the benefits of our services through detailed discussions.
• Hand holding clients throughout end-to-end customer experience.
• Convert leads to profitable revenue generation.
• Coordinate with other teams for effective & smooth process flow.
• Maintain the sales pipeline and take continuous follow ups throughout the sales channel.
• Build good rapport with the clients and take feedback to increase customer satisfaction.
• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Time management and planning skills