11+ GxP Jobs in India

The Document management system  Developer  will be working in an organization where collaboration, together with best practice document, data and knowledge management are key elements of it’s operations.

Our Client  is a key technology being used to address these needs. The candidate will have demonstrated extensive experience and expertise in all aspects of the duties and key responsibilities and working within a small will be essential for the role to make a strong, hands on contribution. 

Client has 13 different Document management system that includes DropBox, Google drive, Network drives, SharePoint, Domo, Alfresco.

The Role 

The Document Management system developer  will take responsibility for all aspects of the design, document migration, solution development, deployment and support of key document management system infrastructure and business solutions.

Over 200 TB of content or documents will be migrated from data center based document management system cloud based document management system.

Technology solution should robust to support multiple different system content migration to Client System.

Responsibilities

• Lead development and deployment of Client solutions to meet identified requirements, engaging with business users as required.
• Support Specialist o Provide expert user support and guidance, as required.
• Deliver user training and documentation, as required.
• Drive best practice usage and compliance with policy and audit requirements.
• Contribute to improving consistency and effectiveness of information and document governance within the Institute.
• Drive consistency in Clients deployment and usage, including taxonomies, templates, master pages and security management.
• Create Templates, access management, security setup and metadata management to automate folder creation
• External user collaboration using optimal security policy and access management
• Integration with third party systems like Docusign and Viva Vaults

Skills, Knowledge and Experience

• Minimum 4 year undergrad Degree qualification is required
• Must have a knowledge about CFR Part 11 compliance
• Must have knowledge about GxP best documentation practices
• com training and certification would be highly desirable.
• Cloud based document management system API integrations, template management, access management set up experience is desirable
• Experience with SharePoint, Alfresco, Domo document management system is must
• document management system metadata management
• Experience is large scale migration from data center to cloud based document management system
• com or similar system Waterfall access management setup experience
• com or similar system Template and workflow setup experience
• A minimum of 3 to 5 years’ experience in Technical expert roles in Cloud based document management systems environments.
• Excellent communication skills, both written and oral.
• Demonstrated strong problem solving, analytical skills, and strategic thinking.
• Excellent interpersonal skills, including stakeholder management, training, presentation and public speaking.
• Demonstrated, quality focused, track record of successful projects.
• Ability to be flexible and adaptable in the face of changing organizational priorities and ambiguous environments.
• Ability to research and quickly assimilate relevant new technologies, concepts, architectures and features is essential.

• Experience in design and architecture.
• Sales cloud and service cloud expertise.
• Multi brand, and associated security model is a key problem statement.
• Channel integration using LWC is also a big topic of design discussions
• Telco knowledge,TMF

• Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
• Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
• Work with our developers to identify defects and opportunities for product improvement
• Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
• Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
• Develop and contribute to internal and external knowledge bases
• Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
• Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.

You'll need:

• Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
• Entrepreneurial spirit and are not afraid to take on new challenges
• Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
• Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
• Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
• 12+ years in a technical support role required
• Prior experience as a technical lead preferred

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

• Opportunity to work in a fast-paced environment aimed at creating a very high impact
• Exposure to different business functions in a fintech organization, helping each function to become successful with your work
• Opportunity to work with a diverse team of smart and hardworking professionals from various backgrounds
• Amazing work culture with endless opportunities for personal and professional growth Independence to put your thoughts/ideas into the executable business projects
• Ability to directly implement solutions and see them in action; critical partner for all decision-making in the organization
• Interact with people from various backgrounds
• A mix of Statisticians, Consultants, Business and Programmers
• Flat organization structure with open and direct culture
• Merit-based fast-growth environment - Market-leading compensation and benefit

Responsibilities

• As a Fraud Investigator, you'll lead multiple complex fraud investigations simultaneously in your area of responsibility and you'll write clear and concise reports for investigation findings and report outcomes to Avail finance's management. In addition, you are going to make this a success by conducting audit activities (prepare, execute, report) and customer screening in line with our Internal Audit procedures and Due Diligence Program.
• Identify risk trends in your area and translate them into learning and solutions, sharing best practices and facilitating the risk owner and business manager to make decisions.
• Actively anticipate trends and requirements and provide support for Avail finance's global anti-fraud procedures and standards for fraud identification and management of investigations to be the benchmark.
• Act as a representative Interact and engage with senior stakeholders in the Area.
• Participate in, provide input, and lead initiatives for the FICS Knowledge Practice.
• Able to translate Area and Global risk trends into proactive actions.
• Document findings and conclusions in line with the prescribed tools and methods.
• Responsible for the entire documentation and reporting of fraud/audit/customer screening in line with Signify Internal Audit procedures and systems
• Conduct customer screenings as part of the Due Diligence Program.
• Conduct compliance audit activities and contribute to fraud prevention within Avail Finance. - Work experience in NBFCs / Fraud Analytics in Banks / Fintech / Lending organizations in India would be a big plus

About You :

• You put the Customer First by identifying risk trends in your area of expertise and translate these into learnings and solutions.
• You are Greater Together by collaborating across teams to build on our strengths and diversity and work towards our shared goal.
• You are a Game Changer by innovating. Together we set ourselves apart and continue to lead in the market.
• You have a Passion for Results by working smarter and faster to deliver excellence

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy, and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
• Thrive in a company that values sustainability, drives a safety-focused culture, and has been recognized as one of the most ethical companies in the world
• Comprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company-paid pension, stock purchase plan, tuition reimbursement, and more!

What You Will Do:

• Gather and process raw data at scale (including writing scripts, web scraping, calling APIs, write SQL queries, manage PI data, etc.).
• Devise and deploy the core automated processes that pre-process, clean, and present the required data for further processing.
• Develop and implement standard quality checks/algorithms and continuously improve upon these in collaboration with software and marketing teams.
• Develop and deploy metrics, dashboards, and visualizations characterizing both individual accounts and corporate enterprises in analytically insightful and visually compelling ways
• Apply engineering knowledge in developing data-driven algorithms for anomaly detection, failure prediction, and optimization.
• Work closely with our field sales, marketing, and industry technical consultants to configure data aggregation and visualization platforms and sustain those platforms over time.
• Process unstructured data into a form suitable for analysis – and then do the analysis.
• Support business decisions with ad hoc analysis as needed. Work closely with the leadership team to create dashboards (such as Power BI) to drive agile decision-making.
• To develop prototypes and proof of concepts for the selected solutions.
• Work with our customers to develop data exchange technologies

Minimum Qualifications:

• Education: B.S. (Masters’ preferred) in Computer Engineering, Applied Mathematics, Engineering, Information Technology or any other technology-related field. An equivalent of this educational requirement in working experience is also acceptable.
• Candidates must have 2 – 5 years of experience working as a PI Developer and/or PI System Manager, in a fast-paced environment and complex business setting.
• Knowledge in: Excel macros & JSON for our Refined Knowledge & CrudeFlex applications, PI AF templates, and PI Cloud Connect, PI WebAPI, C# to send data from OSIsoft PI to Microsoft SQL, APIs and web programming, Python or R languages
• The candidate must have a demonstrated experience in building and maintaining reliable and scalable ETL on big data platforms as well as experience working with varied forms of data infrastructure inclusive of relational databases such as Microsoft SQL (on-prem & Azure), Oracle, & OSIsoft PI.
• The PI Developer must further have exceptional skills in SQL server reporting services, analysis services, Salesforce, integration services, Power BI, or any other data visualization tools.

Preferred Qualifications:

• Experience in analytics in the oil & gas industry is a plus.
• Experience in the Microsoft Azure stack including data factories, data gateways, & Power BI.  Experience in PI Integrator for Business Analytics is desirable.  Experience in Hadoop, Spark and other analytic technologies is a plus. Digital-enabled technology experience and passion.
• Communication Skills: Excellent communication skills in both verbal and written form. The PI Developer works closely with other functional teams in the CDS organization.  Communication skills are also imperative for the PI Developer in his collaborative role where he will have to interact cross-functionally with non-technical departments. To enable effective collaborations, the PI Developer will have an exceptional ability to convey complex messages in a clear, simplified, and understandable manner. The candidate will also be required to draft reports and prepare presentations for Director – Commercial Digital Solutions (CDS) and Director – CDS Operation. These reports and presentations must be clear, concise, unambiguous, engaging, and convincing, which will demand exceptional communication skills on the PI Developer’s part.
• Microsoft Office/Software: A candidate for this position must be highly proficient in the use of MS Word, MS Excel, PowerPoint, and Outlook, which will all be necessary for the creation of both visually and verbally engaging reports and presentations, for leadership.
• Interpersonal Skills: The PI Developer will be a result-driven individual, be passionate and a self-starter, be proactive requiring minimal supervision, be highly organized, have an ability to handle multiple tasks and meet tight deadlines, be a creative and strategic thinker, work comfortably in a collaborative setting, work comfortably with senior departmental leadership, and demonstrate an ability to remain calm during times of uncertainty and stress, inspiring the same in his team.
• People Skill: The candidate must be a people person who is able to form strong, meaningful, and lasting connections with others, enabling smooth and continued collaborative relationships, earning him the trust, and gaining the confidence of the Director – CDS Operation team, and other team members across the company.