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Responsibilities :
- Provide Support Services to our Gold & Enterprise customers using our flagship product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
- Lead end-to-end delivery and customer success of next-generation features related to scalability, reliability, robustness, usability, security, and performance of the product
- Lead and mentor others about concurrency, parallelization to deliver scalability, performance, and resource optimization in a multithreaded and distributed environment
- Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
Requires Skills :
- 10+ years of Experience with a highly scalable, distributed, multi-node environment (100+ nodes)
- Hadoop operation including Zookeeper, HDFS, YARN, Hive, and related components like the Hive metastore, Cloudera Manager/Ambari, etc
- Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry)
- Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps
- Linux, NFS, Windows, including application installation, scripting, basic command line
- Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
- Experience working with scripting languages (Bash, PowerShell, Python)
- Working knowledge of application, server, and network security management concepts
- Familiarity with virtual machine technologies
- Knowledge of databases like MySQL and PostgreSQL,
- Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes is a big plus
Job Description
Education : Graduation in Computer Science
Job Description :
Around 3 years of professional experience in Oracle Applications 11i / R12 as Technical Consultant.
Expertise in developing the reports using Report Builder , Discoverer and XML Publisher. Having Technical knowledge in various modules like OM , FA , GL , AP , PO , INV , AR , CM and AOL.
Oracle Database Upgrade 9i to 11g.
Database Patching , Space Management Purging Archiving , Connectivity Issue Tablespace Creation , Modification , Deletion , Troubleshooting Concurrent Manager , Monitoring Application Performance
Excellent Knowledge in Oracle (SQL , PL / SQL , Reports 10g).
Good exposure with SQL Loader.
Good Knowledge on Technical architecture and functional flow of Oracle Applications modules such as Account Payable , Account Receivables , Purchasing , General Ledger , Fixed Assets , Inventory and Order Management.
Having good experience in designing and preparation of documents likeMD70 , MD120 and TE20 as a part of Object Deliverables.
Worked on Inbound Interfaces for e.g. (AP Invoice , GL Interface , AR Invoice etc.).
Experience in designing and development of Conversion Programs to load data from Legacy system to Oracle Applications with effective validation logic and Error handling mechanism (Supplier Conversion , Item Conversion).
Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies.
Job Description:
- 0-2 years exp in Product Support Role.
- Need to Understand the product and features, to demonstrate them to the end users.
- Sound knowledge of Java and SQL
- Need to Analyze and Resolve the Product specific queries, MySQL.
- Consistently Deliver customer requirements.
- Engage with the Development team and manage the progress of cases.
- Should be able to cope with a high-pressure work environment.
- The working model will be 24X7.
Must require
- Good Communication both verbal and written
- Analytical skills
- Team player
- 4+ yrs of experience having strong fundamentals on Windchill Customization & Configurations, Reporting Framework Customization, Workflow Customization , Customer handling
- Strong Customization background around Form Processors, Validator, data utilities, Form Controllers etc.
- Strong Programming skills in Java/J2EE technologies – JavaScript, GWT, JQuerry, XMLs, JSPs, SQL etc.
- Deep Knowledge in Windchill architecture
- Experience in atleast one full lifecycle PLM implementation with Windchill.
- Should have strong coding skills in Windchill development and Customization, ThingWorx Navigate Development (Mandatory), Thing Worx Architecture Configurations Mashup creation, ThingWorx and Windchill Upgrade
- Should have Build and Configuration management (Mandatory) - HPQC \JIRA\Azure\SVN\GITHUB \ Ant
- Knowledge & Experience in Build and Release process
- Having worked on custom upgrade will be a plus.
- Understanding of application s development environment, Database, data management and infrastructure capabilities and constraints. Understanding of Database administration, Database design and performance Tuning
- Follow Quality processes for tasks with appropriate reviews. Participate in sharing knowledge within the team.
Reputed MNC client of people first consultant
Experience: 9-12 years
Location: Bangalore
Job Description
Strong Experience across Applications Migration to Cloud, Cloud native Architecture, Amazon EKS, Serverless (Lambda).
Delivery of customer Cloud Strategies aligned with customers business objectives and with a focus on Cloud Migrations and App Modernization.
Design of clients Cloud solutions with a focus on AWS.
Undertake short-term delivery engagements related to cloud architecture with a specific focus on AWS and Cloud Migrations/Modernization.
Provide leadership in migration and modernization methodologies and techniques including mass application movements into the cloud.
Implementation of AWS within in large regulated enterprise environments.
Nurture Cloud computing expertise internally and externally to drive Cloud Adoption.
Work with designers and developers in the team to guide them through the solution implementation.
Participate in performing Proof of Concept (POC) for various upcoming technologies to fit in business requirement.We have an opportunity for a Lead Operations Engineer role with our client at Bangalore /Gurgaon. Sharing the JD for your reference. Please revert if you would be interested in this opportunity and we can connect accordingly.
JOB DETAILS
Shift timing:
9.00AM-6.00PM / 11.00AM -8.00PM / 2.00PM – 11.00PM / 7.00PM -3.00AM IST(Night shift allowance will be provided)
Position
Lead Operations Engineer
Location
Bangalore/ Gurgaon
About Our client
Who we are :
At a time when consumers are connected and empowered like never before,
Our client is helping the world's largest brands provide amazing experiences at every turn. It offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24
social channels. We empower entire organizations to work together across social, marketing, advertising,
research, and customer care to manage customer experience at scale. Most exciting, Our client works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike,
P&G, Shell, Samsung, and Visa.
What You'll Do
What You’ll Do As a Lead Operations Engineer at our client, you should be passionate about working on new technologies, high profile projects, and are motivated to deliver solutions on an aggressive schedule.
Candidates from product based companies only.
1. 5-7 years of exposure and working knowledge of data centers on-premise or on AWS/Azure/GCP.
2. Working Experience on Jenkins, Ansible, Git, Release & Deployments
3. Working Experience on ELK, Mongo, Kafka, Kubernetes.
4. Implement and operate SaaS environments hosting multiple applications and provide production support.
5. Contribute to automation and provisioning of environments.
6. Strong Linux systems administration skills with RHCE/Centos.
7. Have scripting knowledge in one of the following – Python/Bash/Perl.
8. Good knowledge on Gradle, Maven, etc
9. Should have knowledge of service monitoring via Nagios, Sensu, etc
10. Good to have knowledge on setting up and deploying application servers .
11. Mentoring Team members
Assisting the development manager with all aspects of software design and coding.
Attending and contributing to company development meetings.
Learning the codebase and improving your coding skills.
Writing and maintaining code.
Working on minor bug fixes.
Monitoring the technical performance of internal systems.
Responding to requests from the development team.
Gathering information from consumers about program functionality.
Writing reports.
Conducting development tests.
Required Skills
- Knowledge of basic coding languages including C++, HTML5, and JavaScript.
- Basic programming experience.
- Knowledge of databases and operating systems.
- Good working knowledge of email systems and Microsoft Office software.
- Ability to learn new software and technologies quickly.
- Ability to follow instructions and work in a team environment.
- Detail-oriented.
2. Perform data migration and conversion activities.
3. Develop and integrate software applications using suitable development
methodologies and standards, applying standard architectural patterns, taking
into account critical performance characteristics and security measures.
4. Collaborate with Business Analysts, Architects and Senior Developers to
establish the physical application framework (e.g. libraries, modules, execution
environments).
5. Perform end to end automation of ETL process for various datasets that are
being ingested into the big data platform.
Responsibilities
- Act as a bridge between the L1 Support team and the Engineering team
- Second level troubleshooting of the issues raised by L1 agents
- When required escalate tickets with product/engineering team for the same, and connect with the relevant stakeholders to get them to closure
- Work with the Product team to prioritise the issues
- Work with upstream providers to prioritise concerns and get a closure on the same
- Reduce the overall time to resolve for tickets raised as bugs
- Work with CSMs and Product team to help prioritise the feature requests raised by the customers
- Identify repeated problems, and opportunity for technological resolution to avoid future tickets with same concerns
- Review the solutions documentation from technical standpoint and keep it up to date
Qualifications
- Minimum of 2 years of experience in IT Industry preferably working in a customer facing role, preferably with international customers
- Hands-on experience with SQL, HTML, PHP, Javascript
- Expertise in finding creative solutions to effectively address customer concerns
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Familiarity with support systems like Intercom, Zendesk etc.
- Understanding about CRMs and why businesses use them. Past experience of working with a CRM is a plus
Experience in Linux
Experience in Telecom Call Flows
Experience in 3GPP
Experience in EPC or 5Gcore