11+ IBM AIX Jobs in India

Role & responsibilities

• Provide technical support to customers via email, phone, and ticketing system.
• Troubleshoot and resolve customer issues related to our API Services.
• Prepare customized reports for clients using SQL queries to extract information from database.
• Perform API integration in third-party applications.
• Run APIs in Postman / Unix command line to re-produce error conditions
• Document and track customer issues and resolutions in our ticketing system.

Preferred candidate profile

• Bachelor's degree in Computer Science or related field.
• 2+ years of experience in PHP development or Technical Support role.
• Strong knowledge of API integration and testing.
• Strong knowledge of PHP and MySQL.
• Excellent communication and interpersonal skills.

Perks and benefits

• Flexitime for Work-Life Balance
• Complimentary Office Meals
• Paid Sick Leave and Time Off
• Enjoy a Vibrant Workplace Culture

Location: Goregaon, Mumbai

Job Description:

We are seeking a highly skilled and experienced Technical Support Head to join our team in Mumbai. The ideal candidate will have a minimum of 10 years of experience in the SI industry, specifically in technical support roles, and possess extensive product knowledge in server, storage, backup, networking, security, and virtualization domains. As the Technical Support Head, you will be responsible for leading and managing a team of technical support professionals, ensuring the highest level of customer satisfaction, and driving continuous improvement in support processes.

Responsibilities:

1. Lead and manage a team of technical support professionals, including hiring, training, mentoring, and performance evaluations.
2. Establish and maintain support policies, procedures, and service level agreements to ensure effective and efficient support delivery.
3. Collaborate with cross-functional teams, including sales, product management, and engineering, to address customer issues and provide timely resolutions.
4. Serve as an escalation point for complex technical issues, providing guidance and expertise to resolve customer challenges.
5. Develop and implement metrics and key performance indicators (KPIs) to measure the team's performance and identify areas for improvement.
6. Stay up-to-date with industry trends, emerging technologies, and product advancements to enhance the team's technical knowledge.
7. Foster a customer-centric culture within the support team, ensuring high levels of customer satisfaction and retention.
8. Analyze support data and trends to identify recurring issues and proactively address them through process improvements or product enhancements.
9. Collaborate with vendors and third-party partners to resolve technical issues and ensure timely delivery of support services.
10. Prepare and present regular reports to senior management on support team performance, customer satisfaction, and key metrics.

Qualifications:

1. Minimum of 10 years of experience in the systems integration (SI) industry, with a focus on technical support.
2. In-depth knowledge and experience with server, storage, backup, networking, security, and virtualization technologies.
3. Proven experience in managing and leading technical support teams.
4. Strong problem-solving and troubleshooting skills with the ability to analyze complex technical issues and provide innovative solutions.
5. Excellent verbal and written communication skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.
6. Strong customer service orientation and a passion for delivering exceptional support experiences.
7. Demonstrated ability to drive process improvements and optimize support operations.
8. Familiarity with industry-standard support tools and systems.
9. Bachelor's degree in computer science, information technology, or a related field (preferred).

We are looking for passionate TIBCO BW developer, would like to;

●Play an important role in our agile software development team

●Use new technologies and solve thrilling development tasks

●Write clean and reusable code with page performance in mind

●Deliver rich, engaging and unmatched user experience

●Continuously update and expand the existing product

Skills & Requirements:

Below is a list of preferred requirements. Bear in mind that we always favor talent, energy, and a history of being a “top performer” over any specific skill set.

●BTech/MS in Computer Science or related fields or extensive software development experience

●Should have 2- 6 experience in Tibco Business Works

●Must be hands on with TIBCO Business Works5.x along with TIBCO Administrator, TIBCO EMS, FTP, SFTP Pallets, XML technologies (XML, WSDL, XSD), Web Services (SOAP over JMS), Rest Services

●Work experience on TIBCO Business Works6.x, TIBCO ADB/File Adapters would be an added advantage

●Should be able to work with business stake holders and understand the business requirements and able to create necessary TIBCO integration interface

• Should have strong knowledge and hands-on with SQL, Java Selenium, and TestNG
• Good knowledge of the j-meter tool
• Hands-on with any of the defect management tools like Jira/Bugzilla
• Knowledge of Protractor, JavaScript, Soap UI is a plus
• Exposure to the usage of Testing Tools
• Hands-on JS/Scripting
• Knowledgeable in REST, XML/JSON, SOAP
• SQL Writing (Oracle DB)

Years of experience:

• 2+ years of actual QA experience comprising of both manual testing and creating automation frameworks.

Detailed Job Description:

• Experience in testing web-based applications.
• Experience in developing test cases and scenarios based on PRD/BRD/Use cases.
• Experience in testing Web Services
• Logging defects/bugs in the defect management tool
• Tracking the defects and retire them with appropriate test execution
• Good analytical and problem-solving skills
• Excellent written and verbal communication skills