11+ Icinga Jobs in India

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.

To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by

providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:-

• To Maintain the required uptime for Azure Cloud and IT Infrastructure.
• To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
• Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
• Linux and Windows Server administration.
• Managing Firewalls and Domain Controllers.

Requirements

• Having relevant experience of 3+ yrs.
• Sound knowledge of Linux & Windows System administration
• Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
• Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
• Good knowledge of networking, firewall & domain controller
• Basic knowledge of DevOps/Scripting
• Should be willing to work in rotational day shifts and WFO
• Flexibility to be able to work in a 24/7/7 environment

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level
• View across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive
• environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a
• perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

You will work on:

You will be working on our client’s massive scale Infrastructure and CloudOps requirements. You will be directly working on the customer's cloud environment and managing their product infra life cycle.

What you will do (Responsibilities):

Understand how the product works and how it is used by the customers

Day-to-day operational support of product infrastructure on all three major public cloud services

Interact with customers on/off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills

Create and manage processes for the secure operation of customer cloud environments

System (Windows, Linux, and SQL Databases) and Network administrations

Use incident management tools used in incident analysis and troubleshooting. Identify, escalate, and communicate issues in a timely manner.

Contribute to building a knowledge base centered on known incidents/defects, Frequently Asked Questions, resolved issues, applying lessons learned and previous resolutions to new incidents.

Build hosting environments for clients all over the world

Collaborate with product managers and engineers to ensure that critical and time-sensitive projects run smoothly and achieve the business outcome

On-call responsibilities to respond to emergency situations and scheduled maintenance

Contribute to and maintain documentation for systems, processes, procedures, and infrastructure configuration.

What you bring (Skills):

Minimum 2 years of relevant experience in cloudops (mainly into MS Azure), infrastructure management, and support

Strong Windows Systems, SQL Database, and Network administration skills

Strong understanding of cloud applications, concepts, and the storage, compute, and networking components

Readiness to work in 24x7 rotational shift model

Scripting in PowerShell, Linux shell, Python or C#

Proactive and self-motivated, committed to achieving deadlines, meeting SLAs, and producing results

Excellent customer service and people skills. Excellent analytical, written, and oral communication and relationship building skills

Ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix a customer’s problem

Great if you know (Skills):

AzureOps:

Comfortable using TFS (Team Foundation Server) and Azure DevOps workflows

Comfortable with Visual Studio and SQL Server Data Tools

Exposure to deployment using Azure cloud console and ARM templates

Experience in handling Azure AD & RBAC related activities will be a plus

Comfortable with basic DevOps concepts like CI/CD, and Infra-automation

Advantage Cognologix:

A higher degree of autonomy, startup culture & small teams

Opportunities to become an expert in emerging technologies

Remote working options for the right maturity level

Competitive salary & family benefits

Performance-based career advancement

About Cognologix:

Cognologix helps companies disrupt by reimagining their business models and innovate like a Startup. We are at the forefront of digital disruption and take a business-first approach to help meet our client’s strategic goals.

We are DevOps focused organization helping our clients focus on their core product activities by handling all aspects of their infrastructure, integration and delivery.

Benefits Working With Us:

• Health & Wellbeing
• Learn & Grow
• Evangelize 
• Celebrate Achievements
• Financial Wellbeing
• Medical and Accidental cover.
• Flexible Working Hours.
• Sports Club & much more.

List of responsibilities:

● ServiceNow Development work

● Interaction with customers for project deliverables

● Deadlines should be met

Job requirements:

● The candidate should be L2 and above.

● ServiceNow System Administration and Development Certified is mandatory

● ITSM, Service Portal, Integration 

● ITIL Foundation Certification would be a plus or can do before joining.

● Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all

aspects of the ServiceNow platform.

● Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report

setup, data imports, integration, scripting, third party software integrations, and custom application development

● Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all

applications for use after the upgrade completes.

● Coordinate and solve complex technical data and transformation issues.

● Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow.

● Answer “how to” technical and application configuration questions.

● Develop, maintain, and execute reports to ensure system operation meets performance targets.

● Create and maintain system design and operations documentation.

● Complete other duties as assigned.

Database Administrator (DBA)

EDUCATION,EXPERIENCE REQUIRED:

BE/MCA/ B.TECH / BCA

Exp -  Min 4 yrs  

CTC – Upto 12 LPA

Job Description:

1. Installing, Configuring, Managing, Monitoring and troubleshooting SQL Server 2005/2008/2008R2/2012/2014/2016
2. Database administration activities like Installation, Configuration, Backup & Recovery, and Database Security.
3. Providing availability solutions like Mirroring, Log Shipping, Replication and Always on.
4. Database Up gradation and Migration
5. Ensure performance monitoring, backup, restore, and security recovery solutions.
6. Troubleshooting expertise in SQL server issues under production environment.
7. Handling the entire production servers with skills and understanding client's requirement Experience in Database administration activities for DB Security (creating users, roles, and assigning permission to them).
8. Automating process by creating jobs, and error reporting using Alerts by SQL Server Agent.
9. Backup and Recovery strategy, Database Refreshes.
10. Creation and maintenance of Databases, creating Roles and managing user permissions.
11. Setting up, trouble shooting and maintenance of production server databases.
12. Providing Production support for Database and Applications.
13. SQL Server store procedure, functions, View, Index and trigger development.

 

Job requirement:

1. Deep understanding of OS and its management including kernel space management
2. Experience with Linux servers in virtualized environments
3. Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, Nginx, etc.
4. Experience in Monitoring tools like Nagios.
5. Familiarity with load balancing, firewalls, etc.
6. Proficient with network tools such as iptables, Linux IPVS, HA Proxy, etc.
7. Experience with virtualization technologies, such as Xen KVM and VMware.
8. Ability to build and monitor services on production servers

Implementation Engineer

Implementation Engineer Duties and Responsibilities

• Understanding requirements from internal consumers about program functionality.
• Perform UAT tests on application with help of test cases and prepare documents for same and coordinate with team to resolve all issues within required timeframe and inform management of any delays.
• Collaborate with development team to design new programs for all client implementation activities and manage all communication with department to resolve all issues and assist implementation analyst to manage all production data.
• Perform research on all client issues and document all findings and implement all technical activities with help of JIRA.
• Assist internal teams to monitor all software implementation lifecycle and assist to track appropriate customization to all software for clients.
• Train technical staff on all OS and software issues and identify all issues in processes and provide solutions for same. Train other team members on processes, procedures, API functionality, and development specifications.
• Supervise/support crossed-functional teams to design, test and deploy to achieve on-time project completion.
• Implement, configure, and debug MySQL, JAVA, Redis, PHP, Node, ActiveMQ setups.
• Monitor and troubleshoot infrastructure utilizing SYSLOG, SNMP and other monitoring software.
• Install, configure, monitor and upgrade applications during installation/upgrade activities.
• Assisting team to identify network issue and help them with respective resolutions.
• Utilize JIRA for issue reporting, status, activity planning, tracking and updating project defects and tasks.
• Managing JIRA and tracking tickets to closure and follow-ups with team members.
• Troubleshoot software issues
• Provide on-call support as necessary

Implementation Engineer Requirements and Qualifications

• Bachelor’s degree in computer science, software engineering, or a related field
• Experience working with
• Linux & Windows Operating system
• Working on shell and bat scripts
• SIP/ISUP based solutions
• deploying / debugging Java, C++ based solutions.
• MySQL to install, backup, update and retrieve data
• Front-end or back-end software development for LINUX
• database management and security a plus
• Very good debugging and analytical skills
• Good Communication skills

Come Dive In

The DevOps Engineer will execute the tools and processes to enable DevOps.

Engage in and improve the whole lifecycle of services from inception and design through deployment, operation, and refinement to efficiently deliver high-quality solutions. The candidate should bridge the gap between Development and Operational teams, working with the development teams to meet acceptance criteria and gather and document the requirements. Candidates should be able to work in fast-paced,
multi-disciplinary environments.

As An DevOps Engineer, You Will

● Work in a dynamic, agile team environment developing excellent new applications.
● Participate in design decisions, including new technology research and prototyping
● Collaborate closely with other AWS engineers and architects, cloud engineers, support teams, and other stakeholders
● Promote great Kubernetes and AWS platform design and quality
● Innovate new ideas to evolve our applications and processes
● Continuously analyzing and evaluating our systems, products, and methods for potential improvements.

Mandatory Skills:

● Experience on Linux based infrastructure
● Experience in ECS - Amazon services*
● Should have hands-on containerized Services
● Must know about AWS CI/CD pipeline.
● Must know DevOps concepts and Agile principles
● Knowledge of Git, Docker, and Jenkins
● Knowledge of Infrastructure as Code.
● Experience in using Automation Tools
● Must have experience in Test Driven Development environment setup.
● Working knowledge of Docker and Kubernetes
We recognize that asking you to give 100% of yourself daily requires us to show you the love.

PERKS: what can we offer you?

● Bi-Yearly performance audits and appraisals
● The flexibility of working days/hours
● 5 working days/week (Mon to Fri) and added payout for working Saturday
● Recognition and Appreciation
● A plethora of industry exposure and self-growth opportunities

Visit our site: www.cedcoss.com

We are looking for a DevOps Engineer for managing the interchange of data between the server and the users. Your primary responsibility will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to request from the frontend. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of frontend technologies is necessary as well.

What we are looking for

• Must have strong knowledge of Kubernetes and Helm3
• Should have previous experience in Dockerizing the applications.
• Should be able to automate manual tasks using Shell or Python
• Should have good working knowledge on AWS and GCP clouds
• Should have previous experience working on Bitbucket, Github, or any other VCS.
• Must be able to write Jenkins Pipelines and have working knowledge on GitOps and ArgoCD.
• Have hands-on experience in Proactive monitoring using tools like NewRelic, Prometheus, Grafana, Fluentbit, etc.
• Should have a good understanding of ELK Stack.
• Exposure on Jira, confluence, and Sprints.

What you will do:

• Mentor junior Devops engineers and improve the team’s bar
• Primary owner of tech best practices, tech processes, DevOps initiatives, and timelines
• Oversight of all server environments, from Dev through Production.
• Responsible for the automation and configuration management
• Provides stable environments for quality delivery
• Assist with day-to-day issue management.
• Take lead in containerising microservices
• Develop deployment strategies that allow DevOps engineers to successfully deploy code in any environment.
• Enables the automation of CI/CD
• Implement dashboard to monitors various
• 1-3 years of experience in DevOps
• Experience in setting up front end best practices
• Working in high growth startups
• Ownership and Be Proactive.
• Mentorship & upskilling mindset.
• systems and applications
• 
  what you’ll get
  • Health Benefits
  • Innovation-driven culture
  • Smart and fun team to work with
  • Friends for life

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

Mandatory skills 

1. Singleview 
2. Experience in C++, Python & Perl
3. Broad understanding of UNIX operating environment

Secondary exp:

1. Experience with multi-user, complex software applications
2. Mix platforms such as Windows/ Linux
3. Able to gain a basic understanding of client requirements.

Soft Skills required :

- Should be self-motivated and self-driven

- Ability to work with team members across the globe

- Excellent interpersonal and written communication skills

- Ability to define, implement and work to a schedule

- Good time management skills