11+ IT administration Jobs in India

Job description

Overview

The infrastructure for regulation-compliant AI. Train and deploy generative AI for the large enterprise.It is the most private solution for enterprise AI. Achieve best-in-class and compliant AI at the fraction of the time and cost. It is an enterprise AI platform that provides state-of-the-art and regulatory-compliant AI for a fraction of the cost. It simplifies model training across privacy-critical datasets using Federated Learning and Differential Privacy.

Ø Roles & Responsibilities:-

Proven experience as a DevOps Engineer or similar role, with a strong focus on AWS, Docker, and orchestration.

- In-depth knowledge of AWS services and infrastructure, including EC2, VPC, RDS, S3, IAM, and CloudWatch.

- Expertise in containerization technologies like Docker and container orchestration platforms such as AWS ECS or Kubernetes.

- Experience with infrastructure-as-code (IaC) tools like AWS CloudFormation or Terraform or AWS CDK.

- Strong scripting skills (e.g., Bash, Python) and proficiency in automating infrastructure provisioning and deployment processes.

- Familiarity with monitoring and logging tools such as AWS CloudWatch, ELK stack, or Prometheus.

- Knowledge of CI/CD practices and tools like Jenkins, Github Actions CI/CD, or AWS CodePipeline.

- Solid understanding of networking concepts, security best practices, and troubleshooting methodologies in a cloud environment.

- Ability to setup our on-prem software in a customer's cloud environment

Location-remote/bangalore

P.S-Only IIT madras, IIT Bombay, IIIT Hyderabad, atlassian,google,slack,zoom,e-commerce,internet & product based startup companies

CommVault Consulting Services helps customers overcome the inherent challenges of independently designing, planning, and building-out new modern data & information management environments.

We have an outstanding career opportunity for a successful Implementation Specialist to be part of our Professional Services team. This team member will be part of our professional services organization and will report directly to the Area Services Manager. This new member will be responsible for delivering solution deployments to our customers throughout the US and Canada. The perfect candidate will bring a positive attitude, efficient time management, innovative ideas, hard work ethic, and deliver quality customer service to our clients.

Job Description

How You Will Make an Impact

• Interface directly with clients to review and discuss deployments, expanding the scale of these projects
• Complete the scope of work as defined by client and sales team
• Validate all CommVault-completed tasks to ensure proper final configuration of the Commvault solution with customer
• Ensure customer satisfaction during implementation
• Assist team members, as needed

What You Need to Be Ready

• 7+ years of data protection experience
• 2+ years of consulting experience
• Experience with disk/tape storage hardware (HDS, Dell/EMC, NetApp, Oracle, Quantum, etc.)
• Cloud storage experience (Azure, AWS, Oracle)
• Proficiency with backup and recovery of Microsoft SQL, Exchange, and SharePoint
• Technical skills in Oracle, SAP, or other database platforms
• Previous Experience with backup software
• CommVault certified
• Bachelor’s degree

Description

The Security Cloud Engineers form part of the Security Engineering team and are primarily responsible for building and maintaining a cloud environment for hosting security tools and for maintaining the cloud security tools that are used to secure production clouds. This is a proactive role and the successful candidate will have strong analytical and troubleshooting skills and a desire to learn new technologies.

The role would suit someone who has worked with a diverse set of IT/security products across a large on-premise infrastructure managed in house and who has experience of supporting the environment and who has existing experience of working with and securing cloud technologies.

Responsibilities

The responsibilities of the Information Security Cloud Engineers are:

• the support and maintenance of Cloud Security Tooling and Platforms including:
• implementing policy changes
• performing daily, weekly and monthly checks
• monitoring the availability of systems and responding to alerts
• monitor the capacity of systems & supporting infrastructure and project future capacity
• identifying and resolving issues
• preparing status reviews and reports
• managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
• to maintain a good working knowledge of current infrastructure and future trends
• to deliver excellent customer service
• to work with the third-party suppliers of the Security Products
• to maximise security value from existing investments
• to assist the wider Information Security Engineering team with the development of the security tooling
• to work collaboratively with wider Information Security team. This would include working with: The Incident Response team, assisting with incidents; and with the Security Consultants to provide additional technical knowledge
• to take part in post incident reviews and propose engineering resolution to improve results in any future recurrence
• to recognise that telemetry for security products will increasingly be curated in the cloud and be prepared to develop API endpoints and connections to collect and collate this knowledge
• to participate in the Information Security On-Call rota.

Essential Experience & Skills

• Proven experience of supporting IT/Security Infrastructure
• Strong technical background
• Hands of experience with a least 1 of the main cloud vendors (Amazon Web Services, Azure, Google Cloud Platform)
• Experience of Cloud Security Tools (e.g. AWS Security Hub, Azure Security Centre)
• The ability to pick up and learn new technology approaches and make rapid decisions on the best way to use these technology advancements for the betterment of the overall security posture.
• Excellent communication skills as the ability to communicate effectively, constructively, confidently and professionally is key to the success in the role as is the ability to work with IT and Information Security teams and the wider business.
• An excellent knowledge of Information Security principles and an understanding of the Cyber Kill Chain, MITRE ATT&CK and other information security defence and intelligence frameworks.
• Keen attention to detail and excellent analytical skills.
• Ability to actively manage workloads to meet business and department requirements.

Desirable Skills

• One or more technical Information Security Certifications such as:
• CompTIA: Security+
• GIAC Certification: GCWN, GSEC
• One or more cloud certifications such as:
• AWS Certified Solutions Architect – Associate
• Microsoft Certified: Azure Solutions Architect Expert
• Certified Cloud Security Professional (CCSP)
• Degree in an Information Security / Computing discipline
• Experience in ITIL concepts
• Experience working within in an Agile framework
• Experience with all the main cloud vendors (Amazon Web Service, Azure, Google Cloud Platform)
• Experience with Security Tools such as:
• Internet Filtering
• Email Filtering
• EndPoint Detection and Response
• Host Based Firewalling, HIDS/HIPS
• Antimalware
• Familiarity with a programming or scripting language
• Familiarity with regex / regular expressions
• A working knowledge of financial services and the typical business processes involved together with the threat actors and their relevant tactics, techniques and procedures would be of significant advantage.

ob Description

Work Location : India/Remote 

Work Timing : 6:00 PM 3:00 AM IST (US Shift)

Job Responsibilities:

• Having a proactive customer support approach
• Testing product features as assigned
• Build & strengthen customer relationships
• Lead scoring and qualification
• Manage incoming chats, emails and handle appropriate follow-up calls and emails
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Demonstrate the value of the platform to our customers every day by providing amazing customer support
• Maintain existing customer success metrics and data as directed

Job Requirements:

• Excellence at Googling stuff and spoken English
• Ability to meet deadlines and decent depth of thought process
• Capable of operating without much supervision while still producing results
• Not being camera shy and great presentation skills
• Motivation to pursue customer success as a career
• Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
• Technical understanding and ability to troubleshoot and resolve technical problems

Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.

Brownie Points If - You are great at video presentation and love engaging with customers through videos

• Engage with our clients primarily through email, phone, or our ticketing system
• Understand client needs and tackle problems
• Think creatively about technical issues and find ways to change showstoppers into positive ways forward
• Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA.
• Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
• Keep current on product releases and updates
• Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary
• Support Customers working with Migration teams on Data Migrations to our Platform.
• Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
• Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
  
   

• A passion for solving problems.
• A way with words that makes technical topics easy to understand
• A keen eye for getting to the root cause of an issue
• A love of helping people
• An ability to manage multiple needs and keep them all on track
• A strong ethos towards helping the team win
• Prior experience in SaaS environments
• Experience with MS Office and data programs
• Attention to detail
• Confidentiality

• Experience in writing professional Emails
• Experience in handling a high volume of customer queries
• Must have 1-2 years of prior experience in SAAS environments.
• Must be comfortable working during night shifts.

Technical Design Lead

If you are an advanced Software developer, having experience in leading a team, who has experience in developing platforms or frameworks, components and having knowledge of the open-source software/ tools/ technologies, then you are the one we are looking for.

Preference for candidates who have been exposed to Blockchain and Fin-Tech domains. The candidate will have to architecting and develope Software Programmes based on requirements provided.

The codebase the candidate develops should be of high quality and should be modular, scalable and re-usable at all times. There should be a focus all the time to promote SRE (Site Reliability Engineering) to ensure all of the services are Highly-Available and Fault Tolerant at all times.

Other Responsibilities:

• • Responsible for understanding the Business requirements and validating the framework design and execution methodology.
  • Ensure high quality software systems are developed by the software development team within defined standards.
  • Flexible to adapting & introducing new and latest technologies to organization.
  • Maintain current knowledge of technology landscape and developments.
  • Innovation & Optimizing R&D.
  • Defining the software technology strategy, architecture, and road-map.
  • Would love to do more coding yourself, but accept that you can bring most value by helping others to excel.
  • Should have built large scale applications with modern web frameworks & technologies
  • Should be a fast thinker, hands on manager and strong communicator and think and act like an entrepreneur.
  • Consolidate our technology platforms and create plans for each Track, analyze and monitor technology performance metrics.
  • Take the initiative in thought leadership, innovation and creativity.

• Experience  5 to 8 years.
• Role responsible for implementing and customizing BMC solutions in DSM space Candidates with strong experience in Remedy ITSM implementation (design/ upgrade/ installation/ customization/ integration) CMDB, SRM, MyIT and
• SmartIT Experience on UNIX operating system and ITIL framework. 
• Strong Java skills will be an additional plus Excellent presentation abilities (e.g. product features demonstrations, basic workshops) to customers and ability to lead the project