11+ Managed services Jobs in Hyderabad | Managed services Job openings in Hyderabad
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• Needs to have clear, concise communication skills, both written and verbally, must speak slowly and clearly
• Needs to be able to answer incoming calls from customers and create tickets, assist with requests, be able to call third party vendors to open tickets and manage from creation to completion
• Needs to be able to follow multiple different processes depending on the circumstances
• Avaya Communication Manager including G650 – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• Avaya Media Gateways: G430, G450, G700, G350 – Triage alarms, troubleshooting breakfix issues
• System Manager/Session Manager (SIP) – Triage alarms, Troubleshooting breakfix issues including SIP and simple/complex MAC • AES – Triage alarms, Troubleshooting breakfix issues
• Avaya ACSS certification
• Avaya SBC – Triage alarms, Troubleshooting breakfix issues
• CMS - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC • Avaya One X Agent/Communicator- Troubleshooting breakfix issues
• AVST - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• IX messaging - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• AAM - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• Intuity Audix - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC MM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• CMM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
• Utility Servers- Triage alarms, troubleshooting breakfix issues and simple/complex MAC
• Avaya Aura Media Server- Triage alarms, troubleshooting breakfix issues
As the Delivery Manager, you will be the key driver of successful project deliveries, ensuring that our HR Tech SAAS solutions are implemented efficiently, meeting client expectations, and delivering tangible value. You will lead a dynamic team, foster collaboration, and manage the end-to-end delivery lifecycle.
Key Responsibilities:
- Project Leadership:
Lead and oversee the end-to-end delivery of HR Tech SAAS projects, managing timelines, resources, and deliverables.
Act as the primary point of contact for clients during the delivery phase, ensuring effective communication and addressing concerns promptly.
- Team Management:
Build and lead a high-performing delivery team, providing guidance, mentorship, and support. Foster a collaborative and positive team culture, encouraging continuous learning and professional development.
- Resource Planning:
Collaborate with internal teams to assess resource requirements for project delivery. Allocate resources effectively to ensure optimal project execution.
- Client Collaboration:
Collaborate with clients to understand their unique requirements and expectations. Establish and maintain strong client relationships, ensuring client satisfaction throughout the project lifecycle.
- Quality Assurance:
Implement and oversee quality assurance processes to ensure the delivered solutions meet high standards. Conduct regular reviews and audits to assess project quality.
- Risk Management:
Identify potential risks and challenges during project delivery and develop mitigation strategies. Proactively communicate risks to stakeholders and implement corrective actions as needed.
- Continuous Improvement:
Drive continuous improvement initiatives to enhance delivery processes and methodologies. Gather feedback from project deliveries to inform product development and future implementations.
- Documentation:
Ensure comprehensive documentation of project deliverables, timelines, and client-specific details. Develop and maintain project documentation, including project plans, status reports, and client communication.
- Budget Management:
Manage project budgets, ensuring that projects are delivered within budgetary constraints. Provide regular budget updates to clients and stakeholders.
You are a desired candidate if you have:
- Proven experience as a Delivery Manager in HR Tech SAAS or similar technology-driven domains.
- Strong leadership and team management skills, with a focus on fostering collaboration and a positive team culture.
- In-depth understanding of HR processes and workflows.
- Excellent client management and communication skills.
- Solid project management skills with a track record of delivering complex projects on time and within budget.
- Knowledge of quality assurance processes and methodologies.
- Strong analytical and problem-solving abilities.
- Experience in risk management and mitigation strategies.
- Ability to thrive in a dynamic and fast-paced environment.
Pega Developer:
Total Yrs of Experience: 6 to 7
PEGA Experience: 6 years
Certification:
Must – CSSA or valid CLSA – part 1
Nice to have - CLSA
Job description:
Must
• At least 6+ yrs experience in PEGA implementation
• Hands on experience in OOAD, technical architecture definition
• Working experience on database SQL programming , J2EE
• Experience with BPM implementation methodology like SmartBPM, Scrum and onshore-offshore mode.
• Experience with client facing management role at onsite/offshore
• Experience with estimation
• Experience with project planning, scheduling, risks/issues identification,
• Experience in business development activities like proposal response, solution building, client presentation
• Strong leadership and people management skill
Nice to Have
• Knowledge on DSM, mobile Framework
• Experience with App-server configurations, deployment in complex technical environment
• PMP/Prince II certification
Experience: 2-8 yrs
Skills:
Oracle Commerce, Java/J2EE,
RESTAPI
Spring, SpringBoot, Cloud, Micro-Services
Good Communication, Analytical Skills.
● Be the Lead Designer for a set of HomeLane customers, from the first meeting to order booking to design finalization.
● Collaborate with the customer, understand their requirements, and give them the best design solution for their home, including but not limited to, quoting, detailed designing and getting production drawings ready for manufacturing.
● Focus on, prioritise and execute multiple design projects.
● Analyse sales reports, project TAT and customer satisfaction.
● Work on weekends : Ours is a weekend business and as a Design Relationship Manager, you will have to work all weekends except one weekend, per month. You will be able to compensate for this during the week. We run a 6-day week.
Desired Education, Skills & Experience
● Minimum - 2 year Diploma in Interior Designing / Architecture from a reputed Institution.
● Minimum 3 years of work experience.
● Must have Site Experience (should be confident that proposed designs can be installed with minimum hassle at site).
● Must be customer-centric in providing solutions - proposed designs should be highly functional and great on aesthetics, still keeping in mind the customer’s budget.
● Exposure to residential projects is mandatory.
● Sketchup software knowledge.
● Ability to provide beautiful designs to customers.
● Strong communication skills - Both verbal and written communication skills to be able to construct and defend ideas / designs / pricing. Communication in English mandatory and the local language is also desirable.
● Understands back end processes (Production and Costing).
● Empathy towards customer needs-lifestyle and budget.
● Responsible (delivers on his/her commitments to the customer/team).
● Team Working skills - Needs to be able to work on projects with multiple stakeholders and so needs to be able to multitask.
● Basic Technology skills and ability to learn usage of software products.
● Aware of the competitive landscape in the city.
● Work location will be a showroom.
● Saturdays & Sundays will be working.
● Mondays will be weekly off.
- Working with Banks in 24x7 based environment and identify Application problems and advising on the solution.
- Analyzing application/OS logs to spot common trends and underlying problems.
- Analyzing underlying database using SQL queries (MS SQL /Oracle or any other relational database).
- Deploying, testing, and reporting bugs/issues in new modules and support clients in testing.
Skills Required:
- Good analytical and problem-solving skills.
- knowledge of Linux Commands and database queries.
- Knowledge of Application servers i.e Apache Tomcat/ Jboss.
- Knowledge of shell script
- knowledge on Banking Digital Products i.e. IMPS, UPI
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
JD –
Having experience in Implementing Integration Solutions using Oracle Integration Cloud Service.
Developed integration between SaaS application (Oracle Cloud ERP, Oracle Cloud HCM) and between SaaS and PaaS application
Should have worked extensively on minimum 3-4 Technology Adapters like File, Database, Oracle ERP & FTP adapter
Should have excellent skill in Web Service technologies such as XML, XPath, XSLT, SOAP, WSDL, and XSD
Experience in all phases of software development lifecycle from gathering requirements to documentation, testing, implementation and support Ability to troubleshoot technical and configuration issues
Should be able to communicate effectively with the functional & technical groups and various technical team members.
Ensure completion of tasks, milestones, and components including Technical specifications, design specifications, configurations, quality assurance, implementations, and project reviews
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KubernetesWe are looking for a bright and exceptional Engineering Manager to join our Hyderabad based Technology team. The role involves building complex next generation product used by our clients and architecting solutions to support new technical and business initiatives.
What you’ll do: • Manage, design, execute and take complete responsibility for the delivery and maintenance of software projects/products • Help the team translate the business requirements into R&D tasks • Work with business groups to outline project deliverables and manage the roadmap of the R&D tasks • Work with Technical Relationship managers to understand the client initiated R&D requests • Act as a point of contact for managing and driving production defects to resolution • Tailor processes to help manage time-sensitive issues and bring them to appropriate closure • Engage and manage team of highly talented technologists, and aid in them grow professionally with regular mentoring
What you’ll need: • A bachelor’s degree in Computer Science with 8+ years of experience, fintech domain is a plus • Demonstrated track record of end-to-end delivery of enterprise-grade software • Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence • Superior project management skills to ensure high-quality and timely solution delivery
- Attention to detail and quality, and the ability to work well in and across teams • Ability to advocate & influence multiple stakeholders • Excellent analytical and reasoning skills • Ability to learn new domains and deliver output • Experience leading a team of highly skilled engineers • Strong communication skills
Members of the Arcesium Company Group do not discriminate in employment matters on the basis of sex, race, colour, caste, creed, religion, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.
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