11+ Matrix management Jobs in Bangalore (Bengaluru) | Matrix management Job openings in Bangalore (Bengaluru)

Dear Candidates,

About(CodersBrain)

Who we

Founded in 2015, Coders Brain promotes innovation in the IT sector through excellence and transparency. In the last 7 years, Coders Brain has grown into one of the world’s leading consultancies, offering offshore development services all over the world (USA, UK, Australia, Europe, Canada, India, Singapore, Africa) and providing end-to-end impeccable digital and business solutions that partner with its clients to simplify, strengthen, and transform their businesses. We have worked with enterprises, software companies, SMEs, and startups to provide solutions to their various IT requirements. We provide them with high-quality performance services as technology partners. Through a deep commitment to our clients, extensive industry expertise, and a global network of innovation and delivery centers, we ensure the highest levels of certainty and satisfaction.

Skillset: Oracle ATG Specialist

Experience: 5 to 8 Years  

Location: Bangalore 

Notice Period: Immediate to 15 Days

Job Description:

• Strong understanding of ATG, BCC, eCommerce and Catalog areas.

• Excellent system analysis and design skills

• Subject matter expertise in the following o Commerce Platforms (e.g. ATG)

• Previous experience with integration of Commerce Platforms .

• Excellent written, verbal and interpersonal skills

• Strong influencing skills in order to be able to sell ideas to the internal team as well as Walmart global partners

• Prompt and effective decision-making skills

• Experience with the large scale on Java / J2EE online transactional retail applications

• Expertise in User Experience, Accessibility, and Compliance to various standards for both Site and Colleague facing tools .

• Experience working in a multi-tenant or "Software-as-a-Service" (SaaS) eCommerce company

• Experience designing systems for extremely high traffic and transaction volumes

• Experience in similar roles at prominent Internet companies, with detailed knowledge about scalability issues and solutions.

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

• BE/B.tech Computer science or related degree.
• Salesforce Platform Developer II certification is highly desired
• 4+ years of experience programming on the Salesforce platform
• Deep understanding of the Salesforce.com product suite including Sales Cloud, Platform and the App Exchange
• Extensive development experience with Apex Classes, Triggers, Visual-force, Lightning, Batch Apex, SOQL, Salesforce API's and other programmatic solutions on the Salesforce platform
• Firm understanding of advanced design patterns and engineering best practices
• Familiarity with agile software delivery methodologies such as Scrum
• Background in development of enterprise systems as part of a complete software product life-cycle
• An effective communicator that works well in a collaborative team setting
• Natural problem solver who enjoys identifying ways to improve our customer's overall experience
• Prior experience in SaaS or subscription-based companies is a plus
• Familiar with integration applications such as Boomi, Informatica and Mulesoft preferred
• Working knowledge of Web and JavaScript frameworks are a plus Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision.

Responsibilities:

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Requirements:

• Graduate (Any Discipline)
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• Excellent English - Verbal & Written (Highly Professional English)
• Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)