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Onboarding Jobs in Delhi, NCR and Gurgaon

14+ Onboarding Jobs in Delhi, NCR and Gurgaon | Onboarding Job openings in Delhi, NCR and Gurgaon

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Seed Funded Product-based startup

Seed Funded Product-based startup

Agency job
via Qrata by Blessy Fernandes
Delhi
3 - 8 yrs
₹8L - ₹12L / yr
Human Resources (HR)
HR management
HR policies
Human Resource Management System (HRMS)
Performance management
+3 more

Responsibilities:

  • Should have worked on end-to-end talent management - hire-to-retire model Should be able to take us through the employee lifecycle process
  • Should be good at interacting with people and should have done the following: Conduct review and appraisal cycle across teams
  • Benchmarking compensation across companies
  • Attrition planning
  • Succession planning
  • Driving Learning & Development across the company
  • Ensuring cultural homogeneity
  • Employee engagement
  • Performance Management and its Process
  • Compensation benchmarking
  • Onboarding & Induction:
  • Should have done the following:
  • Plan and execute staff welfare programs.
  • Provide a presentation to new joiners about the HR policies of the company.
  • Discuss future planning and expansion of the company with employees
  • Organize health awareness programs for employees.
  • Take care of maintaining a good relationship between employee and employer.
  • Employee Grievance Handling:
  • Should have been involved in the below:
  • Prepare and maintain employee retention policy.
  • Handle and resolve grievances of employees.
  • Resolve problems between employees and employers regarding different issues eg: compensation, processes, policies, etc. Share instances of any difficult issue resolved.
  • HR Compliances & Organizational Development:
  • Should have worked closely with other HR stakeholders for the following.
  • Coordinate with HR Ops for registering new employees in EPF, ESI and medical benefits.
  • Check and clear expense reports of employees with HR Ops
  • Responsible for joining and exit interviews.
  • Implementation of new policies according to the system.
  • Alignment of staffing philosophy, strategies, and values with business goals. Maintain a record of all employee's data- joiners, leavers Work with auditors for all HR Audit purposes.


Requirements:

  • 3-5 Years of experience in HRBP Functions in a Startup company.
  • Developing HR strategies, policies, and practices.
  • Excellent communication skills.
  • Being Data Oriented is a must.
  • Analytical skills.
  • Problem-solving skills.
  • Proactive nature.
  • Excellent interpersonal skills.
  • Meticulous attention to detail.
  • Highly organized.
  • Great people skills.


Read more
unhr

at unhr

Himanshi Mishra
Posted by Himanshi Mishra
Delhi
3 - 5 yrs
₹3.6L - ₹4.2L / yr
Human Resources (HR)
HR management
Employee Engagement
Payroll Management
Policies
+2 more

About the company

unHR is the brand name for Talent Loans Technologies Pvt. Ltd.

We provide HR shared services to startups and small businesses who are either looking to hire their first HR or are struggling to manage their HR Processes.

 

Services include:

HR Compliant Policies & Process

Employee Onboarding & Exits

Employee Training & Development

Relief From Complex HR Issues

Annual & Comprehensive HR Audits

 

Overall Work:

You will manage HR operations for unHR Clients. Your work will include the services mentioned above.

 

Requirements

 

  • 3+ Years of HR experience
  • Should have worked with company founders directly
  • Should be able to work from the office at our New Delhi location
  • Should have created HR Policies, handled employee grievances
  • Should have managed employee onboarding & Exit formalities
  • Should have done recruitment of various levels in the organization​
 

Benefits

 

  • All women workforce
  • Energetic work environment
  • Regular Mental Wellness sessions
  • Medical Insurance coming soon
  • Mentoring by industry experts
  • Startup growth
  • Work with highly successful startup founders
 
Read more
Mounee Consulting Services
Delhi
0 - 2 yrs
₹1L - ₹2.8L / yr
Client Servicing
Onboarding
Client Management

Position: Equity Advisor

Location: Gurugram

Salary: 15 to 20k pm

Job type: Full time/ permanent
Roles and Responsibilities:
1) On boarding new clients.
2) Informing potential clients about the company's Financial products/services
and special offers.
3) Timely management of calls
4) Identify the needs and desires of clients, clarifying information whenever
possible
5) Responding to clients concern, grievance and ideas in a timely manner.
6) Noting key points from each conversation.
Qualification required:
1) Graduation from any stream
2) Basic Excel knowledge
3) Good communication skills both Hindi and English.
Read more
wavin

wavin

Agency job
via Randstad India by Shreya Chaudhary
Gurugram, Noida
1 - 5 yrs
₹3L - ₹5L / yr
Payroll Management
Operations
Onboarding
exit formalities
HR ops basic checklist Only female( sgood comm skills strong in excel, employee database management , reporting monthly mis, documentation, onboarding, employee personal files, salary up to 5 LPA)
Read more
Voovly

at Voovly

1 recruiter
Varnita Singh
Posted by Varnita Singh
Noida
0 - 3 yrs
₹1.8L - ₹2.4L / yr
Negotiation
Sales
Inside Sales
Sales management
Business Development
+3 more

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Responsibilities

  • Responsible for Generating the business leads and accountability of the assigned project.
  • Responsible for Client acquisition and vendor Onboarding Management.
  • Coordinating and follow-ups with new and existing clients and maintain healthy relationship with them.
  • Conduct research to identify new markets and customer needs
  • Arrange business e meetings with prospective clients
  • Prepare sales contracts ensuring adherence to law-established rules and guidelines
  • Keep records of sales, Lead Generation, Follow-ups etc.
  • Build long-term relationships with new and existing customers
  • Develop entry level staff into valuable salespeople

Requirements

  • Directly impact revenue generation.
  • Advice potential leads about the benefits of our services through detailed discussions.
  • Hand holding clients throughout end-to-end customer experience.
  • Convert leads to profitable revenue generation.
  • Coordinate with other teams for effective & smooth process flow.
  • Maintain the sales pipeline and take continuous follow ups throughout the sales channel.
  • Build good rapport with the clients and take feedback to increase customer satisfaction.
  • Proven working experience as a business development manager, sales executive or a relevant role
  • Proven sales track record
  • Proficiency in English
  • Market knowledge
  • Communication and negotiation skills
  • Time management and planning skills
Read more
Xotiv Technologies

at Xotiv Technologies

1 recruiter
Kavita Negi
Posted by Kavita Negi
Noida
2 - 3 yrs
₹2L - ₹3L / yr
Payroll Management
Employee Engagement
Recruitment/Talent Acquisition
Onboarding
Human Resources (HR)
+3 more
Company Introduction:
Xotiv Technologies (www.xotiv.com) is all about Passion, Excellence, Innovation and Flexibility in the software development services and solutions. We offer world-class service across all the niche segments to all clients across the globe with traditional or agile methodologies enabling the complete service that includes IT consulting, testing, user interface design and offshore software development. Our team has the complete expertise and capabilities across various sectors.

Job Description:
  • End to end IT recruitment (Must have 2+ Years of Experience in IT organization OR IT Recruitment)
  • Payroll and attendance process.
  • Onboarding, orientation of new employees.
  • Contribute to performance management, appraisal cycles and performance improvement plansCreate a vibrant, fun, learning, and gr
  • owth-oriented culture.
  • Ensuring accurate and timely payroll data processing of new employees and full and final settlements of resigned employees.
  • Maintaining Employee data and personnel files, Leave records
  • Developing & implementing HR Standard Operating Procedures & Policies
  • Conducting employee engagement activities
  • Handling Admin Role (Petty Cash/Vendor Management)

Requirements:
  • Excellent communication skills
  • Able to work under Pressure.
  • Should be MBA.
Read more
Spicywagon

at Spicywagon

1 recruiter
Vivek Rongali
Posted by Vivek Rongali
Delhi, Gurugram
2 - 4 yrs
₹8L - ₹12L / yr
Sales
Business Development
B2B Marketing
Onboarding
Spicywagon is an Official food delivery partner of IRCTC. We are addressing the challenges faced by passengers who travel long-distance on trains. Especially the availability of quality food on trains. We are looking for a passionate team player, who has sales experience in the food delivery business, to join us and help partner with the best cuisines and top-rated restaurants across the country. 


Responsibilities:

- Initiating partnerships with new Restaurants and actively managing existing relationships, being their P.O.C. for Spicywagon

- Sustaining and growing the relationships which translate to a growth in restaurant base and revenue for the city

- Maintaining a strong relationship with restaurant owners (Specifically Key Accounts of the City & Country) and advising them on issues related to the market and offering solutions on the same

- Conducting promotional events & marketing activations in conjunction with the internal teams

- Managing the sales administration function, operational performance reporting, streamlining processes and systems wherever possible and advising management on maximizing business relationships, and creating an environment where customer service can flourish

- Being the face of Spicywagon in the market and standing up for the values we believe in.

Preferred Candidate:

- Graduate with 0-3 years of experience in Business Development, Sales or Account Management

- A competent decision-maker with the ability to develop, own and build a strategic plan for the business

- Confident, Pleasing, and Go-getter personality

- Effective communication skills

- Attitude & Aptitude for Sales

- A Team player
Read more
SaaS Labs

at SaaS Labs

3 recruiters
SAPNA SINGH
Posted by SAPNA SINGH
NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹3.6L - ₹9L / yr
Customer Success
Onboarding
Communication Skills
Customer Retention

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

 

 

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

 

Responsibilities

  • Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
  • Record the use cases, customer requirements and customization requests
  • Develop success plans for the customer to quickly achieve their desired outcomes
  • Train customers on the product features and educate how they help achieve the desired objectives
  • Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
  • Develop and educate the customer on the best practices
  • Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
  • Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
  • Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
  • Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

 

Qualifications

  • Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
  • Should have worked with the C-level and senior executives
  • Should be open to aligning with US / EU / AUS time zones
  • Has exceptional ability to communicate and foster positive business relationships
  • Showcases exemplary written and verbal communication skills to work along with global customers
  • Has strong problem solving and analytical skills
  • Has worked with global customers, and across different segments in the past
  • Exhibit a true passion for customers and for customer success
  • Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.
Read more
Full Stack Logistics Co | GGN

Full Stack Logistics Co | GGN

Agency job
via Unnati by Veena Salian
NCR (Delhi | Gurgaon | Noida)
4 - 8 yrs
₹8L - ₹12L / yr
Human Resources (HR)
Recruitment/Talent Acquisition
Organizational development
Onboarding
Vendor development
+3 more
Build a career with one of the most talented, dynamic and ambitious teams that is always looking to grow strength to strength. Read on.
 
Our client is a transportation and logistics company providing exceptional door-to-door product delivery services, across the city, without any radius limitations. They consistently deliver a delightful shopping experience for their customers by maintaining adaptive pricing and remarkable SLAs that helps to save time and costs of warehousing etc. Their seamless SaaS-based tech integration helps to consolidate data and customise pick up and delivery timelines as required by their clients, while being able to track their packages in real-time.
 
Their services are being used by various eCommerce companies, regular stores and retailers, as well as individuals through their convenient app. The founder is a Standford Business graduate, with over 30 years of experience in hospitality and successful stints at entrepreneurship disrupting different industries at a time.
 
As an HR Manager, you will be responsible for managing a team for sourcing, screening, and hiring blue-collared candidates (delivery executives) who will be hired on the company’s roll. You will also be responsible for coordinating and managing with vendors for off-roll selection, onboarding.
 
What you will do:
  • Networking through industry contacts, association memberships, trade groups, social media, and employees.
  • Owning Requisitions (Hands-on role) End to end delivery (Requisitions, Offers to Follow Up, Onboarding)
  • Sourcing the candidates as per requirement from the job portals and field sourcing.
  • Developing and tracking goals for the recruiting and hiring process, team.
  • Ensuring adherence to the compliances.
  • Screening applicants to evaluate if they meet the position requirements.
  • Conducting regular follow-up with managers to determine the effectiveness of recruiting -plans and implementation
  • Developing a pool of qualified candidates in advance of need
  • Researching and recommending new sources for active and passive candidate recruiting
  • Fostering long-term relationships with past applicants and potential candidates
  • Establishing sound policies and the groundwork for equitable treatment for every employee.
  • Taking exit interviews and understanding the reason for employees exiting.
  • Ensuring that the recruitment targets are met through self and team's effort.
  • Setting up of recruitment team in cities where the company expands.

Desired Candidate Profile What you need to have:
  • Must know how to effectively post jobs on online portals.
  • MUST HAVE HIRED FOR E-COMMERCE, LOGISTICS, OR BLUE-COLLARED JOBS WITH BEST RESULTS
  • Have an excellent network of local blue-collared hiring agencies in Delhi-NCR
  • Hands-on experience in PF, ESI, and Labor laws.
  • Experience in compliance management.
  • Diplomatic and a proven ability in building up effective relationships.
  • Strong communication and influencing skills.
  • Be able to onboard 50 to 75 candidates in a week.
  • Should be highly motivated and a self-starter at work.
  • Should have managed a recruitment team previously.
  • Should have potential to lead teams in multiple cities in future.
Read more
Disruptive Digital Healthcare platform

Disruptive Digital Healthcare platform

Agency job
via Unnati by Veena Salian
Bengaluru (Bangalore), Delhi
1 - 3 yrs
₹6L - ₹10L / yr
Sales
Onboarding
Key account management
Lead Generation
Client Management
+1 more
Are you a high-performing, collaborative, results oriented and technologically savvy person who is keen on sales in the digital industry? Then this highly visible role is for you!

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare.
 
It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
 
As a Sales and Key Accounts Associate (Doctor Onboarding), you will iIdentify prospective doctors, build sales funnel and drive onboarding in the defined territory, also ensuring engagement and satisfaction levels for doctors.
 
What you will do:
  • Meeting monthly, quarterly and annual targets
  • Executing effective product demonstrations.
  • Negotiating deal terms and onboard doctors
  • Training the Doctors, Paramedics and other staff on using the application after installation.
  • Assessing the market, identify and gather competitor information.
  • Resolving all queries from the doctor and medical staff regarding the application.
  • Being the voice of the physician for product (EMR and App) related features/ improvements in internal discussions
  • Liaising with product team in closing product new feature road map/ bugs as and when required
  • Making the doctors aware of any new features/ product changes and train them on the related changes.
  • Being responsible to develop and maintain metrics and management reports

 

 

What you need to have:
  • Bachelor in Biotech/ Engineering/ Science/ Commerce
  • Experience in regularly meeting and closing sales with MD physicians – CP, Pedia, Gyne, Dermatologists, Psychologists etc
  • Understands health tech products and ability to explain the complex business solution in simple terms to physicians
  • Exceptional communication and analytical skills
  • Knows MS Office, MS excel and power point
  • Proficiency in the local language for the given city
  • Working relationship with set of doctors in the given city for lead generation
  • Experience in relationship handling with super specialists like Cardiologists, Oncologists, Neurologists etc
Read more
It is an edtech startup that helps people upskill

It is an edtech startup that helps people upskill

Agency job
via ConsultBae by Consult Bae
NCR (Delhi | Gurgaon | Noida)
3 - 8 yrs
₹6L - ₹16L / yr
Recruitment
Onboarding
Communication Skills

Hiring Partnership Manager

Role
: Hiring Partnership Manager

Experience : 3 to 5Years 

Location : Gurgaon


Roles and responsibilities:


  • Connect with the company’s HR
  • Onboard clients or connect with companies for hiring purposes
  • Manage email and telephonic communication with prospective clients
  • Learn and maintain in-depth knowledge of our products, industry trends, and competition
  • Build rapport and establish long term relationships with customers
  • Ability to gather and use data to inform decision making and persuade others

Skills and Experience :

  • Onboarding companies for recruitment/placement solutions
  • Candidates from recruitment agencies particularly dealing in IT staffing with experience in getting corporates onboarded will be highly preferred
  • Connects with HRs from different industries and companies will be highly preferred
  • Should have professional proficiency in English and Hindi
  • Strong written and verbal communication skills
  • Highly motivated, driven, and self-starting individual
  • High sense of ownership and bias for action with willingness to get hands dirty
Read more
Disruptive Digital Healthcare Platform

Disruptive Digital Healthcare Platform

Agency job
via Unnati by Veena Salian
NCR (Delhi | Gurgaon | Noida), Kolkata, Mumbai
3 - 5 yrs
₹6L - ₹8L / yr
Sales
Business Development
Key account management
Client Management
Onboarding
+1 more
Are you a high-performing, collaborative, results oriented and technologically savvy person who is keen on sales in the digital industry? Then this highly visible role is for you!

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare.
 
It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
 
As a Sales and Key Accounts Associate, you will iIdentify prospective doctors, build sales funnel and drive onboarding in the defined territory, also ensuring engagement and satisfaction levels for doctors.
 
What you will do:
  • Meeting monthly, quarterly and annual targets
  • Executing effective product demonstrations.
  • Negotiating deal terms and onboard doctors
  • Training the Doctors, Paramedics and other staff on using the application after installation.
  • Assessing the market, identify and gather competitor information.
  • Resolving all queries from the doctor and medical staff regarding the application.
  • Being the voice of the physician for product (EMR and App) related features/ improvements in internal discussions
  • Liaising with product team in closing product new feature road map/ bugs as and when required
  • Making the doctors aware of any new features/ product changes and train them on the related changes.
  • Being responsible to develop and maintain metrics and management reports

 

Desired Candidate Profile

What you need to have:
  • Bachelor in Biotech/ Engineering/ Science/ Commerce
  • Experience in regularly meeting and closing sales with MD physicians – CP, Pedia, Gyne, Dermatologists, Psychologists etc
  • Understands health tech products and ability to explain the complex business solution in simple terms to physicians
  • Exceptional communication and analytical skills
  • Knows MS Office, MS excel and power point
  • Proficiency in the local language for the given city
  • Working relationship with set of doctors in the given city for lead generation
  • Experience in relationship handling with super specialists like Cardiologists, Oncologists, Neurologists etc
Read more
Clickpost

at Clickpost

2 recruiters
Kumar Mrigendra
Posted by Kumar Mrigendra
NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore)
1 - 4 yrs
₹5L - ₹8L / yr
Onboarding
Client Servicing
onboard
Client Management

JD -

Given our business model, where our customers pay us over time, Customer experience is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need a leader to own driving success for our customers. This role includes responsibilities for Customer experience, retention and Customer Success (e.g., onboarding, support, services, adoption, advocacy, retention, etc.)

  • Drive Customer Experience Outcomes
  • Define and Optimize Customer Lifecycle
  • Manage Customer Experience Activities
  • Measure the Effectiveness of Customer Experience processes
  • Build a World-class Team
  • Inspire Customer Success Across Company

Requirements -

  • 1-4 years experience in leading customer-facing organizations
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Ideally combined background in E-commerce or Saas industries
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative personality with the ability to inspire others
  • Excellent communication and presentation skills
Read more
Quick Dry Cleaning Software

at Quick Dry Cleaning Software

1 video
2 recruiters
Vivek Saini
Posted by Vivek Saini
Noida sector 62, NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹2L - ₹4L / yr
Onboarding
Sales training
Technical Training
Training management
Account Management

Opportunity

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.


Responsibilities

  1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
  2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
  3. Guide users on product features and train them to use it effectively.
  4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
  5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
  6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
  7. Rigorously measure onboarding time and improve it continuously.
  8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
  9. Handover to Success and Support team after successful onboarding completion.
  10. Maintain regular communications with clients about new feature developments and enhancements to product. 
  11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.


What you can expect in the next 12 months

 

Within 1 month


  • You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
  • You should have gone through at least 3 onboarding and sales experience in the buddy system.
  • You should have spent a day at the laundry store to get live hands on experience.
  • You should have spent at least a week with the technical support team.

Within 3 months


  • You should be able to complete onboarding assigned with some dependencies on your peers as per service level agreements that we set as per customer persona.
  • Start organizing customer information and track your interaction with them in various tools.
  • Should be able to independently handle complex sets of queries related to the product.
  • Track and hit key implementation milestones.

Within 6 months


  • You should be able to complete the onboarding process independently.
  • Should be able to add value to the overall process alignment owning some initiatives.
  • Collaborate with other teams like engineering, product, sales and customer support to define priorities and set delivery goals.

Within 12 months


  • Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
  • Deliver and present metrics related to onboarding and show improvements. 
  • Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
  • Lead a team of Onboarding specialists to deliver exceptional customer onboarding experience. Act as a guide for new hires, teaching them best practices.

 

What an ideal candidate looks like?

  • At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
  • Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
  • Ability to understand a software product and its nuances very well.
  • Excellent written and verbal business communication skills.
  • Ready to work in US Shift in future


What are we looking for?

Attitude

Skills

  • Empathy
  • Positive Attitude
  • Organized
  • Process Driven
  • Coachable
  • Patience
  • Metrics Driven

  • Ability to explain in uncomplicated/ simple language
  • Attentive and Listening Skills
  • Training Skills




About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.


We believe in 

  • Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
  • Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
  • Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

  • 3 Billion garments processed through QDC Dry Cleaning Cloud
  • 47 countries
  • 1000+ Paid subscribers
  • 5000+ Users
  • All this could be achieved with a nimble team of 20 from our single office in Noida


Why join QDC?

  • Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
  • Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
  • Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment:
We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
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