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Domain: Telecom
Location: All Metros
Skills: BRM or Amdocs Portal Infranet
Must have: 3-4 yrs of experience in BRM Application
Leading Payment Solution Company
About Company:
The company is a global leader in secure payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation.
- Senior Engineer with a strong background and experience in cloud related technologies and architectures.
- Can design target cloud architectures to transform existing architectures together with the in-house team.
- Can actively hands-on configure and build cloud architectures and guide others.
Key Knowledge
- 3-5+ years of experience in AWS/GCP or Azure technologies
- Is likely certified on one or more of the major cloud platforms
- Strong experience from hands-on work with technologies such as Terraform, K8S, Docker and orchestration of containers.
- Ability to guide and lead internal agile teams on cloud technology
- Background from the financial services industry or similar critical operational experience
Financially empower the next generation. (SZ1)
- Analyze, investigate & resolve bugs and technical issues faced by our merchants, partners and customers.
- Communicate with end customers & merchants on technical issues over phone calls and get on remote sessions to solve their issues on time.
- Identify, scope out, and provide solutions for technical projects that may arise
- Build out technical documentation and knowledge base for users to access
- Be a liaison between our Support and Development teams
- Perform other reasonably related duties as assigned by the immediate supervisor and other members of the management team
Ideal Skills:
- 4+ years of work experience as software engineer
- Knowledge of PHP, SQL and hands on experience in ecommerce platforms like Shopify, WooCommerce, Magento, Salesforce Commerce Cloud, etc
- Knowledge of Javascript, HTML/CSS and ability to troubleshoot with browser’s tools
- Close attention to detail with a high degree of accuracy
- Strong self-starter attitude who doesn’t need direct supervision
- Strong written and verbal communication skills
- Strong desire to spot and resolve potential issues before they occur
Bonus Points:
- Experience providing product insights and resolving technical tickets
- Experience in startups
- Experience in an agile environment
- Coding bootcamp or technical degree is a plus
- Experience in a customer-facing or service role where you had to understand problems and provide solutions
About You
- A+ character. We are team-first here at company.
- A hard-working mentality. It’s early and there is still a lot to build.
- An excellent communicator.
- Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do.
- A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
- Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.
Perks & Benefits:
- Competitive salary
- Group Medical insurance
- Life and long term disability insurance
- Collaborative fun workspace
- The opportunity to join country’s fastest growing start-up alongside a team of motivated and driven individuals
Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)
at Persistent Systems
We have urgent requirement for Collibra Expert in Persistem System Ltd
Job Description:
Expert in Collibra for implementation of Governance workflow, data cataloguing, data lineage, integrations, data assets etc.
Well versed with Message events
Understand Data modelling and have good knowledge in other areas of data governance.
Setting up Collibra on cloud (preferred) and on onprem
Must have understanding on defining data policy and standard
Collibra certified
Strong Knowledge on Databases
Knowledge of Insurance/Claims domain would be good to have
The company are in over 25 countries across six continents
Operates in over 25 countries across six continents and is part of Publicis Media, one of four solution hubs within Publicis Groupe, which is present in over 100 countries and employs nearly 80,000 professionals.
We believe there are better ways for brands to connect with people. And we’re on a mission to guide brands to better connections -- across consumers, channels and partners. These are just some of the services we offer our clients in our quest to deliver ambitious outcomes.
Skills Required:
- Servlet and JSP development
- CSS, JavaScript, HTML
- AJAX, jQuery, EXTJS
- OSGi/FELIX
- Web services creation and consumption
- CMS development experience
- Java Content Repository (JCR)/CRX
- Eclipse IDE
- Maven
- SVN
- Jenkins
- Artifactory
- Apache Sling
- Lucene
- Tomcat/JBoss
- Apache Web Server
- Understanding customer requirements and analyzing cases in alignment with policies
- Working with the policy team to ensure the right risk parameters are captured and assessed
- Understanding industry and regulatory trends and their impact on customers to ensure the right decisions are taken
- Working closely with business functions to onboard the right set of customers.
- Working closely with operations to ensure that documentation and checks are put in place at various stages of the application lifecycle
- Developing industry-best practices and constantly striving to improve the same, basis market practices
What you need to have:
- Bachelor’s Degree with relevant work experience of at least 3 years with CA/ MBA(preferred)
- 3-4 years of experience in handling credit risk assessment for unsecured business loans. Prior experience in the Lending domain, either with a Bank/ NBFC or a lending platform.
- Very good understanding of documentation related to lending pre-disbursement (mandatory)
- Experience in working on the lending business with a Bank, NBFC, or a platform (mandatory)
- Excellent understanding of industry trends and their impact on segments
- Setup basic credit underwriting processes and scale up the vertical
- Ability to assess customers' basic standard programs like Financials, Banking, etc.
- Proficient in MS Excel and the ability to bring out insights from data
A decade old, the firm has grown to great heights, beside partnership with the best universities and organizations across the globe. They are backed by a global publishing house, that is more than 200 years old, whose international operations cover the USA, Europe, Asia, Canada, and Australia - known for published works of more than 450 Nobel Laureates in categories across Economics, Chemistry, Peace, Economics, and Physiology among others.
- Meeting an Alumni when they sign their offer letter and making the first introduction.
- Liaising with HR on any on-boarding queries.
- Managing the Alumni’s induction to company and the client in partnership with HR.
- Making sure the Alumni is legally compliant and aware of company's and any clients main policies and procedures.
- Managing Alumni’s attendance on-site and minimize absence/tardiness
- Making sure every Alumni is met during their first week and first month on site.
- Making sure every Alumni is met every quarter thereafter.
- Attending the performance review for the Alumni’s first 6 months on site.
- Monitoring the Alumni’s performance closely during the 6th, 12th and 18th-month formal automated appraisals.
- Managing and reviewing 6th, 12th and 18th-month appraisals onSalesforce.com.
- Working with HR and client line manager on any learning and development, performance management or employee relations as required.
- Motivating and ensuring Alumni’s achievement of all learning and development milestones
- Attending the conversion meeting with the Alumni when they have completed their two years on site.
- Liaising with any internal client main point of contact for the Alumni they have on site to make sure program running smoothly internally.
- Ensuring 100% compliance onSalesforce.com, keeping all relevant records up to date and notes on all meetings.
- Being responsible for creating strong and empathetic relationships with all alumni graduates.
- Liaising with the HR Associate responsible for Alumni in escalating any employee relations, engagement, training or other related issues.
- Coordinating all training requirements post-deployment including; requests, conversations regarding the correct intervention with both Alumni and line manager and sourcing the correct partnerships
- Actively contributing to new business development and client penetration opportunities, feeding back commercial propositions and driving an increase to the overall number of Alumni graduates.
- Working with your counterparts responsible for Associates to define, develop and expand ideas for monthly social/business events for Alumni Associates and all Associates and organise and plan in partnership with internal stakeholders.
- Working closely with your counterparts and the marketing team, to promote all relevant events to our Alumni Associate population.
- Being responsible for all events being on budget and well attended.
- Assisting with Company-wide events.
- Promoting the company’s brand at University level events.
What you need to have:
- Undergraduate degree in business or another related industry highly desirable.
- Membership of a recognised relevant accredited body is highly desirable.
- Excellent knowledge of HR, Financial products, relationship management
- Communication and inter-personal skills.
- Leadership and team management skills
- Must understand processes related to on-boarding and induction of the Alumni
- Understand facilitation with various senior stakeholders to ensure adequate support and resources are available to all Alumni Associates.
- Have handled responsibility for all alumni events throughout the calendar year and assisting with company events
They provide both wholesale and retail funding. PM1
- Design, build and support technical solutions and systems with highest quality.
- Create software architecture, high level design, low level design documents
- Own systems scalability and resilience
- Define and drive adoption of coding best practices
- Define technical roadmap and vision for technical products.
- Work closely with engineering counterparts, product managers and business stakeholders to achieve company goals.
- Coach, mentor and support software development engineers to grow them in their career aspirations. Internal Use—Confidential
Experience & Skills Required
- Strong understanding for technical concepts – Familiarity with microservices, distributed systems and event driven architecture.
- Ability to build scalable systems while thinking strategically balancing short and long term approaches.
- Wide knowledge of architecture standards and design patterns
- Excellent communication skills, fluent English - Communicates effectively in all situations and creates an environment of open and effective communication.
- Strong knowledge of best engineering practices
- Ability to work under minimal guidance
- 7-10 years of software development experience, of which 5+ years should be on salesforce
Job Requirement – Sr. SQL _PBI Developer
- Minimum 6+ years of expertise in SQL Database Development including SQL queries, data structures, stored procedures, index etc.
- Excellent written and verbal communication
- Advanced knowledge and experience in T-SQL coding: query writing, stored procedures, triggers and user-defined functions.
- Advanced knowledge and experience in development and maintenance of SSIS and SSAS (Tabular and Multidimensional)
- Advanced knowledge and experience in creating dashboards and reports using PowerBI
- Advanced knowledge and experience in DAX
- Experience in creating and publishing reports using SSRS
- Experience in writing MDX queries
- Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems.
- Optimize and manage SQL server databases
- Independently analyse, solve, and correct issues in real time, providing problem resolution end-to-end.
- Refine and automate regular processes, track issues, and document changes
- Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.
- Flexible, team player, “get-it-done” personality
- Ability to organize and plan work independently
- Ability to work in a rapidly changing environment
- Ability to multi-task and context-switch effectively between different activities and teams
Optional Skills (Good to have):
- Microsoft certification in Azure data engineering