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- Experienced in creating microcopy that will drive visitors towards taking the right actions across our website
- Experienced in writing technical documents like product sheets, product manuals, technical guides, tutorials, etc
- Experienced in proofreading and editing content copies
- Experienced in creating content as per our Ideal Customer Profile
- Work with the marketing team for generating fresh content ideas
- Should have basic knowledge of search engine optimization
- Experienced in creating concise, eye-catching, and innovative headlines and a body of technical documents.
- Experience- 5-10years
- Salary -5-15lpa
Location- Gandhinagar/Pune
Roles and Responsibilities
Document technically accurate content for products including User Manuals, Quick
guide
Research and determine the technical documentation needs for the features
Estimate efforts and deliver content on time
Ensure quality of the documentation
Execute day-to-day information engineering activities
Create in-depth user guides, FAQs, technical overviews, and in-product help
documentation
Identify problem areas or structural deficiencies and proactively contribute to their
improvement
Experience creating infographics to more clearly communicate workflow processes
and abstract topics
Build and maintain client aids that go beyond traditional documentation, such as online
video, demos, guided tours, and other other educational techniques
Maintain a library of application documentation, cataloging it for internal and/or
external use
Publish and maintain templates for written documentation produced by others
(technical specifications, RFP responses, ), ensuring a consistent "look and feel."
Proven experience producing technical content for public consumption
Qualification
Bachelors degree in Engineering/core sciences, or Masters in English
Language/Technical Communication
5 to 7 years of experience in technical writing, with at least 3-4 years of experience
product documentation
Immediate joiners will be required
Technical Content Writer Job Profile
We are looking for a Technical Writer to join our team! As a Technical Writer, you will be responsible for producing high-quality and understandable documentation with the goal to improve the success of our products.
Job Role
- Study product samples
- Communicate with product designers and developers to understand product details
- Collaborate with technical staff
- Analyze and manage existing and potential content
- Create and maintain the information architecture
- Make high-quality documentation that meets standards, is appropriate, and is easy to use
- Produce and distribute tutorials to help end-users use a variety of applications
- research and collect usability feedback from customers, designers, and manufacturer
Requirements and Qualifications
- 2+ years of experience as a Technical Writer or similar role
- 2+ years of experience in technical writing of software documentation
- Ability to translate highly technical information into easily understandable information for customers
- Creative skills and usage of photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Excellent written skills in English
- Knowledge of Microsoft Office
- A minimum of a Bachelor's degree
- Professional Writing or Creative Writing is a big plus
- A background in engineering or computer science is a big plus
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
and analyzing complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.
Objectives of this Role
• Develop comprehensive documentation that meets organizational
standards
• Obtain a deep understanding of products and services to translate
complex product information into simple, polished, and engaging
content
• Write user-friendly content that meets the needs of the target audience,
turning insights into language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference
materials, including research, usability tests, and design specifications.
• Evaluate current content and develop innovative approaches for
improvement
Daily and Monthly Responsibilities
• Research, outline, write and edit new and existing content, working
closely with various departments to understand project requirements
• Independently gather information from subject matter experts to
develop, organize, and write procedure manuals, technical
specifications, and process documentation
• Work with development and support leads to identify all documentation
repositories, revise, edit, and determine the best solution for data
compilation and centralized storage.
• Research, create, and maintain information architecture templates that
uphold organizational and legal standards, and allow for easy data
migration
• Develop content in alternative media forms for maximum usability, with
a consistent and cohesive voice across all documentation.
Skills and Qualifications
• Bachelor’s degree in a relevant technical field
• 2-4 years of industry experience as an influential technical writer
• Knowledge about using the tools and applications required for creating
the content effectively
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials
for multiple audiences
• Superior written and verbal communication skills, with a keen eye for
detail.
• Experience working with engineering to improve the user experience:
design, UI, and help refine content and create visuals and diagrams for
technical support content
Preferred Qualifications
• Proven ability to handle multiple projects simultaneously, with an eye
for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience
• Certification through the Society for Technical Communicators
• Experience using XML tools to create documentation
• Develop and maintain customer documentation such as User / Administration / How-To / Quick Start / Installation Guides, etc.
• Create/Review/Edit Release Notes, including Customer Impact Statements prior to dissemination.
• Develops graphics through the use of screen capture tools and graphic editing tools related to applicable projects assigned.
Must to have skills
• Working knowledge of and experience operating in a Linux/Windows environment.
• Familiarity with JIRA or other Defect Tracking tools and Confluence.
• Ability read, write and compile technical documents, include feature descriptions, customer use cases, and release notes using industry best practices.
• Strong written and verbal communication skills.
• Ability to collaborate in remote team environment, actively engage subject matter experts, and follow through on commitments.
• Demonstrated experience in writing clear and concise procedural documentation for a technical audience.
• Experience with agile and comfort with rapid iteration and fast delivery.
• Demonstrated ability to balance multiple project deliverables.
- Manage social media handle and posts: Being into creative field the easiest way to connect with fellow artists, curators, galleries, art events, there are various ways we need to keep communication e.g. Infographics, static posts, illustrations supporting the content, art related articles, explainer videos, animations etc. writing content for all the different types of communication channels and modes.
- Jumbish events: Where there are various communication stationery need to be prepared e.g. posters, flyers, banners, etc.
- Jumbish Service offerings like Sales brochure, Coffee table books, Catalogs, Logo designs, brand stationeries, event merchandise like badges & caps, Book cover illustrations, Artist’s website, etc. Content development for the various service offerings.