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Problem management jobs

4+ Problem management Jobs in India

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JNJ TECHNOLOGIES AND SERVICES
nithin kumar
Posted by nithin kumar
Remote only
2 - 3 yrs
₹3.6L - ₹4.8L / yr
Sales presentations
Negotiation
Effective communication
Convincing
Problem management

We are looking for a result-driven BDM to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the the sales.


Sales Lead Requirements:


• A bachelor's or associate's degree in marketing, sales, or a related


field may be advantageous.


• Experience in sales is necessary.


• Strong sales ability, business acumen, and commercial awareness.


• Excellent communication, interpersonal, and customer service


skills.


• Strong leadership abilities.


• Good time management, strategic planning, and organizational skills.


Position: Team Leader


Shift Timing: 10 AM to 7 PM - Monday to Saturday (Hybrid)


Company: JNJ Technologies & Services


Location: Vijayawada, Hyderabad


Language: English & Hindi


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Gurugram
8 - 12 yrs
₹28L - ₹35L / yr
Incident management
Problem management
Change Management
Software Configuration Management (SCM)
IT infrastructure
+1 more

The Director plays a critical role in guiding strategic technology investments for infrastructure, cloud and information security technologies and operates as part of a dynamic team under the Chief Technology Officer. The Director has responsibility for strategic technology planning and oversees team in Infrastructure Services and Information Security, while also playing an enterprise-wide leadership role.

What you’ll do: 

  • Manage the vision, design and deployment of cloud infrastructure, including compute, storage, and network systems for cloud hosting; 
  • Provide cloud hosting and data service management strategy, process, and procedures across the organization; 
  • Manage the configuration and operation of Network and Edge devices and technology  
  • Lead a consistent, measurable process to operationalize and scale cloud based strategic initiatives and execution; 
  • Develop and mentor a high performing team of global professionals; 
  • Provide strong leadership, guidance, and direction related to cloud hosting service delivery; 
  • Work closely with Data Engineering, Data Factory Operations and technology vendors to ensure SLAs are met and quality meets or exceed expectations; 
  • Continuously improve and drive adherence to security and compliance safeguards, policies, procedures and obligations 
  • Manage all Cloud subscription and consumption activities including yearly contracts and multi-year commitments  
  • Manage Industry Certifications and periodic assessments 
  • Oversee End User productivity technology and support activities 
  • Establish key KPI, SLA’s, metrics and measurements demonstrating area health. Communicates through operational reviews. Measure and track against industry benchmarks and standards; 
  • Identify and implement critical metrics necessary to manage and monitor the performance of overall operations including: capacity, availability, and budget 
  • Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery 
  • Manage budgeting and forecasting, planning, deployment, incident and problem management, change management 
  • Manage Cloud based Innovation - stay abreast of evolving and changing cloud-based service offerings to optimize our infrastructure or become the basis for corporate innovation  

About you: 

  • Bachelor's degree in technology, business or a related field; 
  • Minimum of 10 years of experience operating and managing Infrastructure with at least 4 years of experience in cloud computing (MS Azure) 
  • Strong proficiency in Server, Storage, Networking, Edge, End User technologies 

 

  • Proven track record of success in service delivery leadership and customer satisfaction 
  • Strong understanding of MS Azure and the cloud computing market 
  • Excellent communication, presentation, and interpersonal skills 
  • Ability to analyze data and make data-driven decisions 
  • Ability to work effectively in a fast-paced, dynamic environment 
  • ITIL proficient - ability to drive key functions such as Incident Management Problem Management, Change Management and Configuration Management  
  • Maintain a strong Service Orientation in support of SaaS/PaaS offerings 
  • Ability to interface with Client technical resources for security and infrastructure related purposes 

 

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An  IT services provider based out of the US

An IT services provider based out of the US

Agency job
via Jobdost by Mamatha A
Bengaluru (Bangalore)
6 - 8 yrs
₹15L - ₹20L / yr
SAP
SAP APO
SAP DP
SNP
Project delivery
+7 more

SAP APO Consultant 

Minimum 6+ year of Experience, relevant 5+ years as SAP APO Consultant.
Having an experience in DP andd SNP module
Minimum 2 end to end implementation is Mandatory
• This is for a support project, we are looking for candidates with minimum of 1 Implementation, Rollout, Support, upgrade, enhancements and various areas with implementation
• For users globally to ensure decent project delivery, service delivery, incident management, problem management, and change management.
• Analyse the systems and work directly with users to define system requirements, design and propose solutions, configure the software and train employees.
• Performing day-to-day maintenance on the SAP system, as well as installing new upgrades and testing for bugs, besides system configuration and data migration.
• Optimizing the system for easy use, and training employees in its functions and support all new required business improvements, changes and propose the integrated best-fit design to these new or changed Business Processes without impacting other regions.
• Meeting directly with users to find out their SAP-related needs and incorporate these needs into a cohesive plan

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A Leader in Next-Gen ADM services

A Leader in Next-Gen ADM services

Agency job
via Jobdost by Riya Roy
Pune
7 - 12 yrs
₹7L - ₹24L / yr
ServiceNow
ITSM
PPM
Incident management
Problem management
+6 more
Key aspects of this role:

• Maintain, update, and enhance ITSM environment including Incident, Request,
Problem, Change and Knowledge Management, Service Catalog, Service Portals,
SLAs, Discovery, and Integrations
• Participate in the implementation and configuration of other ServiceNow products
outside of ITSM to increase the adoption of the ServiceNow platform.
• Responsible for performing daily administration, issue resolution, and
troubleshooting of the ServiceNow platform.
Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need:
• Minimum of 2 years of demonstrated experience in ServiceNow development and
configuration.
• Proficient in developing, integrating and maintaining applications using ServiceNow
Platform technology and tools.
• Understanding of and experience working with IT Service Management processes
(Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM
• Understanding of IT and business requirements with ability to develop, test, deploy
improvements, and update Manage and administer lists, filters, forms, platform
interfaces (to other data sources) and the data within tables, import sets and the
CMDB.
• Preferably certified in ServiceNow
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