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3+ years of experience of Workday FINS configuration experience, across 2+ Workday modules and
2+ deployments
Key responsibilities
Lead and support with design/requirements workshops
Confident in configuring workday with the ability to reference Workday Community for
clarity
Excellent problem solver
Ability to create effort estimates based on requirements
Wants to master additional modules of Workday
Support and mentor junior resource based in Portugal/UK
Achieve a high level of utilisation
Be consultative in their customer approach
Summary
Join Dreamcast, a leader in the event tech industry, as our new Client Servicing specialist. Embrace the opportunity to contribute to creating exceptional event experiences by blending client servicing with cutting-edge streaming technology. In this role, you'll be at the heart of ensuring client satisfaction by offering tailored tech solutions for virtual, hybrid, and in-person events. Collaborate closely with our diverse team of developers, designers, and event planners to bring innovative ideas to life, ensuring each event is memorable. Unique to this position is the chance to grow within an environment that values creativity and continuous learning. As part of the Dreamcast family, you will have access to unparalleled growth opportunities in the evolving Event-Tech landscape. This role is perfect for individuals passionate about technology's power to transform events, aiming to deliver first-class service while pushing the boundaries of what's possible in the event industry.
Responsibilities
- You will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism and enthusiasm at every stage of their event-planning process.
- We expect you to conduct thorough onboarding sessions for clients, guiding them through our SaaS products and demonstrating how these solutions can enhance their event experiences.
- You shall coordinate closely with our technical team to troubleshoot any issues that arise during the setup or execution of virtual, in-person, or hybrid events, providing timely and effective solutions.
- You will be responsible for managing client expectations, keeping them informed about project progress, and setting realistic timelines to ensure a seamless experience.
- We expect you to gather client feedback post-event, analyzing it to identify areas for improvement in our services or technology suite, thereby contributing to continuous product enhancement.
- You shall keep abreast of industry trends and developments, sharing insights with both clients and our internal teams to foster innovation within our event tech solutions.
- You will develop tailored proposals that match the specific requirements of each client, incorporating our range of tech solutions to meet and exceed their event objectives.
- We expect you to participate actively in team meetings, offering creative ideas and strategies for enhancing client satisfaction and driving the growth of Dreamcast's event tech suite.
Requirements
- You must possess strong technical skills with the ability to swiftly troubleshoot streaming issues during live events, ensuring a seamless experience for all attendees.
- You should have a deep understanding of various streaming platforms and technologies and be capable of advising on the best solutions tailored to each event's unique needs.
- You are expected to maintain excellent communication with clients, understanding their requirements and providing updates throughout the event planning and execution process.
- You must demonstrate proficiency in using our Event-Tech Suite software, effectively managing and integrating it into client events for an enhanced experience.
- You will be responsible for conducting pre-event testing and rehearsals, guaranteeing that all technical aspects operate flawlessly.
- You ought to collaborate closely with other team members to develop innovative event concepts that leverage our technology to meet and exceed client expectations.
- You are required to provide training and support to clients on how to use our SaaS products effectively, ensuring they maximize the value of our services.
- You should actively stay informed about the latest trends and advancements in event technology, applying this knowledge to continually improve our offerings.
Skills
- Client relationship management
- Streaming technology expertise
- Event planning proficiency
- SaaS product knowledge
- Technical troubleshooting
- Digital content distribution
- Customer service excellence
- Hybrid event coordination
- Project management skills
- Virtual platform navigation
What You’ll Be Doing:
- Subject Matter Expert on implementing APEX code and workflow code end-to-end in Salesforce, identifying dependencies in support of delivery, release, and change management.
- Expert in Salesforce data structures, object structures and partners of extending these things to provide highly customised data storage.
- Partner with all cross-functional teams to determine Salesforce CRM needs.
- Develop customised solutions within the Salesforce platform, including design, implementation, quality control, end-to-end testing plans in multiple environments (dev/test/stage/prod), troubleshooting and bug fixing.
- Own stability of the applications to Engineering standards including, incident management, monitoring, alerting and incident resolution for all aspects of the application.
- Create timelines, set expectations with RevOps and other cross-functional stakeholders.
- Collaborate with Engineering to ensure changes to event implementations and integrations are gracefully handled in the application.
- Maintain the security and data integrity of the application software.
- Research, Diagnose, and Monitor performance bottlenecks.
- Write documentation and provide technical training for cross-functional teams.
- Enjoy working with remote teams and people that have strong opinions
- Excellent verbal and written communication skills
- Excellent leadership and collaboration skills and the ability to lead large projects autonomously.
- Exhibits a high level of initiative and integrity and is empathetic to the needs of individuals across the organisation
- Enjoy working with a diverse group of people who have strong opinions.
- Comfortable not knowing answers, but resourceful and able to resolve issues.
- Strong problem solving and critical thinking skills.
- Strong project management, presentation and public speaking skills.
- Self-starter who’s comfortable with ambiguity, asking questions, and adept at shifting priorities
- Strong customer service skills with proven service mentality
- Strong in documenting business processes and communicating system requirements
Desired Traits, Qualifications, Education and Experience Equivalency
- Be able to make decisions, meet targets and work under pressure.
- Ability to set up, facilitate, and lead service and process improvement sessions with a range of business stakeholders.
- Ability to present to groups of mixed technical understanding.
- Adept at creating visuals to tell a story.
- Ability to build strong trust based relationships.
- Adept at shifting priorities while maintaining a high degree of organisation and control.
- Ability to manage multiple tasks and projects simultaneously.
- Ability to recommend actionable insights from projects and lead projects autonomously.
- Ability to travel to remote sites. (less than 25%).
- Demonstrated ability to work with geographically dispersed teams.
- Ability to learn and understand new ways of doing things.
- Ability to drive standards and best practices for a team or organisation.
- Ability to exercise good judgment within broadly defined practices and policies.
- Ability to lead a team towards high quality decisions when they have differing perspectives and ideas.
- Ability to provide business context for engineers as well as highlight technical challenges for non-engineers.
- Excellent decision-making skills and the ability to work in a collaborative environment, a team player.
Traits of a successful partnership:
- You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture.
- You’re Collaborative – It is expected that you will partner with various departments to ensure organisational needs are met and to develop strategic programs.
- You will serve as an Advocate – In the role, you will solicit and listen to concerns, and take an active role in resolving problems.
Preferred Experience/ Minimum Qualifications
- Graduate in Computer Science or a related field, or Professional Qualification/Salesforce Certification
- 4+ years of Salesforce developer experience
- 4 years experience in application development and/or software engineering.
- 2 years of proven continuous improvement analytical experience from a similar role, including project management and business analysis with an excellent understanding of continuous improvement concepts.
- Advanced knowledge of Salesforce CRM platform
- Proficiency with Salesforce Lightning Design System and Salesforce development lifecycle
- Demonstrated proficiency in SQL, Apex, LWC, Java and VisualForce
- Experience with Salesforce Sales, Service and Marketing clouds
- Experience developing customer-facing interfaces, including reports and dashboards, in Salesforce or other systems.
- Strong systems knowledge with the ability to effectively utilise DevOps tools such as Metadata API, GIT, Visual Studio Code, Jenkins, Jira, Confluence, etc.
- Strong understanding of Product development lifecycles.
- Experience with leading and coordinating cross-functional initiatives, conducting interviews and performing analyses to create business cases for projects.
- Experience performing live training sessions for internal and external stakeholders during system and process implementation.
- Must have strong communication skills and possess the ability to interact effectively with co-workers.
- Must have strong leadership skills.
- Additional Salesforce Certifications e.g. Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I are highly desirable.
- Salesforce DevOps experience is highly desirable.
- Salesforce Developer Certifications will be given preference.
http://www.fictiv.com/" target="_blank">About Fictiv
Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.
This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.
We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
Apply for this Job
What’s in it for you?
Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.
Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.
Impact in this Role
The Business Applications team performs a critical function for Fictiv by managing software that is part of the framework used to conduct day-to-day business. This team writes code to provide customised application configuration and data structures, customise workflows, implement monitoring and alerting, secure and control access, and integrate business software with Fictiv platform. Functional areas supported include: Operations, Finance, Sales, Marketing, Engineering, Product, Architecture, and Customer Support. The Business Applications team partners closely with cross functional stakeholders to ensure that business systems software is properly secured and has managed change control to meet each of their needs.
This team sets the stage for ensuring Fictiv's business is delivering on KPIs and goals. This team provides inputs for Fictiv’s strategic decision making.
The Business Applications team implements business software across Fictiv’s departments.
As the Sr. Salesforce Analyst (Sr. Salesforce Application Developer, Specialist) you will partner with the RevOps team, to focus on changes and improvements to Salesforce functionality in support of business needs. You will work with the RevOps core team supporting Salesforce Sales and must be a strategic partner in determining best practices and efficiency gains as it relates to process improvements.
You will work with the Lead Salesforce Analyst to design and implement solutions that meet the technical requirements and business requires outlined by RevOps. You will also analyse project objectives, create customer workflows, and troubleshoot errors. This role requires extensive experience working with Salesforce CRM platforms, application development skills, and the ability to solve complex software problems.
You will be responsible for understanding requirements, defining design, working with other cross-functional teams to create implementation plans, and providing thought leadership for all solutions to meet and exceed RevOps expectations. You will write APEX code and any supporting code required to implement solutions. You will own the stability, security, data accuracy, uptime and issue resolution in Salesforce. You will provide testing plans, unit testing and documentation for all solutions and develop strong cross-functional relations with Product, Engineering and Infrastructure. You will be accountable for following all Fictiv’s Engineering guidelines.
Role and Responsibilities
1 The primary job of the incumbent is to detail and document all customer impacting processes.
2 He/ She shall also be the domain expert on credit card management system and be the interface for system enhancements as well as testing the functionalities prior to release of those enhancements into production
3 Document all customer impacting processes.
4 Discuss with all stakeholders to lay out the processes for the organisation.
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5 Discussion with stakeholders on business enhancements required on Credit Card management system and automation required on satellite systems/ End User computing systems.
6·Business Analysis for enhancements to the Credit Card Management System/ EUC systems.
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7 Lead the UAT for Credit Card Management systems/ EUC systems.
8 Define and execute test cases for code and product changes pending implementation.
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9 Research transactional data to identify anomalies and facilitate process improvement efforts.
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10 Manage/ Control the overall process depository.
Qualifications and Education Requirements
SKILLS required
· Deep understanding of the Credit Card life cycle.
· Deep understanding of Credit Card Management systems (Cardpac, VisionPlus, Any )
· 2/3 years’ experience in a Credit Card Operations/ Service
· Highly organized with strong communication, problem-solving, documentation, and presentation skills.
· Bachelor’s degree preferred, but relevant years’ experience considered.
· Experience with use case development and testing coordination.
· Knowledge of process analysis and process efficiencies.
· Proficiency in Microsoft Word and Excel.
- Analyse client’s financial status (e.g., income, expenses and liabilities)
- Examine and suggest financial opportunities (e.g., insurance plans, investment strategies)
- Develop sound financial plan and budgets for clients according to their changing needs.
- Help clients implement their plans and carry out transactions.
- Present and sell suitable financial products and services.
- Build strong relationships to retain existing clients.
- Maintain updated knowledge of regulations, practices and financial products.
- Ability to do gap analysis and designing counter action plan (if needed)
- Periodic review with the client on his report as per set plan
- Portfolio rebalancing
Hiring Freshers for Internship for branch office at Lower Parel, Mumbai
- On job training for 3 months
- Monthly stipend of Rs 5000/-
- Best in class training in financial markets :
- Basics of Stock market
- Understanding of stocks trading
- Understanding of stocks investments
- Basics of index options trading
- Basics of stocks options trading
- Basics of index futures trading
- Basics of stocks futures trading
CERTIFICATE OF EXCELLENCE IN EQUITY MARKETS
by sharadmishra.com
Opportunity to join us under permanent employment status of “Client Relationship Manager” with fixed salary of Rs 15000/- per month. TnC Applied
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