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Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

Job descriptions

We are looking for a creative Web developer capable of producing user-friendly responsive web pages for web and mobile interfaces. Candidate should have 3+ years of experience, possess superior UI/UX skills and should be able to translate high level requirements into artifacts and transform them into intuitive and functional user interfaces and web pages.

Key Skills:

HTML5, CSS3, Photoshop, Dreamweaver, jQuery, JavaScript,

UI/UX designer, Responsive Designs, Bootstrap framework

Good to have skill: Angular

•Good knowledge of responsive Web Page Designing using HTML, CSS, JavaScript, Bootstrap & other responsive framework.

•Must be able to come up with creative design, layout and Presentation for all Work

•Understanding of Search Engine Optimization (SEO) soft skills.

•Good to have knowledge on any frontend framework like Angular.

•Hands on Experience on Corel Draw, Page Maker & Adobe photoshop

•Good Skills on MS Office Programs (Word, Excel, Powerpoint)

Responsibilities:

• Conceptual understanding of user interface design and the

   design process

• Strong understanding of mobile platforms

• Create responsive HTML Pages for website

• Optimize website for SEO (HTML, CSS, Loading Time)

• Create HTML e mailers

• Work on Bootstrap or other Mobile Responsive software

• Stay up to date with latest technologies (HTML5)

• Work with .NET & Angular team for Website Development

• Good team player

• Provide individual ideas and concepts to the team

Job Summary:

Design and maintenance of existing web site.

Designing responsive html pages with mobile first approach.

Development of video on various topics.

Daily, weekly, monthly data updation of various product (online as well as offline module).

Preparation of Newsletter (monthly), Product Note, leaflet, brochure, one pager preparation.

E-Mailers designing (as per needs).

Product promotion through e-marketing.

• A strong Portfolio in any of the one categories; a consumer-facing App/SAAS/,  B2B enterprise software.  

• An outstanding portfolio showcasing a foundation in typography, interaction and visual design, and ideation.

• you have technical expertise in wire-framing, interface design, and user flows

• Sound understanding of design components and Their use cases.

• Proficiency with design tools such as Sketch, Invision, XD, Figma, and Overflow. Knowledge of UI Animation will be a plus

• Strong English communication skills in person, on paper, and over video with our international clients and subordinates.

• You are humble: humility, curiosity and eagerness to learn

• You are a great listener: give feedback to others and are open to hearing feedback and learn

None, the less a generous human being and curious individual who is extremely passionate about design

About Team Pumpkin : 

Team Pumpkin provides end-to-end technology and marketing solutions to multiple Global brands. Our services range from software development and feature enhancement of current products to marketing and customer outreach activities. With a strong and diverse team, we provide creative solutions to complex business problems that further enable the organizations we work with to ideate and break through traditional business barriers. 

About this Role :

As a UI/UX Designer you will have the opportunity to build & work on complex products/projects across industries and segments. We at Team Pumpkin want you to grow professionally and thus provide you an environment where you take ownership of the project/products you work on.

Responsibilities

• Working on multiple projects, applications and websites
• Working on cross platform designs to provide optimised design for an application/website
• Understanding client requirements to provide designs/flows as per expectations
• Conducting in-depth research on potential competitive landscape to understand industry specific trends/benchmarks
• Developing wireframes to provide/communicate potential screenflows
• Analysing client feedback and incorporating design changes 
• Designing UI elements such as navigation/interaction elements, CTAs, widgets, buttons, search bars etc.
• Assisting the engineering and development team to translate design to code

Requirements:

• Atleast 6-8 years of experience in developing and managing complex design projects
• Have a strong design principles and have a diverse portfolio to showcase
• Proficiency in any of the design suites such as Figma, Indesign, Photoshop , Invision etc. 
• Ability to understand company/brand guidelines and incorporate the same within design
• Extensive experience in collaborating with multiple teams both inter/intra company
• Experience in providing creative insight to improve existing products
• Basic front end knowledge of HTML/CSS is a plus

JOB SUMMARY

Work on the website, enterprise applications (multichannel), embedded product UI’s

•  Translate high-level design requirements into wireframes and engaging, intuitive, and functional user interfaces
•  Ability to execute visual designs at all stages of the project. From conceptual to finalization and handover
•  Ability to create visual design concepts, style guides, and design documents
•  Conduct expert/heuristic evaluation reviews of the products and services. Providing design recommendations.
•  Collaborate with product management and engineering teams to implement innovative solutions
•  Work closely with the developer team, manage and maintain designs to meet customer needs, validate and ensure delivering world-class experiences
•  Participate in design discussions and collaborative sessions with teams and stakeholders, offering and providing feedback on concepts and ideas to evolve the experience
•  Create mood boards, mind maps and be a part of brainstorming sessions
•  Deliver high fidelity schematics, workflows, interaction storyboards, and design deliverables that guide creative, content, and development efforts
•  Be a productive and additive teammate, actively helping leaders and peers to raise the bar while also capitalizing on ideas from others
•  Knowledge of Mobile, Tablet, and Desktop design constraints and patterns

What are we looking for?

Qualifications and Skills:-

•  A talented UI/UX Designer with a keen eye for details, a storyteller, and a problem solver
•  Excellent understanding of typography, Color, Layout
•  Strong verbal and writing skills, ability to tell a story around an experience or solution
•  Fluency in creating user flows, wireframes, and prototypes preferably on Adobe CS, Sketch, Axure, etc
•  Contributes to building a design-centric work culture

1. Optimize the existing UI/UX experience for the web platform. -Develop and conceptualize a comprehensive UI/UX for the product and its modules.
2. Produce high quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
3. Designing UI elements and tools such as navigation menus, search boxes, tabs, widgets for the end-product user.
4. Work closely with the engineers and the product managers to enhance site usability and create a beautiful and consistent design across modules
5. You will be highly focused on making great digital experiences.

Qualifications:

1. Any Bachelors or Masters preferably in Human Computers Interaction or relevant background (OR) 2+ years of practical knowledge in the field of User Experience and Interaction Design.
2. A design portfolio presenting the design of enterprise applications, intranets and websites for desktops is plus.