11+ Remote desktop Jobs in Pune | Remote desktop Job openings in Pune
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Mumbai, Pune, Bengaluru (Bangalore), Delhi
1 - 6 yrs
₹2.5L - ₹6L / yr
Customer Support
Technical support
Administrative support
Operations support system
Product support
+12 more
True medicines at true prices!
Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range.
Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
What you will be doing:
- Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
- Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
- Create and maintain product-related documentation, internal and external
- Debug user issues and create reproducible test cases for engineers to resolve
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Understand user goals and their desired outcome from using the product.
- Document use cases and feature requests
What we are looking for:
- Previously done customer support role. Preferably technical customer support
- You're data-driven and analytical
- Excellent follow-up skills with great attention to detail
- You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
- You have a highly structured work approach, the ability to manage multiple activities in parallel
- Good communication skills: English / Hindi / Marathi / Bengali
Location:
- Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
- Kasba Industrial Estate - Kolkata
- Naraina Industrial Area Phase 1 - Delhi
Timings:
12.00 PM to 9 PM
Working Structure:
In-Office: Monday - Saturday
Remote: Sunday
1 Weekly off, 2 Monthly offs.
Joining:
Immediately.
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Pune
2 - 8 yrs
₹4L - ₹6L / yr
Time management
Effective communication
Customer Support
Customer Retention
Manage inbound and outbound customer calls in a timely manner.
Ability to understand the customers needs and articulate a solution
Research every issue and provide solutions to them
Ability to explain features and benefits without using scripts
Build strong relationships with customers
Meet qualitative and quantitative targets
Work in brick and mortar call center
Requirement-
Previous experience in a call center customer support, sales and or retention
Previous experience with US market
Strong phone and verbal communication skills
Excellent listener and time management skills
Accent Neutral
Additional Advantage
Understanding of USA Credit Bureau, Credit Report and Credit Score culture
Customer Success Associate
Industry Type-BPO / Call Centre
Functional Area-Customer Success, Service & Operations
Employment Type-Full Time, Permanent
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Pune
0 - 0 yrs
₹1L - ₹3L / yr
Google Docs
MS-Excel
PPT
Communication Skills
Analytical Skills
+1 more
- Exceptional writing and communication skills
- Proficient in G-suite (Sheets, Docs, Slides)
- Will be closely working with Engineering Manager.
- Organize, schedule, and prepare for meetings, including gathering documents and attending to the requirement of meetings.
- Ability to understand organizational workflows and processes.
- Transcribe source material, prepare documents, reports, tables, and charts; distribute as appropriate.
- Maintain confidential and sensitive information.
- Attend meetings and take notes of discussions; prepare the initial draft of minutes and summaries.
- Complete various special projects including creating PowerPoint presentations, financial spreadsheets, special reports, and agenda material.
- Other additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.
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An international MNC specialized into Hardware & Networking
Agency job
via Tridat Technologies Pvt. Ltd. by Shraddha Kamble
Mumbai, Navi Mumbai, Pune
2 - 10 yrs
₹4L - ₹10L / yr
Office 365
Microsoft Windows
MS-Outlook
Troubleshooting
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - Partner Engagement" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune/Bangalore !!!
Position: Technical Support L2
Qualifications: Any graduate/Diploma
Experience: 2+ yrs
Job Description
- Troubleshoot Microsoft Office Products (O365)
- Windows 10 desktop issues
- Windows updates and driver issues
- Basic concepts of networking
- Ping
- DNS
- Web Browser Troubleshooting
- RingCentral Phone Systems
- Excellent Communication Skills
- Excellent Customer Service
- Outlook Troubleshooting.
- Third party application installation and troubleshooting (using reference guide)
Candidate needs to have exposure to interacting with International clients – eg US, UK, Australia, Canada etc, and excellent communication skills.
Shifts –Rotational – US/Night Shifts
(Candidate will be required to work in US/Night shifts, we will not be able to commit on shift timings, since shift timings will be dependent on the preferences of the client)
Location – Position can be based out of Pune, Mumbai or Bangalore – however interviews will happen at Mumbai location.
Notice period – Max 60 days
Interview Mode: Face to Face on 20th August 2022
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Pune
1 - 3 yrs
₹2L - ₹3L / yr
Customer Relationship Management (CRM)
Adaptability
Relationship building
Communication Skills
Client Servicing
+2 more
- Gathering information and documentation from clients
- Helping clients fill out immigration application forms
- Drafting submission letters
- Reviewing all documents to ensure they are accurate and meet government requirements
- Ensuring that deadlines are met
- Tracking the status of each application and keeping clients updated
Read more
Pune
2 - 4 yrs
₹8L - ₹12L / yr
JavaMySQL
Debugging
Root cause analysis
1+ year experience in java/spring application.
Knowledge of Mysql
Strong Debugging and root cause analysis
L2/L3 Support
Knowledge of Mysql
Strong Debugging and root cause analysis
L2/L3 Support
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Remote, Pune
3 - 7 yrs
₹15L - ₹30L / yr
Game development
Unity 3D
2D animation
JIRA
confluence
+4 more
This is a very exciting role where you will be working on games in close collaboration with the UK studio of one of our prestigious MNC gaming clients. You will be integrated directly into their UK team and will be working alongside the other team members from the UK or across the globe on this game. You will be reporting into their team and will be following all their procedures, process, and timeline for developing their games. This will be a great learning and enriching experience for the selected candidate.
Primary Skills
● Exceptional problem solving skills
● Significant coding experience in C#
● Strong knowledge Unity Game Engine
● Good understanding of unity art pipeline specially 2D.
● Good experience in developing multi platform user interfaces.
● Strong Debugging and Optimization skills.
● Experience in integrating REST API
● Strong knowledge of Object Oriented Programming and Design Patterns.
● Strong understanding of Data Structures and algorithms.
● Good written and oral communication skills. Secondary Skills
● Good knowledge of 2D/3D maths, Linear Algebra , Matrices etc.
● Experience in using JIRA and Confluence etc
● Experience in using SVN, GIT etc.
Experienced in mobile development for iOS and Android
Experienced with mobile build systems (xcodebuild, gradle, etc.).
Primary Skills
● Exceptional problem solving skills
● Significant coding experience in C#
● Strong knowledge Unity Game Engine
● Good understanding of unity art pipeline specially 2D.
● Good experience in developing multi platform user interfaces.
● Strong Debugging and Optimization skills.
● Experience in integrating REST API
● Strong knowledge of Object Oriented Programming and Design Patterns.
● Strong understanding of Data Structures and algorithms.
● Good written and oral communication skills. Secondary Skills
● Good knowledge of 2D/3D maths, Linear Algebra , Matrices etc.
● Experience in using JIRA and Confluence etc
● Experience in using SVN, GIT etc.
Experienced in mobile development for iOS and Android
Experienced with mobile build systems (xcodebuild, gradle, etc.).
Read more
Pune
5 - 7 yrs
₹7L - ₹13L / yr
Process improvement
Policy analysis
Advanced analytics
Implementation
Communication Skills
+2 more
About EarlySalary:
EarlySalary is an instant line of credit to young working Indians. EarlySalary is a pioneer in introducing
instant loans & salary advances and has disbursed over Rs.5,000Cr worth of loans on its platform and
currently disbursed nearly 100,000 loans a month and is considered one of the largest Digital
Consumer FinTech Lender in the country. EarlySalary is a series C funded start-up and has raised
multiple rounds of investment from global investors including Eight Roads (Fidelity) Ventures &
Chiratae (IDG) Ventures and is considered one of the fastest-growing FinTech start-ups in India. With
a clear focus to disrupt the finance and banking domain, EarlySalary has built a strong team focused
on build Technology, mobile platform, Risk & AI/ML models to better decisioning and real-time
lending. As a full-stack lender we manage both sides of the business building better technology and
products for powering our lending platform and build ML models for better risk mitigation and giving
real-time decisions to our customers.
Our ML & Risk Analytics Stack & Practice is focused on building a better Risk Score Card & building a
high amount of automation. EarlySalary is considered one of the fastest & most automated lenders
in the Industry
Job Title : Collections Strategy Manager
Experience : 5 - 7 years
Job location : Pune
Core Responsibilities :
• Strong in process development and policy development.
• To simplify and define processes and think over traditional collections practises to evaluate
the right strategy to collect from each account.
• Plugging gaps in the collection process to mitigate loss.
• To manage and understand collection system and optimise the productivity.
• Track payment pattern of customers, do behavioural segmentation, compare past
repayment and identify push strategies to enhance customer experience and optimise
productivity.
• Bring in new age technology , advanced analytics and best practises and keep changing the
way successful collections shops operate.
• To automate and create process that is also cost effective.
• To make use of new digital channels to engage with customer and create a more engaging
experience and scale up connectivity.
• Work closely with collection team on strategy implementation and execution.
Preference and Experience :
• System development & policy development experience from collections background from NBFC or Banking
Academic qualifications :
• Graduate /MBA preferred
EarlySalary is an instant line of credit to young working Indians. EarlySalary is a pioneer in introducing
instant loans & salary advances and has disbursed over Rs.5,000Cr worth of loans on its platform and
currently disbursed nearly 100,000 loans a month and is considered one of the largest Digital
Consumer FinTech Lender in the country. EarlySalary is a series C funded start-up and has raised
multiple rounds of investment from global investors including Eight Roads (Fidelity) Ventures &
Chiratae (IDG) Ventures and is considered one of the fastest-growing FinTech start-ups in India. With
a clear focus to disrupt the finance and banking domain, EarlySalary has built a strong team focused
on build Technology, mobile platform, Risk & AI/ML models to better decisioning and real-time
lending. As a full-stack lender we manage both sides of the business building better technology and
products for powering our lending platform and build ML models for better risk mitigation and giving
real-time decisions to our customers.
Our ML & Risk Analytics Stack & Practice is focused on building a better Risk Score Card & building a
high amount of automation. EarlySalary is considered one of the fastest & most automated lenders
in the Industry
Job Title : Collections Strategy Manager
Experience : 5 - 7 years
Job location : Pune
Core Responsibilities :
• Strong in process development and policy development.
• To simplify and define processes and think over traditional collections practises to evaluate
the right strategy to collect from each account.
• Plugging gaps in the collection process to mitigate loss.
• To manage and understand collection system and optimise the productivity.
• Track payment pattern of customers, do behavioural segmentation, compare past
repayment and identify push strategies to enhance customer experience and optimise
productivity.
• Bring in new age technology , advanced analytics and best practises and keep changing the
way successful collections shops operate.
• To automate and create process that is also cost effective.
• To make use of new digital channels to engage with customer and create a more engaging
experience and scale up connectivity.
• Work closely with collection team on strategy implementation and execution.
Preference and Experience :
• System development & policy development experience from collections background from NBFC or Banking
Academic qualifications :
• Graduate /MBA preferred
Read more
Pune
7 - 13 yrs
₹21L - ₹23L / yr
Java
NodeJS (Node.js)
PythonTechnical support
HTML/CSS +5 more
Role: Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
Team Lead (L3 Technical Support)
Job Description
PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.
To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.
Location: Pune
Education
- Bachelors or Masters of Computer Science or related
Total years of experience - 6 to 13
Required Experience
- Must have experience in leading technical small to medium size teams.
- Full-Stack Software Development experience in both front end and back end technologies.
- Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
- Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
- Experience with continuous integration infrastructure for software development such as Jenkins.
- Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
- Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
- Dynamic, energetic, motivated, positive outlook. Team player with good interpersonal skills
- Strong customer service and support focus with a desire to deliver a high-quality service
- Self-motivated and highly professional with the ability to lead and take ownership and responsibility
- Ability to multitask, work under pressure and to tight deadlines
- A desire to learn and improve skills and knowledge
- Adaptable and flexible to business demands
- Strong organisational and planning skill
Preferred Experince
- Experience in developing software for medical devices (ISO 13485/IEC 62304)
- Experience with any Cloud Platform like AWS, GCP or Azure.
- Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
- Experience using Test Driven Development processes
- Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
- Experience with MongoDB
- Experience with at least one dynamically typed language (Python, Node.js, Groovy).
Responsibilities
- Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
- Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
- Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
- Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
- Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
- Maintain application by regular monitoring, performance tuning and testing activities
- Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
- Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments
- Design, prepare and conduct training relating to Problem & Incident Management
- Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
Read more
Pune
1 - 3 yrs
₹3L - ₹8L / yr
Customer Support
Technical support
Voice processing
Job Summary
Experience - 1 to 3 year
Location - Pune
US Process
Night shift(7pm-4am)
Note-Only for Male Candidates
We are looking for a Customer Support Associate, who can assist clients with product issues and help to maintain a high customer retention level, He/She will be responsible for inbound and outbound calls and chat from customer base and addressing customer issues and concerns.This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting their queries and correcting post-sales problems. To understand the customers need and provide world class service to our customers
Responsibilities and Duties
The individual role that you’ll play in our team:
Deal directly with customers.
Respond promptly to customer inquiries
Handle and resolve customer queries and complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information about the products
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Maintain customer databases
Communicate and coordinate with internal departments
Follow up on customer interactions.
What we want to see in the potential Candidate
Quick learner and versatile.
Must possess strong communication skills in English, both written and verbal
Should be comfortable on calls for solving queries of the customers.
Sound work ethic.
Own advanced computer and mobile skills. Have used at least 3-4 Android versions or an iOS device as personal phone.
Must be able to conduct themselves in a professional and courteous manner.
Should be able to understand customer feedback and analyze to respond accordingly.
Should stick to company process and guideline.
Should be able to follow the TAT ( Turn Around Time).
Should be able to log, summarize and pass on queries.
Strong ownership
Good amount of patience to attend different types of customers.
A logical thinker
An excellent problem solver with strong analytical skills
Friendly attitude
Ability to work in Shifts.
Required Experience, Skills and Qualifications
Key Skills:
1+ years of experience into Customer/Technical Support would be good to have
Technical background would be an added advantage
The ability to manage your time and plan your day effectively
Excellent written and verbal communication skills.
Job Type: Full-time
Read more
Pune
1 - 7 yrs
₹2L - ₹4L / yr
Tech Support
Communication Skills
Telesales
Business Process Outsourcing (BPO)
JOB DESCRIPTION TECHNICAL ASSOCIATE
1. Work with International Clients (US UK AUS).
2. Sales and Delivery of Technical Service and Support for APPLE(iOS, MAC)
3. Troubleshoot and resolve client tech issues related to MAC Deskstop, ipad, iPhones
4. Fixation of Virus & Malware Intrusion Etc.
5. Well known company in delivering outstanding customer by performing accurate and timely technical troubleshooting to resolve issues.
6. Microsoft certified
JOB SPECIFICATION:
1. Fluent English Communication Skills.
2. Undergraduate / Graduate
3. Attention to detail.
OFFERING:
SALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY + ONE MEAL
KEY ACTIVITIES:
1. Provide Technical Support to International Customers through REMOTE.
2. Providing Technical Support related to any of the Product lines like computers, laptops, Operating system (Windows, iOS, Android), browser, email, chat , anti-virus, firewall, router, printer, scanner, computer hardware etc.
Read more
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