11+ Scheme Jobs in India

• Monitoring and analysing accounting data and produce financial reports or statements.
• Establishing and enforcing proper accounting methods, policies and principles.
• Accomplishes, selecting, training, assigning, scheduling, coaching, counselling, and disciplining, employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions.
• Manage and oversee the daily operations of the accounting department including:
• month and end-year process
• accounts payable/receivable
• Vendor Bills processing
• Vendors statement & Bank Entries and Reconciliation, Credit Card entries and Reconciliation
• Payroll processing and payroll entries, Payroll Reconciliation
• Preparation of Customer invoice and mailing AR and Revenue reconciliation
• Sales Tax/GST Calculation and filing
• Hands on experience in financial statement review and client communication
• Accrual, Prepayment Deferred Revenue, Depreciation, and month end adjustment
• Reviewing and preparation of financial statement
• Establish and enforce proper accounting methods, policies, and principles
• Provide recommendations to clients
• Improve systems and procedures and initiate corrective actions
• Meeting deadlines, calling & communicating through email with client

• Qualified Accountant with UK/US/Australian Business Account & Tax Experience, Strong Computer and Spreadsheet Skills. VAT Preparation and Filing, Payroll Experience, Bookkeeping Experience, Team Management Skills, Strong Communication Skills, Detail-Oriented, Strong Organization, Customer-Facing Experience, Customer Service Skills, Time-Management, Familiar With Investment Account Management, Possess Current Knowledge of UK/US/Australian Business Tax Procedures.

• Creating a strategy towards growing customer base and creating plans for retention of existing customers
• Managing and growing client account base with the best interest of client in mind
• Developing new business with existing clients
• Identifying areas of improvement to increase revenue from the client
• Acting as Single Point of Contact
• Being the default point of contact in all customer account management related matters
• Handling client grievances; managing expectations and ensuring issue resolution
• Coordinating with internal team for delivery of client requirements
• Ensuring timely and successful delivery of solutions based on client requirements
• Supporting Sales Team in negotiating contracts and closing deals
• Getting new leads from existing businesses for sales team
• Ensuring timely invoicing and revenue realization

Desired Candidate Profile

• 3 to 5+ years of Account Management experience
• SaaS/ IT preferable
• Strong interpersonal skills
• Very strong business writing and communication skills
• Strong technical understanding    

• Managing large amounts of calls and emails, and social media, if required
• Identifying and assessing customer’s needs to achieve satisfaction
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Building sustainable relationships and trust with customers through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage customers

Desired Candidate Profile

• Strong customer handling skills on phone and email
• Familiarity with CRM systems and practices
• Prior experience with Freshdesk and Magento would be a plus
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication skills ( both written and verbal)
• Ability to multitask, prioritize and manage time effectively
• Empathy and compassion
• Punctuality
• Ability to stretch long hours and work for the bigger vision of the company
• Experience with Microsoft Office and G-suite (google)
• Knowledge of basics of Microsoft Excel for reporting purposes is a MUST
• Comfort with technology and data
• Good hold on English Grammar
• Problem identification and solving attitude
• Ability to listen
• Customer obsession
• High integrity
• Decisiveness    

• Operating as the lead point of contact for any and all matters specific to your accounts (Web, SEO, Content & Email)

• Leading a team of Web, SEO, Content and Email experts
• Collaborating with internal departments to facilitate client need fulfillment.
• Present strategies to clients and ensuring timely execution and delivery
• Analyze the effectiveness of strategies implemented
• Time to time recommend, design and implement new projects to increase their ROI
• Set up a list of KPIs to track for each client
• Prepare and present reports on their progress
• Building and maintaining strong, long-lasting customer relationships
• Collecting and analyzing data to learn more about consumer behavior.
• Maintaining updated knowledge of company products and services and upselling them time to time
• Resolving complaints and preventing additional issues by improving processes.
• Keep abreast with new trends in digital technology
• ​Lastly, manage the P/L of the team and accounts assigned

• Knowledge of digital tools and technology
• Understanding and knowledge of websites, search and email
• Experience in customer service
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player & leader
• Good time-management skills and organized
• Great interpersonal and communication skills