11+ Service delivery management Jobs in Hyderabad | Service delivery management Job openings in Hyderabad

GradRight is an ed-fin-tech startup focused on global higher education. Using data science, technology and strategic partnerships across the industry, we enable students to find the “Right University” at the “Right Cost”. We are on a mission to aid a million students to find their best-fit universities and financial offerings by 2025.

Our flagship product - FundRight is the world’s first student loan bidding platform. In a short span of 10 months, we have facilitated disbursements of more than $ 50 million in loans this year and we are poised to scale up rapidly.

We are launching our second product - SelectRight as an innovative approach to college selection and student recruitment for students and universities, respectively. The product rests on the three pillars of data science, transparency and ethics and hopes to create value for students and universities. 

Brief:

We are pursuing a complex set of problems that involve building for an international audience and for an industry that has largely been service-centric. As a Principal Engineer at GradRight, you’ll bring an unmatched customer-centricity to your work, with a focus on building for the long term and large scale.

You’ll drive the creation of frameworks that enable flexible/scalable customer journeys and tie them with institutional knowledge to help us build the best experiences for students and our partners. You’ll also manage a team of high performers to achieve the planned outcomes.

You’ll own the technology strategy of the engineering organization and be a key decision maker when it comes to processes and execution.

Responsibilities:

1. Drive design discussions and decisions around building scalable and modular architecture
2. Work with product, engineering and business teams to ideate on technology strategy and line up initiatives around the same
3. Build clean, modular and scalable backend services
4. Build clean, modular and scalable frontends
5. Own quality and velocity of releases across the engineering organization
6. Manage and mentor a team of engineers
7. Participate in sprint ceremonies and actively contribute to scaling the engineering organization from a process perspective
8. Stay on top of the software engineering ecosystem, propose and implement new technologies/methodologies as per the business needs
9. Contribute to engineering hiring by conducting interviews
10. Champion infrastructure-as-code mindset and encourage automation
11. Identify problems around engineering processes, propose solutions and drive implementations for the same

Requirements:

1. At least 8 years of experience, building large scale applications
2. Experience working at startups in growth phase with war stories to share
3. Experience with frontend technologies like vue.js or react.js
4. Strong experience with at least one backend framework, preferably express.js
5. Extensive experience in at least one programming language (preferably Javascript, GoLang) and ability to write maintainable, scalable and unit-testable code
6. Experience in CI/CD and cloud infrastructure management
7. Strong understanding of software design principles and patterns
8. Excellent command over data structures and algorithms
9. Passion for solving complex problems
10. Good understanding of various database technologies with strong opinions around their use cases
11. Experience with performance monitoring and scaling backend services
12. Experience with microservices and distributed systems in general
13. Experience with team management
14. Excellent written and verbal communication skills

Good to have:

1. Worked on products that addressed an international audience
2. Worked on products that scaled to millions of users
3. Exposure to emerging/latest technologies like blockchain, bots, AR/VR
4. Exposure to AI/ML

Dynamic technical leader who can lead a cutting-edge product development team that is tasked with building world class business applications. This role reports to the CTO and will be responsible for engineering one of the key products lines of SmartDocs. 

Key Responsibilities: 

• Manage the end-to-end engineering process to ensure the product releases are released successfully as per the published product roadmap  
• Coordinate requirements prioritization and product managers 
• Release products with proper quality  
• Coordinate code reviews and ensure proper development guidelines are adhered to 
• Coordinate QA testing with QA teams 
• Coordinate proper documentation is released 
• Coordinate with DevOps engineers to maintain proper development landscape 
• Nurture and expand the dynamic development team that is nimble and can meet the requirements of the product managers 
  
  

Key experience and required skills: 

• At least 2 years' experience managing successful development teams building modern web applications in the role of “Developer Manager” or Engineering Manager” or higher 
• Experience as a senior Java developer for at least 2 years with full hands-on development experience 
• Excellent understanding of modern web application architectures and architecture patterns 
• Expertise in Agile and agile-type processes 
• Experience being part of SaaS product development is a definite plus 
• Significant experience in management reporting and communication to executive leadership teams 
  
  

Success Factors 

The ideal candidate would have been part of one or more startups that delivered modern web applications, preferably SaaS products in enterprise space. The ideal candidate will be a proper mix of management skills and technical prowess.  

What we offer 

SmartDocs is a modern progressive product company with the mission of delivering awesome Procure to Pay platform to medium and large enterprises to optimize and streamline business processes. We offer: 

• Awesome workplace  
• Cool benefits 
• Cutting tech stack 
• Socially Impactful products 
• Multiple learning opportunities 
  
  

What we expect 

We are looking for a dynamic leader with the following key traits 

• Responsibility 
• Accountability 
• Flexibility 
• Team player 
• Awesome communication skills 

We are looking for a Technical Program Manager with at least 12 years of experience managing the planning, execution, and delivery of complex technical projects or programs. You will ensure that technical projects are completed within agreed-upon timelines, budgets, and quality standards, and shall play a critical role in ensuring the successful delivery of complex technical projects and programs.

No of Positions 1

Skills Required

• 12+ years experience with development background and excellent communication skills
• Should have strong project management and people skills along with technology skills (primarily web based application development, but can be any)
• Program Planning: Define the scope and objectives of the program and develop a detailed project plan, including schedules, budgets, and resource requirements.
• Risk Management: Manage program risks, develops mitigation plans, and communicates risk status to stakeholders.
• Stakeholder Management: Work closely with stakeholders to ensure that program objectives are aligned with business goals and objectives.
• Communication: Communicate program status, risks, and issues to stakeholders and senior management.
• Project Management: Manage the day-to-day \ activities of the project team, ensuring that tasks are completed on time and within budget.
• Quality Assurance: Ensure that the program meets the required quality standards.
• Resource Management: Manage program resources, including staffing, budget, and equipment.
• Change Management: Manage changes to the program scope, schedule, and budget and ensures that stakeholders are informed and aligned with the changes.
• Technical Expertise: You will have the strong technical expertise to understand the technical aspects of the program and provide guidance to the project team.
• Continuous Improvement: Continuously monitor and evaluate program performance and identify opportunities for improvement.
• Collaboration: Collaborate effectively with cross-functional teams, including software engineers, product managers, and other stakeholders. You must be able to build and maintain strong relationships with team members and stakeholders to ensure the project's success.

Roles & Responsibilities:

• Supervise, plan, and manage the stages of product development, approving the product at each stage.
• For maximum efficiency, create detailed project plans at each stage of product development.
• Maintain a steady flow of ideas and solutions during product development initiatives in order to introduce innovation and improve operational efficiency.
• Keep track of key metrics and create reports to communicate development progress to senior management, product managers, and cross-functional stakeholders.
• Work with a variety of teams, such as software architects, software engineers, system engineers, developers, and product teams.
• Determine cross-team dependencies and include them in the program planning process.
• Determine how to solve technical problems by diagnosing them and suggesting potential solutions.
• Ensure that product development and delivery can be completed within the product budget and timeframe.
• Oversee the product deployment process and, if necessary, assist with the integration process.
• Make necessary changes to product development processes based on performance metrics.
• Stay current on the latest developments in our product category and industry.
• Ensure complete compliance with industry standards by documenting all processes and adjusting them as needed.
• Manage project escalations and assist in the formation of project teams as needed.
• Maintain and implement project plans within the organization necessary technical programs to assist product management teams.

Experience: 12+Years

Location: Hyderabad

• 15+ years of Hands-on technical application architecture experience and Application build/ modernization experience

• 15+ years of experience as a technical specialist in Customer-facing roles.

• Ability to travel to client locations as needed (25-50%)

• Extensive experience architecting, designing and programming applications in an AWS Cloud environment

• Experience with designing and building applications using AWS services such as EC2, AWS Elastic Beanstalk, AWS OpsWorks

• Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability

• Hands-on programming skills in any of the following: Python, Java, Node.js, Ruby, .NET or Scala

• Agile software development expert
• Experience with continuous integration tools (e.g. Jenkins)

• Hands-on familiarity with CloudFormation

• Experience with configuration management platforms (e.g. Chef, Puppet, Salt, or Ansible)

• Strong scripting skills (e.g. Powershell, Python, Bash, Ruby, Perl, etc.)

• Strong practical application development experience on Linux and Windows-based systems

• Extra curricula software development passion (e.g. active open source contributor)

We are looking for a bright and exceptional Engineering Lead to join one of our Fortune 500 clients in the Fintech industry for the locations - Bangalore / Gurgaon / Hyderabad based Technology team. The role involves building complex next generation product used by the clients and architecting solutions to support new technical and business initiatives.

Responsibilities:

• Active participation in design, development, delivery, and maintenance of software projects/products.
• Help the team translate the business requirements into R& D tasks.
• Work with product groups to outline project deliverables and help manage the roadmap of the R& D tasks.
• Act as a point of contact for managing and driving production defects & stability improvements to resolution.
• Tailor processes to help manage time-sensitive issues and bring them to appropriate closure.
• Engage and lead a team of highly talented technologists.

Requirements:

• A bachelor's degree in Computer Science with 6-9 years of experience, Fintech domain is a plus.
• Demonstrated contribution to end-to-end delivery of enterprise-grade software.
• Proficiency in Java or equivalent object-oriented languages, coupled with design and SOA.
• Hands-on experience in enterprise application development, coupled with knowledge of frameworks & tools like/equivalent to spring, mybatis, git, gradle
• Experience in at least one shell scripting language, SQL, and data modeling skills.
• Experience in cloud technologies is a plus.
• Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence.
• Attention to detail and quality, and the ability to work well in and across teams.
• Ability to advocate & influence multiple stakeholders.
• Excellent analytical and reasoning skills.
• Ability to learn new domains and deliver output.
• Experience in leading a team of highly skilled engineers.
• Strong communication skills.
• The ideal candidate should have strong problem solving and analytical skills as well as a demonstrated passion for technology.
• Excellent reasoning ability and good interpersonal and communication skills are essential for this role as it involves interaction with business users.