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Service desk Jobs in Bangalore (Bengaluru)

11+ Service desk Jobs in Bangalore (Bengaluru) | Service desk Job openings in Bangalore (Bengaluru)

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Rapyder Cloud Solutions

at Rapyder Cloud Solutions

5 recruiters
Shree Gowri
Posted by Shree Gowri
Bengaluru (Bangalore)
5 - 11 yrs
₹5L - ₹12L / yr
Project Management
Documentation
Process improvement
Project delivery
Zoho
+6 more

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

 

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

 

Responsibilities:

  • Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
  • Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
  • Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
  • Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
  • Traceability: providing the function for managing documentation, project history and organizational knowledge.

 

  • Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

 

Skills

  • Gathering data about project progress and producing reports
  • Developing standards and processes
  • Encouraging (or enforcing where necessary) the use of those standards and processes
  • Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
  • Managing dependencies across multiple projects across delivery team

      

 


Requirements

     

  • MBA in Project/Operations/Systems/MIS or MCA Or equivalent
  • 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
  • Strong Process and Agile Project Methodologies knowledge for managing multiple projects
  • Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
  • Reporting on financial information such as Project Profitability, Claims and Invoicing
  • Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
  • Identify and analyze opportunities and make tactical/strategic recommendations
  • Hands on project management approach that includes a proven track record of project/program execution
  • Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
  • Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
  • Ability to adapt communication style to effectively work with multiple levels within an organization 
  • Experience preparing high visibility, executive level presentation materials 

 

Read more
Brainberg Knowledge Solutions
Pune, Mumbai, Bengaluru (Bangalore)
3 - 6 yrs
₹12L - ₹20L / yr
JIRA
CLICKUP
SaaS
Logical Reasoning
Analytical Skills
+8 more

Role Overview:


Responsible for overseeing the development, launch, and ongoing improvement of the

product by understanding the requirements and analyzing the market.

● Working in the following core work areas:

1. Developing product strategy and roadmap aligning with the vision of the company.

2. Analyze customer needs and current market trends

3. Develop, implement, and maintain production timelines across multiple departments

4. Identify new product ideas and develop strategies for their implementation



Requirements:


● Education: B.Tech/M.Tech in Engineering, or a related field preferred. (Understanding of Data

Analysis and Machine Learning Preferred).

● Experience: 5+ years of experience in product management.

● Solid technical background with understanding and/or hands-on experience in software

development and web technologies.

● Experience in overseeing all elements of the product development lifecycle.

● Working knowledge of product development and management principles along with a strong

understanding of product visualization.

● Knowledge of project management tools such as JIRA, Monday.com, Clickup.

● Knowledge of Data Analytics platforms like Mixpanel, Amplitude, etc.

● Knowledge of Data Analysis and Statistical analysis with strong analytical skills.

● High effectiveness in managing cross-functional teams



Functional/Behavioral Competencies:


● English Speaking and Writing Proficiency

● Ability to Work in Cross-Functional Teams

● Analytical Skills

● Decision Making and Prioritizations Skills

● Presentation Skills

● Planning and Organization

● Attention to Details

● Positive Work Attitude

● Honesty and Sincerity



Key Responsibilities:


Product Strategy and Roadmap: Develop and maintain a product strategy and roadmap that are aligned with the company & overall vision and objectives, and ensure timely delivery and quality execution of the product. This includes identifying market opportunities and customer needs and defining the product & feature set.

Market Research: Conduct thorough market research and customer interviews to understand customer pain points, requirements, and preferences. Use this data to inform product decisions and improvements.

Feature Definition: Collaborate with the development and design teams to define product features, functionality, and user experience. Create detailed product specifications and user stories.

Performance Metrics: Define and track key performance indicators (KPIs) to assess the success and impact of the product.

Prioritization: Prioritize the product backlog based on customer value, business goals, and resource constraints. Ensure the development team is working on the most important and impactful tasks.

Launch and Go-to-Market: Plan and execute product launches, including marketing and sales strategies. Create compelling product messaging and collateral.

User Feedback and Iteration: Continuously gather user feedback post-launch and use it to iterate and improve the product. Monitor key performance indicators and make data-driven decisions.

Competitive Analysis: Stay informed about industry trends and competitors to ensure our products remain competitive and cutting-edge.



What we are offering:


● Exciting opportunities to work on innovative psychometric solutions projects in a dynamic and collaborative environment.

● A supportive team culture that values creativity, diversity, and continuous learning.

● Collaborative and inclusive work environment, where your ideas and contributions are valued and recognized.

● Exposure to cutting-edge technologies and industry best practices within the education and corporate sectors.



Process of Selection:


Telephonic Interview

Behavioural Assessment

Technical Interview

Final Interview



About the job:


● Mode of Work – Offline

● Working Days – Monday to Friday, Saturday and Sunday Off.

(If there is a requirement, Saturday will be a working day)

● Location – Pune



Contact Us:


● Mail Subject Ref: Product Development Team

Read more
Vume Interactive

at Vume Interactive

3 recruiters
Shweta Jaiswal
Posted by Shweta Jaiswal
Bengaluru (Bangalore)
6 - 10 yrs
₹25L - ₹30L / yr
Project Management
skill iconData Analytics
Software Development
The Senior Technical Project Manager (STPM) is responsible for providing technical project planning, management and oversight for key initiatives and implementation projects, ensuring first that these initiatives and projects are closely aligned with VUME's strategic priorities, and second, that these initiatives and projects are completed on-time, within scope and budget and with an extremely high quality of deliverables. The STPM will ensure the optimum mix of cost, schedule, performance, and system supportability throughout the life cycle (design, development, testing and evaluation, production and disposition) of each program and will analyze alternative problem solutions and present a case for the recommended solutions with a detailed analysis of risks and return on investment.
The STPM manages all phases of service delivery including: analysis and design, configuration and build, testing and training, and deployment of solutions and will be accountable for all aspects of project management including all project resources (including partners/subcontractors), project planning, scheduling, risk management, scope management, internal and external communications, status reporting, and resource management (internal and partners).

Responsibilities:
1. Evaluates complex situations using multiple sources of information filters, validates and interpret dynamic material.
2. Manages and appropriately escalates: delivery impediments, risks, issues, and changes associated to the product development initiatives.
3. Ability to lead and motivate cross-functional teams and interact with all levels.
4. Analysis, planning, developing requirements documents, building functional models, developing procedures, developing functional architectures, and other related management and technical duties.
5. Assigns and monitor work of technical personnel, ensuring that project steps are in alignment with business objectives, on-time and within budget.
6. Creates a method of change management including ownership of a documentation, communication plans, process training, etc.
7. Defines project scope, deliverables, roles and responsibilities in collaboration with stakeholders and business partners.
8. Defines, acquires and allocates budget, staff, and other resources necessary to accomplish the goals and/or objectives of the program group/function and monitors performance across resource channels.
9. Designs and implements processes to monitor and control resources, budget, risks and value to Business Objectives.
10. Establishes, plans, and executes major milestone reviews and decision gates to complete the program and project life cycle. Ensures all the required products are produced and reviewed, including the technical leadership of requirements management, design, implementation, system integration, verification, test, quality assurance, delivery, operations, and sustainment of the technical solution.
11. Evaluates technological choices (network/hardware related and technology/code related) by querying providers and understanding enough about implications to make choices for the organization that have an appropriate balance between cost /benefit today and future implications and limitations.
12. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group; developers, product owners, and subject matter experts.
13. Exercises broadly delegated authority for planning, directing, coordinating, administering, and executing many routine and complex projects/programs.
14. Identifies, clarifies and communicates project vision, goals and objectives and how these tie into, support or impedes organizational strategic objectives.
15. Manage scope throughout the project duration. Maintains accurate program estimates, timelines, project plans, status reports.
16. Manages and tracks team velocity, financials, and other KPIs in relation to the plan and published progress reports.
17. Possesses high-level understanding in the areas of web application programming, content management systems, API, database and system design.
18. Provide process improvement recommendations based on best practices and industry standards.
19. Resolves conflicts by demonstrating leadership and appropriate decision-making competencies.
20. Responsible for complex program management tasks and development of standards and processes for scheduling, administration, and accounting.
21. Understands, tracks and articulates issues / risks / action items; work with responsible owners to address the items on a timely basis; update the appropriate stakeholders as needed.

Qualifications:
1. 5-7+ years of Technical Project Manager experience with gradually increasing responsibilities and a demonstrated understanding of Project Management processes, artifacts and tools.
2. A track record as a coach, mentor, and developer of talent.
3. Ability to independently manage the operational aspects of ongoing projects and serves as liaison between project management and project team.
4. An ability to drive to big picture goals and milestones while valuing and maintaining a strong attention to detail.
5. An ability to quickly identify and drive to the optimal solution when presented with a series of constraints.
6. Demonstrated ability in people management, strategic planning, risk management, change management, project management.
7. Excellent judgment, analytical thinking, and problem-solving skills 8. Experience in business process mapping or operational redesign/improvement.
9. Experience working with quality management approaches, techniques, and principles to ensure quality.
10. Full understanding of software development lifecycle best practices 11. Knowledge of both theoretical and practical aspects of project management.
12. Self-motivated individual that possesses excellent time management and organizational skills.
13. Strong cross-functional collaboration skills, relationship building skills and ability to achieve results without direct reporting relationships.
14. Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders.
15. Strong sense of personal responsibility and accountability for delivering high quality work.
Read more
Wolken Software

at Wolken Software

4 recruiters
Seema S
Posted by Seema S
Bengaluru (Bangalore)
2 - 4 yrs
₹4L - ₹10L / yr
Project Management
Asana
JIRA
Agile/Scrum

The project Manager will own the facilitation of Wolken project efforts and be responsible for maintaining strong customer relationships. This role will oversee all project functions including but not limited to kickoff meetings, requirements gathering, design reviews, integration support, solution documentation, after-action reviews, and training. For each project, the Project Manager will indirectly oversee a team of one or more engineers supporting the integration of the client’s data with Wolken software, while maintaining accountability to SoW requirements.


What you'll do:

  • Maintain resourcing requirements and understand resource availability & allocation
  • Manage timesheets related to projects
  • Maintain project budget, timeline, quality, and compliance with Wolken project management standards
  • Develop detailed project plans that indicate key milestones and activities
  • Maintain the scope of a project and identify tasks that are out of scope based on the project statement of work (SoW)
  • Escalate issues that may result in negative financial or customer relationship impact
  • Ensure supporting project documentation is submitted promptly
  • Manage service engagements including interactions with the customer project team, technical analysts, and client stakeholders
  • Host weekly project stakeholder meetings and drive initiatives to meet project goals
  • Manage the delivery of project reporting for stakeholders to include burndown, RAG, and weekly status reports
  • Contribute to the continuous review and build-out of project delivery standards and processes
  • Define and develop metrics to measure key indicators including value, efficiency, and effectiveness
  • Ensure customer expectations are met as identified in the statement of work


You'll be a great fit for this role if you have:

  • 2+ years of experience in delivering customer-facing projects
  • 2+ years of experience with task tracking or project management tools such as Asana or Jira
  • Excellent communication, presentation, analytical, budgeting, interpersonal, and organization skills required
  • Strong desire to learn and contribute
  • High attention to detail and accuracy
  • Experience managing a project through the full life cycle
  • A proven ability to manage multiple projects across multiple clients and stakeholders
Read more
Opportunity to work on Product Development

Opportunity to work on Product Development

Agency job
Bengaluru (Bangalore)
6 - 12 yrs
₹2L - ₹15L / yr
Agile/Scrum
Systems Development Life Cycle (SDLC)
JIRA Agile
Project Management
PMP
+12 more

The Technical Project Manager is responsible for managing projects to make sure the proposed plan adheres to the timeline, budget, and scope. Their duties include planning projects in detail, setting schedules for all stakeholders, and executing each step of the project for our proprietary product, with some of the World’s biggest brands across the BFSI domain. The role is cross-functional and requires the individual to own and push through projects that touch upon business, operations, technology, marketing, and client experience. 


• 5-7 years of experience in technical project management.

• Professional Project Management Certification from accredited intuition is mandatory.

• Proven experience overseeing all elements of the project/product lifecycle.

• Working knowledge of Agile and Waterfall methodologies.

• Prior experience in Fintech, Blockchain, and/or BFSI domain will be an added advantage.

• Demonstrated understanding of Project Management processes, strategies, and methods.

• Strong sense of personal accountability regarding decision-making and supervising department team.

• Collaborate with cross-functional teams and stakeholders to define project requirements and scope.

Read more
Acceldata

at Acceldata

5 recruiters
Richa  Kukar
Posted by Richa Kukar
Bengaluru (Bangalore)
8 - 15 yrs
₹20L - ₹55L / yr
Program Management
Agile/Scrum
JIRA
Project Management
Systems Development Life Cycle (SDLC)
+3 more

Program / Senior Program Manager

Job Description

Responsibilities

  • Define and develop roadmaps to deliver strategic goals
  • Regularly review the annual and quarterly roadmaps and refine the scope and priorities
  • Drive progress reviews with senior management and leadership
  • Identify risks and develop mitigation plans
  • Report plans, progress, risks regularly at different levels
  • Develop release management plans, processes and drive the adoption
  • Develop release calendars and release management plans to achieve the same
  • Drive sprint planning, standup meetings and ensure the work being done follows the plans
  • Lead the customer engagements, set up processes, tools to manage the engagements
  • Lead progress reviews, discussions around new requirements and issues with customers and internal teams to ensure customer success
  • Articulate customers requirements to the cross functional teams, plan to deliver them
  • Organize and manage all phases of the programs to ensure on-time completion

Knowledge and Skills

  • Thorough understanding of Software Development Lifecycle (SDLC)
  • Experience in managing complex cross-functional large scale enterprise projects. 
  • Good understanding of tools used for development, QE and Dev Ops
  • Experience in setting up, configuring and driving usage of project management tools
  • Experience in managing releases in both Cloud and On-Premise environments
  • Demonstrated ability to partner with different functions across the organization
  • Experience setting up templates and processes that are repeatable
  • Passion for using data to drive reviews and decision making
  • Ability to write crisp and robust stories to communicate complex issues, requirements

Education

  • Bachelor’s degree in computer science from a reputed college
  • PMP Certification is a plus
  • ITIL Certification is a plus

Experience

  • At least 2-3 years in a software development role
  • At least 1-2 years in a technical lead role independently managing sub-projects / development of components
  • At least 5-7 years in managing software development projects using agile methodologies
  • At least 3-4 years (running in parallel to the above) managing releases to the cloud and / or on-prem environments

Total minimum experience for program manager: 12 years.

Total minimum experience for Sr. Program manager: 14 years.

Read more
SaaS Product Company

SaaS Product Company

Agency job
via IKIGAI ENABLERS by Ashwani Behl
Bengaluru (Bangalore)
8 - 15 yrs
₹18L - ₹27L / yr
Agile/Scrum
Project Management
Project Manager
SAFE
Software Development
+4 more

Job Description

 

Looking for a results-driven Agile Engineering Project Manager to join our team of innate problem solvers. As an engineering expert with an agile mindset, you plan, solve the unexpected, and always innovating new ways to exceed expectation. This role requires individual who is able to empower and motivate the teams in order to bring about successful change.

This role is an excellent opportunity for someone who would like to join an international global organization with a ‘start-up’ mentality. We highly value Openness, Collaboration, Learning Mindset, and partnering with our customers to drive Positive Outcome.

 

  • MUST - SAFe Agile Certification and experience delivering in a SAFe environment
  • Good knowledge in SaaS product and evolving trends
  • Strong - hands on- project management experience from inception to closure phases
  • Technical business analysis experience in consulting and digital transformation solution
  • Hands-on technical expertise
  • Appetite to learn fast in a changing environment

Job Requirements

 

Skills / Competencies

 

  • 3+ years of Agile product/project management experience in delivering digital or technology-based solutions
  • 5+ years of experience developing applications using Java, Spring Boot, REST Micro Services and Cloud Technologies
  • 2 or more engagements as a lead (scrum master, product owner, Kanban lead, etc.) on delivery or consulting projects / product based on Scrum/ Kanban framework
  • Work with product managers in developing a strategy and road map to provide compelling capabilities for smarten Spaces community that helps them succeed in their business goals
  • Partner with Agile leadership, other delivery leads, Product Owner and other internal / external stakeholders to drive effective adoption of best practices, deployment of processes, methodologies and tools, execution of ceremonies and to drive continuous improvement on delivery engagements
  • Work closely with senior engineers to develop the best technical design and approach for new product development.
  • Instil best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
  • Software Development experience; experience in building and leading strong engineering teams
  • Solid software development background including design patterns, data structures, test driven development
  • A product mindset for owning the set-up of the end to end delivery process and tools
  • Leading multiple projects with revenue, quality and timeline accountability
  • Proven in delivering enterprise programs and comfortable working with a remote regional team
  • Highly proficient in scope (requirements)/ backlog management, quality management and risks and issues management
  • Experience of delivering one or more fixed time, fixed price or SLA based managed services engagements
  • Should have experience of leading all Agile ceremonies
  • Proficient in delivery and quality metrics, burn down charts, progress and status reporting
  • Ability to challenge scope / requirements and review non-technical deliverables such as user documentation, estimates, etc
  • Knowledge of 2 or more effort and cost estimation methodologies/ frameworks
  • Ability to align the team on the organizational and (or) product vision and lead them to realise stated business outcomes.

Softskills

 

  • Desire to work in fast paced environment along with project and time management skills
  • Good attitude toward work and Strong problem solving
  • Excellent verbal and written communication skills
  • Ability to work independently or with a group
  • Should have a clear thinking process
  • Should be able to manage a team
  • Should have a learning agility

 

Qualification

 

  • 5 to 8 years of hands-on technical experience using Java, Spring Boot, REST Micro Services
  • 3 to 5 years of Agile product/project management experience
  • BE / B Tech or equivalent from any recognized university
  • SAFe Agilist or SAFe PO/PM Certification
Read more
B2B Foodtech Startup

B2B Foodtech Startup

Agency job
via Unnati by Astha Bharadwaj
Bengaluru (Bangalore)
7 - 9 yrs
₹10L - ₹15L / yr
Project Management
FMCG
Join a leading FMCG research company, and give your career a great step forward. Read on to know more.
 
Our client is an R&D solutions company, specializing in food and nutrition helping brands create commercially viable food products. The entire gamut of solutions they offer includes everything from designing and developing an innovative product line, understanding its concept and ingredients, defining the regulatory and nutritional aspects, developing innovative and robust packaging, to eventually using technology to improve shelf-life while maintaining the quality of the food products.
 
The company is founded by an experienced Food Consultant with 20+ years of experience and is backed by a team with members who hold decades of experience across functions like manufacturing, nutrition, logistics, and food technology. With an enviable and diverse client base consisting of brands like Unilever and Britannia and fast-growing startups like Licious and Tasty Tales, the company surely has amarket presence that cannot be ignored.
 
As a Project Manager, you will be responsible for leading NPD projects on end-to-end R&D and product development for developing food products in the area of Herbals/Naturals, Functional Foods, and Neutraceuticals.

What you will do:

  • Handling product and process development, nutrition profiling, claims development, shelf life testing, manufacturing scale up
  • Managing projects - working with team on product, process, packaging development, regulatory, nutrition, manufacturing scaling up
  • Being the point of contact for client - weekly project tracking, working with the client and other stakeholders to ensure on time in full delivery of the project

 

Desired Candidate Profile

What you need to have:

  • Masters degree in Food Science/ Technology
  • 7-8 years of experience in the development of food products in the area of herbals (Ayurveda), Neutraceuticals
  • Very good technical skills and understanding
  • Good project management skills
  • Good communication and leadership skills    

 

Read more
FirstPrinciples

at FirstPrinciples

5 recruiters
FirstPrinciples Hiring
Posted by FirstPrinciples Hiring
Remote, Bengaluru (Bangalore)
7 - 10 yrs
Best in industry
Product Management
Product Manager
Product owner
Scrum product owner
Product Strategy
+5 more

Senior Product Owner (Digital Transformation)

 

Executive Summary
Are you looking to level up? The Senior Product Owner (Digital Transformation) role at FirstPrinciples and the partner that you will be staffed with is a multi-million dollar digital transformation initiatives on web and mobile with one of the largest large Luxury Home Builders in the United States.

About FirstPrinciples & The Role

FirstPrinciples is a Tech Holding company with a Venture Studio as part of its holdings. One part of the Venture Studio business at FirstPrinciples is about working with large enterprises on long-term digital transformation initiatives within their organization. The position that we are currently hiring for involves a multi-million dollar digital transformation initiatives for one of the largest Luxury Home Builders in the United States. Our scope involves working as expert consultants to advice and execute on upgrading the IT & Tech different internal and stakeholder facing systems within their organization. We are working on both web and mobile platforms. 

 

Who is This For

This is for an experienced Product Owner/Manager who is looking to take their career to the next stage by working on a large scale initiative that will challenge and extend their current capacities.

At FirstPrinciples, we truly act as a Tech Strategic Consultant along with having the operational capacity to implement the suggested recommendations. This role is for someone who is able to provide recommendations to the client while having the ownership of the end deliverables. While we have technical leaders also staffed within this partnership, we are looking for someone who can talk the talk with senior engineers and tech architects and understand their recommendations and its implications. 

 

Requirements

  • One of the following certifications (PRINCE2, CSP, CAPM, CBAP (BABOK), Agile, CSP, CSPO, PMPO)
  • Experience in independently managing, End-to-End Business Analysis, Product Analysis, Project Management for complex IT Projects and Products / Apps
  • Working with Client to understand provide Consulting or Business Solutions, Problem Solving Approach and Skills, Strong Analytical Skills, should be able to read between the lines
  • Managing scope via release management and planning and creating User-Stories, Running Sprints Cycle and Experience working with a team of 15-20 resources
  • Requirements Gathering, Requirements Analysis, Requirements Management, Requirements Elicitation, Requirements Matrix (RTMs)
  • Experience in Developing Low-Level and High-Level Prototyping using Wireframes tools (using any of the latest wireframing tools, such as JustInMind, Adobe XD, MockFlow, etc)
  • Ownership of the Product Backlog & Deliverables and developing the User Stories & Release Planning
  • Experience in Writing and Maintaining Business Requirement Documents (BRD) or PRDs and Functional Specification Document (FSD), Software Requirements Specification (SRS)
  • Should have experience in creating Project Budgeting, Creating Efforts Estimations (EE), Presentation Decks, and Clean Documentation 
  • Experience in Writing Test Cases and Managing UAT and Deployment 
  • Analysis: GAP, Fish-bone Analysis, RCA (Root Cause Analysis), MoSCOW
  • Experience in Consulting clients on Problem Statements V/s Solution Building based on AS-IS and TO-BE
  • Experience converting Business Cases to Technology case and Building Products from scratch thus Translating Business Requirements into Software Requirement Specifications
  • Interacting with the Technical team to ensure Delivery and Implementation of the Software Solution/Projects
  • Client Relationship Management, Excellent at English Speaking, and Written Communication
  • Understanding of Change Management, Risk Management and Project Management

Management Skills

  1. Excellent Written and Oral Communication Skills and Etiquettes
  2. Excellent Presentation Skills 
  3. Experience in working with Onshore and Offshore Teams and Experience handling Cross-Functional Projects, Resources and Clients
  4. Experience dealing with Pressure and Meeting strict Project Deadlines
  5. Leadership and Motivational Skills to ensure the Work is being done by the Resources on time and within the specified budget
  6. Conflict and Resolution Management
  7. Prior experience in operations management - good to have 
  8. Experience working with US Clients

TechStack & Platform

  1. MEAN Stack (Web)
  2. Native iOS & Android (Mobile)
  3. AWS


Read more
Rapyder Cloud Solutions

at Rapyder Cloud Solutions

5 recruiters
Shree Gowri
Posted by Shree Gowri
Bengaluru (Bangalore)
5 - 11 yrs
₹5L - ₹12L / yr
Agile/Scrum
JIRA Agile
JIRA
Zoho
Process management
+6 more

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

 

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

 

Responsibilities:

  • Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
  • Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
  • Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
  • Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
  • Traceability: providing the function for managing documentation, project history and organizational knowledge.

 

  • Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

 

Skills

  • Gathering data about project progress and producing reports
  • Developing standards and processes
  • Encouraging (or enforcing where necessary) the use of those standards and processes
  • Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
  • Managing dependencies across multiple projects across delivery team

      

 


Requirements

     

  • MBA in Project/Operations/Systems/MIS or MCA Or equivalent
  • 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
  • Strong Process and Agile Project Methodologies knowledge for managing multiple projects
  • Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
  • Reporting on financial information such as Project Profitability, Claims and Invoicing
  • Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
  • Identify and analyze opportunities and make tactical/strategic recommendations
  • Hands on project management approach that includes a proven track record of project/program execution
  • Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
  • Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
  • Ability to adapt communication style to effectively work with multiple levels within an organization 
  • Experience preparing high visibility, executive level presentation materials 

 

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Saggezza

at Saggezza

1 video
5 recruiters
Santosh Prajapati
Posted by Santosh Prajapati
Bengaluru (Bangalore)
10 - 14 yrs
₹10L - ₹20L / yr
PMP
Project Management
skill icon.NET
MVC Framework
ASP.NET MVC
+3 more
Technical Project Manager :- We are looking for a Project Manager to be responsible for handling our company's multiple ongoing projects. - You will be working closely with your team members & customers resources/teams to ensure that all project deadlines, requirements, and schedules are on track. - Responsibilities include submitting project deliverables, preparing status reports, and establishing effective project communication plans as well as the proper execution of said plans.Project Manager Responsibilities :- Delivering the project as per the SOW and raising a change request for any deviations.- Coordinating with cross discipline team members and customers resources to make sure that all parties are on track with project requirements, deadlines, and schedules.- Identification of project risks and developing mitigation strategies.- Creation and maintaining of RACI matrix.- Understanding the dependencies and scheduling tasks appropriately based on estimates.- Identification of resource needs for the project and customer's teams contribution/needs.- Conducting meetings effectively. Sending out meeting minutes for all project level meeting and following up on completion of meetings objectives.- Meeting with project team members to identify and resolve barriers/roadblocks.- Submitting project deliverables and ensuring that they adhere to quality standards.- Preparing status reports by gathering, analyzing and summarizing relevant information.- Establishing effective project communication plans and ensuring their execution.- Obtaining customer sign-off of project deliverables. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.- Coordinating the development of user manuals, training materials and other documents as needed to enable successful implementation and turnover of the process or system to the clients.- Removes barriers and maintains communications of updates, issues, risks, and changes to the project team throughout project lifecycle- Escalates issues to business, operational, and executive leaders as appropriate- Conducting post project evaluation and identifying successful and unsuccessful project elements.Project Manager Requirements :- A bachelor's degree or master degree in a related field.- Excellent oral and written communication skills.- Strong understanding of formal project management methodologies & IT Project Management experience.- Ability to lead project teams of various sizes, spread across worldwide, working with resources remotely and see the projects through to completion.- Understanding of one of the big three cloud (AWS, Azure or Google Cloud Platform) platforms, project implementations in cloud and cloud infrastructure.- Project Management Professional (PMP) certification & Big Data project management experience is a plus.
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