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Graduation is a must
Candidate should be fluent in speaking English and Hindi
Good communication skills
male or female candidates can apply
immediate joiners only
Job Description
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
We are looking "Associate" for Reputed Client @ Chennai Permanent Role.
Experience: 0 - 2 Yrs
Responsibilities:
• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.
• Provide friendly and efficient service via chat or voice support to our customers regarding
- Order Status Queries
- Promotional Assistance
- Product Information
- Site & App Navigation & Troubleshooting
- Problem with Orders Received Queries
• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.
• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.
• Consistently achieve metric goals proactively and independently with minimal direction and support.
• Stay up to date with and follow on-going process, product, and policy changes.
• Ensure the privacy and security of Client and Sutherland information
• Build a culture of open and honest communication by offering and being open to receiving feedback.
• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.
Requirements:
• Excellent command of the English Language and communication skills
• Ability to type 35-40 words per minute
• Competently multi-task in a fast-paced environment
• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.
• Ability to actively listen, understand and summarize with clarity and simplicity.
• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.
• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.
• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.
• Genuinely care about people and are eager and ready to help under any circumstances.
• Can communicate with clarity, style, compassion, and purpose.
• Technical aptitude and the ability to pick up new technology quickly.
Responsibilities:
● Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.
● Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.
● Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.
● Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.
● Collaborating with other departments to address customer needs and continuously improve the overall customer experience.
● Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.
● Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.
● Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.
● Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.
Glint is India’s first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India’s top unicorns. We’ve created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.
In the upcoming months, we have planned to launch our business in multiple cities in India. And also, are working closely with India’s top unicorns and building our other verticals.The upcoming months will be full of growth and finding the best potentials to grow faster with us.
At Glint, we believe in working in a collaborative environment. We practice flat hierarchy with more transparency and good flow of information.
We are currently looking for a Customer Experience Associate, Chennai.
Who are you at Glint ?
At Glint, you will be the customer champion who helps us to build better relationships with our customers and also play a vital role in building customer experience.
What will you do at Glint?
Customer Experience Associate will be the first point of contact to the customer of Glint. The customer experience associate should handle the customer relationship management and helps in retaining the customers in the customer through proper communication and resolution.
- Handling customer queries through inbound/outbound chat and phone calls.
- Exploration and fact finding - Converting business problems into metric driven statements, identifying underlying hypotheses and determining/creating metrics that will accurately represent the problem as well as the solutions.
- Benchmarking, Insights and recommendations - Consistently keeping an eye on the business metrics and variations in them to:
- Help stakeholders understand changes in the voice of customers/partners.
- Provide RCAs on hits and misses in business performances.
- Collaboratively work with the operation team.
What we’re looking for:
- Consistent performer who handles stressful situations and deadline pressures.
- Experience of 1 - 3 years of experience in customer support.
- Also, freshers with good communication and wanted to work in startup
- Candidates who have handled the non voice process will be preferred.
- Ability to work in a collaborative environment.
- Empathy with a knack for understanding what a customer really needs and why they need it
- Bachelor's degree in any discipline.
Skills we are looking for:
- Strong customer engagement skills
- Strong communication skills
- Very strong relationship skills
- Good problem solving and analytical skills
- Demonstrated ability to develop creative solutions
Glint is a technically driven hyper local auto care service company that ensures doorstep car maintenance to the customer through monthly based subscription. At present, Glint has served around 1.5+ Lakhs orders with 1000+ monthly subscriptions.
At Glint, we believe in working in a collaborative environment. We practice flat hierarchy with more transparency and good flow of information.
After a successful operation in Chennai, we are launching next in Coimbatore.
We are currently looking for a Customer Success Executive, Coimbatore.
What will you do at Glint?
Customer Success Executive are the main interface for the clients with Glint You will work closely with the client to build relationships with all relevant stakeholders as a trusted partner. You must have a strong understanding of our Customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customers’ strategic business goals. You will be responsible to drive value at every juncture of the client's journey- from on-boarding to expansion to renewal to prevention of churn.
- Work closely with the customer to ensure effective and efficient on boarding and drive greater usage/adoption over time
- Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality of our service offering.
- Effective, timely and accurate client communications, establishing and reviewing key performance indicators, and active positive engagement
- Developing efficient and effective management plans for clients renewals and up-sells of services.
- Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients
- Support the resolution of delivery, implementation or technical issues Perform other duties as assigned
- Monitor clients usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn
What we’re looking for:
- Consistent performer who handles stressful situations and deadline pressures.
- Experience of 1-2 years of experience in B2C services, Customer Success, Account Management, Business Development, or another client-facing role
- Ability to multitask and experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
- Empathy with a knack for understanding what a customer really needs and why they need it
- Bachelor's degree in any business-related course is an added advantage.
Website: https://goglint.in/
at Zealous Services
We have immediate requirements for Fresher in BPO Semi Voice Process @ Chennai
Interview Scheduled:
- Walk-in: Monday to Friday (10 AM to 4 PM)
Contact Details:
- Reference Name: PRAVALIKA- HR
Job Description:
- Process : International Semi Voice Process
- Designation: Customer Support Executive
- Qualification : Any graduation (Arts & Science, Engineering) / Diploma / ITI / 12th / Distance Education / Dropout ( 2017- 2021 passed outs only)
- Shift Timings: Night Shift (7.30PM - 5.30AM)
- Salary: 8,500 + Incentives Upto 3000(based on your performance) +Food & Refreshment
- Age limit : 18 - 26 Yrs.
- Work Location: Nungambakkam, Chennai.
Greetings from zealous services!!
We have Immediate requirements for Fresher in BPO Semi Voice Process @ Chennai
Interview Scheduled:
- Walk-in: Monday to Friday (10 AM to 4 PM)
Contact Details:
Reference Name: PRAVALIKA (HR)
Job Description:
- Designation: Customer Support Executive
- Process: International US Non-Voice Process (Semi Voice)
- Shift Timings: Night Shift (7.30 Pm To 5.30 Am)
- Salary : 8500 + Incentives upto 3000 (based on your performance) + Food & Refreshment
- Working Days: 5 Days working (Sat,Sun Fixed off)
- Qualification: Any Graduates (Arts & Science, Engineering) / Diploma / ITI / Distance / Drop out (2017 to 2021 passed out only). Up to 3 backlogs can apply.
- Age: Between 18 to 26 years
- Work Location: Nungambakkam, Chennai.
- Requirement: Immediate
Do mention "PRAVALIKA(HR)" on the right top of your resume as your reference.
Note: Interested candidates can "Walk-in" directly to our office premises with your updated resume and copy of aadhar card.
Documents Mandatory:
- Carry Updated resume and aadhar xerox.
- All your original educational documents for verification purposes.
Venue Details:
Zealous Services
No.17/7, 'B' Block Ground Floor NRCS Towers,
Kodambakkam High Road, Nungambakkam.
Chennai - 600034
Landmark: Near Hotel Palm Grove, Opp to Domino's.
### Refer to your Friends too!!! Spot Offer!!! Grab the opportunity Don't miss it !!! ####
at Teamlease Services Limited
- Perform data entry and research in various systems and tracking tools.
- Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems.
- Assess and resolve non-standard and standard issues or problems.
- Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
- Ability to work effectively in a team environment Pleasant, professional, and courteous personality skill
- Excellent verbal and written communication skills
- Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Perform problem cause analysis
- Resolve customer queries and achieve customer delight.
- Ability to Identify Opportunity and Implement Process Improvements
at Zealous Services
Greetings from Zealous Services !
Get Spot Offer for Freshers in BPO US Non Voice Process
Job Location : Chennai, Tamilnadu
Age Limit : 18-26 Years
Reference Person: Malar HR
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Carry an Aadhar Xerox with you
Interview Time : Monday to Friday (10Am - 4Pm)
Interested Candidates can Walk in to the office premises directly.
Qualifications
Qualification - Eligibility Criteria : # Any Graduate/Diploma
Desired Experience : 0-1 Year
1.The nature of the job is explaining the customer about the product.
2. If you found customer intrested on product you have to transfer the call to t he seniors.
3. Outbound Calling for data collection.
4.Who are interested in Voice Process are preferable .Salary is negotiable for excellent
candidates.
5. Only Night shifts.