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Software implementation jobs

6+ Software implementation Jobs in India

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MTAP Technologies
Trisha Karmakar
Posted by Trisha Karmakar
Mumbai
4 - 7 yrs
₹5L - ₹10L / yr
Software implementation
Customer Service
Customer Relationship Management (CRM)
Customer Success
Field operations
+4 more

Roles & Responsibilities: 

  • Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners 
  • Act as single point contact for all client queries. 
  • Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. 
  • Managing the entire show of Account Management and supporting clients.
  • Owning the long term as well as the short-term growth strategy of the account(s).
  • Participate in internal planning activities to develop schedules and align resources for projects and support activities. 
  • Showcasing a consulting mindset by acting as a solution provider rather than an order taker. 
  • Find opportunities to bring in automation/orchestration in order to enhance client service experience. 
  • Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. 
  • Understand client needs and address within defined TAT 


Knowledge & Experience: 

  • Bachelor's degree and demonstrated prior Account/Service Management experience.
  • Information Technology experience 
  • Strong written and oral communication skills. 
  • Strong Microsoft Office skills (Excel, PowerPoint ) 
  • Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment 
  • Understand technical risks and supportability parameters 
  • Strong decision-making skills. 
  • The ability to analyse, think innovatively, adapt and drive new best practices.
  • The ability to farm the account through relationship management.


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Kapture CX

at Kapture CX

1 video
Mamta Minz
Posted by Mamta Minz
Bengaluru (Bangalore)
5 - 15 yrs
₹7L - ₹20L / yr
Project Management
Software implementation
Project delivery
Workflow
SDLC
+7 more

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

 

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

  • 5+ years of experience in an IT services / Software product company with B2B SAAS implementation
  • Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
  • Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
  • In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
  • Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
  • Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
  • Analytical and problem-solving skills to identify and address project risks and issues proactively.
  • Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

  1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
  2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
  3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
  4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
  5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
  6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
  7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
  8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
  9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
  10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

 

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Replicon

at Replicon

4 recruiters
Priyanka Meershama
Posted by Priyanka Meershama
Remote only
7 - 15 yrs
₹10L - ₹25L / yr
Implementation
Software implementation
Implementation management

Position Name: Implementation Consultant

Work Shifts: 6 pm- 3am IST

Work Location: Remote, India

Required Experience : 10 + Years


Position Overview :


Replicon the world's first knowledge workforce management solution provides a modern and unified solution designed for your business. We help align your people with projects, skills and time to build a high-performing organization. Replicon has 25+ years experience building world class SaaS products with an R&D budget of 41%. We are a 700+ strong team across multiple geographies and have 7800+ customers in 80+ countries.

As an Enterprise Implementation Consultant, you will be responsible for ensuring that Replicon’s customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and return on investment. Leveraging your functional, technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and provide recommendations on how to get the most out of Replicon’s solutions to facilitate our customers business need. You will partner with our enterprise project team to review current business processes and make recommendations to improve efficiency while mapping solution design to Replicon product functionality.


Individuals with implementation experience in HRIS, time management, ERP, and/or payroll systems are encouraged to apply. Ideal candidates would have proven history of exemplary consultative skills, client servicing skills and experience in translating technical requirements to business solutions. You are expected to be creative and think outside the box to and be able to operate in in a fast-paced environment with competing priorities

Open to work in Global working hours


We have:


  • An innovative, market-leading enterprise solution with a growing customer base
  • An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
  • Clear goals with an opportunity to learn new things and explore a variety of avenues
  • Smart, well-connected global teams that work like a family with the sole aim to delight customers
  • An open-minded approach to continuous improvement of people, product and processes


You have:


  • Bachelor’s Degree or equivalent work experience in the software industry
  • PMP, ITIL certification is a plus
  • Overall 10+ years of experience with 8+ years of strong consulting, customer delivery, Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
  • Excellent business acumen and experience dealing with challenging situations
  • Experience working and communicating with C level executives and HR/Payroll heads
  • Experienced in handling multiple complex engagements simultaneously
  • Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
  • Expertise in setting and managing customer expectations at enterprise level
  • Expertise in business processes, knowledge on system development, process improvements
  • Expertise in gathering business requirements, process flows and use cases
  • Expertise with modelling and mapping as-is and to-be business processes.
  • Engaged in integration touch points and understanding of emerging technologies
  • Excellent verbal and written communication skills


What you’ll do:


  • Implement and manage a large volume portfolio of key customer accounts
  • Responsible for optimal solution design and ensure it meets the client’s business needs
  • Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen Replicon solution
  • Oversee successful implementation/configuration of Replicon’s product suite for each customer account by closely working with business analyst
  • Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
  • Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
  • Participate in project planning activities, including defining detailed project tasks/activities
  • Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
  • Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
  • Responsible for overall project management, stakeholder management and customer management
  • Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
  • Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer


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Process Master Technologies Pvt Ltd
Nikhita Chourasia
Posted by Nikhita Chourasia
Indore
1 - 4 yrs
₹2L - ₹4L / yr
Enterprise Resource Planning (ERP)
Implementation
Technical support
ERP management
Software implementation
Job Profile: ERP Implementation & Support Executive
Industry Type: IT Software
Job Location: Indore MP
Experience: 2-3 yrs.
Job Type: Full Time

Responsibilities
• The ERP Implementation Professional will work closely with ERP team members as well as end
users to provide functional support and training of business processes enabled by
PROCESSMASTER ERP in the respective modules.
• ERP Implementation, for the modules like Finance, Production, Stores, Sales, Inventory Control.
• Provide ERP support by resolving customer queries via phone, email, remotely or at client-side
location.
• Responsible to communicate with Customer ERP core team, implementation team, Technical
consultant and his Manager.
• To Maintain Flowcharts, SOP's and prepare user manuals and provide end user training
• To configure, deploy and manage the ERP system and the backend database system
• Extensively travel to client end for software implementation and training purpose.

Desired Candidate Profile
• Any Graduate/Post Graduate with 0-3 yrs. experience of working with ERP Softwares
• Minimum 1+ year working experience in Software implementation and Support
• Strong knowledge of PLSQL is required
• Ability to solve complex business issues and having excellent communication and presentation
skills
• Functional knowledge of ERP Modules and Processes

Preferred
• Prior experience in implementation and support of Manufacturing ERP Solution would be
preferable
Read more
Greytip Software

at Greytip Software

2 recruiters
Sruthi Rajeev
Posted by Sruthi Rajeev
Bengaluru (Bangalore)
5 - 9 yrs
₹5L - ₹9L / yr
Implementation
Software implementation
Payroll Management
Human Resources (HR)
SaaS
Position Title:Implementation Manager
Location:Bangalore
Employment Status:Regular Full-time
Experience:4-7 years
Reports To: Head-Customer Success
TravelOccasional
SalaryCommensurate with skills

About Greytip Software

Greytip Software is India’s largest provider of cloud HR & Payroll software solutions (greytHR), with a customer base of over 9000+ we touch the lives of 10,00,000 active users + employees daily. Our mission is to improve people-centric practices and performance in SMEs (Small and Medium enterprises) through our cloud solution, greytHR.Position PurposeThe Implementation Manager will proactively engage with customers to provide strategic & tactical guidance, drive adoption and to increase the business value they derive from greytHR..

Responsibilities

Administer everyday workflow of all implementation processes and provide technical support to all associates.
Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for team.
Monitor all implementation requests and administer staff working and assist team and senior implementation engineers and provide required coaching for same.
Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation engineers.
Evaluate all processes and provide technical support to all senior implementation managers and establish all client configuration requirements.
Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.
Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.
Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.

Requirements

4-6 years’ work experience in a customer-facing customer success, account management or strategic consulting organization.
Very strong verbal and written communication skills absolutely essential.Proven experience building strong internal and external relationships.
Proven track record of establishing themselves as a strategic trusted advisor to clients.
Proven track record in customer service in a highly-professional in a dynamic, start-up environment
.Must be able to understand complex client use-cases and articulate them to an audience of varying perception levels internally to problem-solve.
Ability to report and share client’s status on a timely/pre-defined interval.
SaaS experience and understanding of SaaS metrics is a benefit.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Proven ability to coach & mentor team members.
Bachelor's Degree with preferably an MBABenefits.
Excellent Opportunity to be involved in high impact work and progressive learning environment.
Great team members & energy filled work environmentCompetitive salaryExcellent benefits package
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A leading SAAS based startup product firm in Chennai

A leading SAAS based startup product firm in Chennai

Agency job
via CareerNet by Aishwarya Madhavan
Chennai
14 - 20 yrs
₹20L - ₹40L / yr
Customer Success
Product Management
Project implementation
Software implementation
SaaS

Job Description :

 

- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.

 

- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.

Responsibilities :

- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation

- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health

Qualifications :

- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible

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