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6+ SOP Jobs in India

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e-commerce platform

e-commerce platform

Agency job
via Qrata by Rayal Rajan
Gurugram
2 - 8 yrs
₹4L - ₹10L / yr
Technical support
Technical Writing
Documentation
SOP
Knowledge base

It is an all-in-one e-commerce logistics platform using modern software to provide

fast and affordable fulfillment. Brands of all sizes use our full-service solution to

store inventory at warehouses near their customers and ship orders with the company carrier

network to improve transit times and shipping costs. Our deep integration with sales

channels enables brands to earn prime-like badges to accelerate their sales.


We are looking forward to onboard a committed Technical Writer who is motivated enough

to combine his analytical, communication and managerial skills in order to administer our

support and customers in the best possible manner.


Managing a team of support agents, providing training, monitoring, and mentoring as needed.

Developing and implementing policies and procedures related to support operations.

Collaborating with other members of different departments to identify and resolve escalated

issues.

Ensuring that support agents have the necessary tools and resources to do their jobs effectively.

Maintaining and reporting on key performance indicators (KPIs) related to support operations.

Developing and delivering training programs to improve the skills of the support team.

Continuously review and analyze business processes to identify areas of improvement and

develop strategies to enhance support performance.

Identifying and implementing process improvements to increase efficiency and customer

satisfaction.

Identifying and documenting business processes

Writing documents like help articles, SOPs, and other materials that explain complex technical

concepts in an easy-to-understand way.

Work with the subject matter experts to gather information about the products or processes

that they are documenting.

Editing and revising documents that have already been written by other team members or

subject matter experts to ensure accuracy and consistency.

Work closely with other teams to gather information, review documentation, and ensure that

the documentation meets the needs of the audience.

Managing the entire documentation process, from planning and research to writing and

publishing.

Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.

Very good verbal and written communication

Good knowledge of grammar and sentence formation

Engineering background shall be preferred

Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related

operations would be a plus point


It is an amalgamation of enthusiastic and genius people working on a remarkable

concept, making headway in this industry. It would not only provide you a scope for

professional and personal growth but would also provide you a lot of avenues to experiment

with and expertise in your skills.

Read more
Well funded construction tech e commerce platform

Well funded construction tech e commerce platform

Agency job
via Merito by Merito Talent
Kolkata
0 - 4 yrs
₹15L - ₹40L / yr
Project Management
Civil Engineering
Project budget
Project coordination
SOP

 

Project Head for a well-funded construction tech platform backed by a renowned group.

Responsibilities

  • Responsible for supervision and execution of project as per agreed design and cost parameters.
  • To coordinate with local architects and contractors to ensure detailed plans are in line with the project expectations.
  • To ensure availability of materials, equipment that are needed at site.
  • To check with the statutory compliance of the project and to ensure that the project site is free from complications before starting the project.
  • To provide technical guidance on site whenever & wherever required and resolving critical issues on site.
  • To ensure that there is safe working environment at the site and check if all safety measures are taken care of.
  • Should have successfully demonstrated capability to design and implement SOPs for end-to-end construction activities.
  • Should be well conversant with the quality parameters and check lists for end-to-end construction processes and monitoring mechanisms to ensure compliance with quality standards.

 

 

What is the company looking for

  • BE/ B. Tech in civil engineering.
  • 2-4 years prior work experience in construction and real estate.
  • Should be from Kolkata or willing to relocate to Kolkata.

 

 

Read more
Rapyder Cloud Solutions

at Rapyder Cloud Solutions

5 recruiters
Shree Gowri
Posted by Shree Gowri
Bengaluru (Bangalore)
5 - 11 yrs
₹5L - ₹12L / yr
Project Management
Documentation
Process improvement
Project delivery
Zoho
+6 more

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

 

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

 

Responsibilities:

  • Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
  • Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
  • Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
  • Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
  • Traceability: providing the function for managing documentation, project history and organizational knowledge.

 

  • Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

 

Skills

  • Gathering data about project progress and producing reports
  • Developing standards and processes
  • Encouraging (or enforcing where necessary) the use of those standards and processes
  • Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
  • Managing dependencies across multiple projects across delivery team

      

 


Requirements

     

  • MBA in Project/Operations/Systems/MIS or MCA Or equivalent
  • 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
  • Strong Process and Agile Project Methodologies knowledge for managing multiple projects
  • Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
  • Reporting on financial information such as Project Profitability, Claims and Invoicing
  • Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
  • Identify and analyze opportunities and make tactical/strategic recommendations
  • Hands on project management approach that includes a proven track record of project/program execution
  • Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
  • Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
  • Ability to adapt communication style to effectively work with multiple levels within an organization 
  • Experience preparing high visibility, executive level presentation materials 

 

Read more
Rapyder Cloud Solutions

at Rapyder Cloud Solutions

5 recruiters
Shree Gowri
Posted by Shree Gowri
Bengaluru (Bangalore)
5 - 11 yrs
₹5L - ₹12L / yr
Agile/Scrum
JIRA Agile
JIRA
Zoho
Process management
+6 more

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

 

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

 

Responsibilities:

  • Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
  • Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
  • Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
  • Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
  • Traceability: providing the function for managing documentation, project history and organizational knowledge.

 

  • Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

 

Skills

  • Gathering data about project progress and producing reports
  • Developing standards and processes
  • Encouraging (or enforcing where necessary) the use of those standards and processes
  • Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
  • Managing dependencies across multiple projects across delivery team

      

 


Requirements

     

  • MBA in Project/Operations/Systems/MIS or MCA Or equivalent
  • 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
  • Strong Process and Agile Project Methodologies knowledge for managing multiple projects
  • Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
  • Reporting on financial information such as Project Profitability, Claims and Invoicing
  • Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
  • Identify and analyze opportunities and make tactical/strategic recommendations
  • Hands on project management approach that includes a proven track record of project/program execution
  • Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
  • Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
  • Ability to adapt communication style to effectively work with multiple levels within an organization 
  • Experience preparing high visibility, executive level presentation materials 

 

Read more
Full Stack Logistics Co

Full Stack Logistics Co

Agency job
via Unnati by Veena Salian
Chandigarh
3 - 5 yrs
₹4.5L - ₹5.5L / yr
Training and Development
Training & Development
Trainer
SOP
Policies and procedures
+2 more
Build a career with one of the most talented, dynamic and ambitious team that is always looking to grow strength to strength. Read on.
 
Our client is a transportation and logistics company providing exceptional door-to-door product delivery services, across the city, without any radius limitations. They consistently deliver a delightful shopping experience for their customers by maintaining adaptive pricing and remarkable SLAs that helps to save time and costs of warehousing etc. Their seamless SaaS-based tech integration helps to consolidate data and customise pick up and delivery timelines as required by their clients, while being able to track their packages in real-time.
 
Their services are being used by various eCommerce companies, regular stores and retailers, as well as individuals through their convenient app. The founder is a Standford Business graduate, with over 30 years of experience in hospitality and successful stints at entrepreneurship disrupting different industries at a time.
 
As a Assistant Manager - Training, you will be training and developing new employees and ensuring employees follow company policies and procedures
 
 
What you will do:
  • Handling training data.- should have knowledge of MS excel, MS power point
  • Routine checking of training status and action plan to improve it
  • Managing team leader for buddy training
  • Organizing training schedule
  • Maintaining an overall management style that follows company best practices
  • Taking disciplinary action when necessary
  • Motivating employees and ensuring SOPs are adhered to by employees
  • Completing tasks assigned by the manager accurately and efficiently

 

Desired Candidate Profile

 

What you need to have:
  • Bachelor’s degree in any discipline  
  • 2+ years of experience in a similar role preferred
  • Previous experience with e-commerce, logistics is preferable
  • Excellent written and verbal communication, good presentation skills and ability to express thoughts logically.        
Read more
#1 global pharma healthcare in over-the-counter  medicines

#1 global pharma healthcare in over-the-counter medicines

Agency job
via Xpheno by Varsha B
Bengaluru (Bangalore)
3 - 10 yrs
₹6L - ₹15L / yr
Knowledge transfer
Transition management
Transition
SOP
Research & Development
+9 more
  • Support the transition by planning and overseeing the transfer of members from one location to another, including but not limited to operational readiness, support documentation, knowledge transfer and acceptance checklists
  • Support in ensuring transition activity is planned and executed to schedule, budget and scope
  • Support in establishing transition end to end plans including infrastructure support models, change management, risk assessment and mitigation, resource planning and service management with clear tollgates
  • Liaise with transition lead on milestone scheduling, knowledge transfer activities, and communication of progress (KPIs)
  • Keep stakeholders involved in transition process and update them with the progress and roadblocks
  • Promote awareness of transition planning and support processes within the GCC
  • Support the Transition Lead to source and assess opportunities to expand the centre (including assessment of Make vs. Buy, offshore / on shore)
  • Work directly with third party resources on a day-to-day basis to support the transition process during the set-up of the GCC

Skills:

  • Proven knowledge of service transition methodology, tools and templates through experience or qualifications
  • The ability to identify, escalate and manage project risks with the Transition Lead
  • 3+ years of experience transitioning / offshoring / outsourcing projects / functions across sub processes such as Biostatistics, reg. affairs, clinical ops, drug safety, medical Governance, strategy and planning, pharma covigilance
  • Good exposure in previous roles to multi-cultural, transversal functions
  • Pharma background with experience across the systems development life cycle with experience in different project phases
  • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
Read more
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