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Roles & Responsibilities:
1. Answer incoming calls and respond to customers
2. Management and resolve customer complaints.
3. Research required information using available resources
4. Document all call information according to standard operating procedures
5. Forward the complaint to the concerned area technician
6. Resolve escalated customer complaints
7. Complete call logs and reports
8. Manage large amounts of inbound calls in a timely manner
Skills:
1. Proficient in relevant computer applications
2. 10th pass or any higher education
3. Excellent data entry and typing skills
4. Superior listening, verbal, and written communication skills
5. Ability to handle the stressful situation appropriately
6. Fluent in Kannada and English.
7. Ability to multi-task, set priorities and manage time effectively.
Job Types: Full-time, Regular / Permanent
Schedule:
- Rotational shift
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
- Kannada and English (Preferred)
Desired skills:
- Excellent troubleshooting skill.
- Functional knowledge either SAP PM, SAP ISU,would be a plus
- Knowledge on enterprise mobile application would be
a plus.
- Communicating with customers through various channels (email/chat)
- Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
- Keeping records of customer interactions, transactions, comments, and complaints.
- Build rapport quickly with customers/clients and put them at ease
- Proven high initiative and energy level with good influencing, decision-making and collaboration skills
- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
- Keeping yourself updated on company products to effectively manage customer queries.
- Smart Graduates with excellent communication skills
- 1 year to 3 years of experience working in customer support roles
- Demonstrated ability to handle highly complex and manual queries, excel knowledge
- Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
- Empathetic, organised, problem solver
- Open to work in shifts (rotational day and night shifts).
- This is full-time, work from an office opportunity based out of Bangalore.
- No Cab facility will be provided but shift allowance will be provided.
candidates should be fluent in speaking English And Hindi
Freshers or six months experience in customer support required
Male or female candidates can apply
immediate joiners only
- Reporting to the Customer Experience Manager
- Work from office: the role will be based in Bark’s offices in Bangalore
- The package will be a good base salary with excellent commission on top
- He/she will be responsible for the following aspects of customer success, including:
- Front-line B2B support for inbound calls & mails (ratio 80:20))
- Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Requirements
- Well versed in English and Marathi (oral and written communication)
- Experience in sales or customer support domain will be appreciated
- Fresh graduate or less than 2 years of experience
- A go-getter attitude to get things done efficiently and resolve user queries in a single contact
- Excellent communication style and ability to stay calm under pressure
Desirable
- Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
- Comfortable to work for 40 hours/ week on a roster basis
- Knowledge of other languages will be an advantage
- To act as Primary Point of Contact for transferees
- To be responsible for overall service satisfaction, coordination with customers and service professionals, and follow-up throughout the relocation service cycle.
- Effectively coordinate, communicate, and manage service delivery with local company vendors and external service providers
- Receive all newly booked initiations.
- Contact transferee immediately upon receipt of new initiation.
- Reply to e-mails and inquiries within 4 working hours.
- Assemble Welcome Kits for all transferees and ensure they are made available to the field consultant well in advance of the scheduled date of service delivery.
- Provide regular updates to the Line Manager with regard to the status of service delivery.
- Ensure all follow-ups with internal/ external customers are made within reasonable time on a regular basis.
- Ensure all transferee records in databases are kept updated and complete at all times.
- Provide full notes on all cases handled. Manage and maintain electronic data and relevant documents in the physical files.
- Provide information for reports in a timely manner when requested.
- Ensure sending and collection of RSQS (Relocation Services Quality Survey) feedback
- Ensure timely updates of Job Log Sheets for each month.
- Ensure timely and accurate invoicing/ billing.
- To receive and acknowledge all related vendor bills, get the same approved by the Manager To create appropriate Account Payable entries in the job costs and forward the approved bills to Accounts, for processing vendor payment.
DESIRED SKILLS
- Very good written and spoken English. Knowledge of foreign languages highly desirable.
- Excellent interpersonal skills including active listening, ability to interact confidently with senior executives, and intercultural sensitivity.
- Ability to read and interpret documents such as service agreements, procedural manuals, process maps & tenancy agreements.
- Ability to write routine reports utilizing Word, Excel, and/or Powerpoint.
- Good organizational and time management skills.
- Good arithmetic and analytical skills
ATTITUDES & BEHAVIOURS
- Ability to work proactively and autonomously, applying experience and common sense in both standard and non-standard service scenarios.
- Attention to detail. Willingness to participate and engage in team activities in order to make a contribution towards better service delivery.
- Willingness to learn new skills to be able to work productively.
- Productivity – Manage a fair workload, manage time well, volunteer for additional tasks where workload allows, and show self-initiative to seek out additional value-added assignments when other work is completed.
- Dependability – Manage commitments, work independently where appropriate, without need for constant supervision, be accountable, handle change, stay focussed under pressure, meet attendance/ punctuality standards.
- Teamwork – Work effectively in a team environment, be flexible and open-minded, actively share information with other company staff members, foster a team orientated environment, and be sensitive to other workloads.
- Initiative – Tackle problems and take independent action where appropriate, seeks out new responsibilities, generate new ideas, and practice self-development.
- Personal Organisation – Keep information and files organized and accessible, respond quickly to information requests from Line Manager and other company staff.
- Perform other duties as directed by the Manager. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday, or otherwise indisposed.
- Attend training seminars and other on-job-training programs on behalf of the Branch as arranged by the company, which could include domestic travel.
Hiring for TOP MNC Bpo's - Customer / Technical Support
Hi dear Applicant,
Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview
Openings :
Customer Support : Voice & Non-voice
-
Health Care
-
Accounts Receivable
-
Medical Billing
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Insurance
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Banking / collections
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Accounts & Finance
Technical Support : Voice & Non-voice
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Technical Trouble Shooting
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Hardware and Networking
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IT Help Desk
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Desktop Support
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Technical Chat / Email Support
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Application Support (Voice)
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IT Trouble Shooting
Benefits :
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Day / UK / US Rotational Shifts
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15k to 35K Take home
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Two way Transport
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Unlimited incentive Structure
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No registration Fees
Skills Required :
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Should be flexible with rotational Shifts
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Manageable or Good English Communication Skills
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Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply
-
Candidates with Graduation Backlogs can apply.
Documents Required :
Fresher :
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10th / 12th / Graduation all semester Marks card
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Aadhar Card ID proof
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Pan Cad ID
Experience :
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Previous Companies Offer letter / relieving letter / one month pay slips
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10th / 12th / Graduation all semester Marks card
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Aadhar Card ID proof
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Pan Cad ID
*************PLEASE DO REFER YOUR FRIENDS*************
About the company
NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ people.
Qualification and Education Requirements:
Education- Graduation/HSC qualified.
Excellent verbal and written communication skills.
Good Interpersonal skills, numerical and analytical ability.
Decision making skills.
Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.
Proficient in MS-Office (Excel, Word).
Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
Comfortable with working 6 days a week and the week off will be on weekday.
Employee Value Proposition:
Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
Employees get free lunch and snacks.
Employees are promoted every 6 months. Outstanding performers get promoted every quarter.
Monthly reward and recognition to outstanding performers.
Accelerated growth of employees and can become Assistant Manager in as early as 2 years.
Regular team parties and Annual Day outing for all employees.
Role and Responsibility – Customer Service Executive
Inbound calling for customer service.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Responsibilities:
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Requirements:
- Graduate (Any Discipline)
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- Excellent English - Verbal & Written (Highly Professional English)
- Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)
Job Purpose:
To Answer queries/resolve problems of customers through Inbound.
Attend Inbound & Outbound calls, sometime respond through email and chat to customers.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Eligibility Criteria:
Good speak, read & Write English & Hindi mandatory.
Able to communicate confidently and politely, with good speaking skills.
Awareness on Banking or Banking products.
Detailed knowledge of intricacies of Banks products and how they compare against competitors.
Good typing skills (Quality & Speed)
Ability to handle telephonic conversations
Good Listening & Comprehension skills
Should be flexible to work in 24/7 shift
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