11+ VAN Jobs in India

 

Essential duties and Responsibilities:

•             Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.

•             Maintain employees' access on associated computer systems and/or phone/voicemail systems

•             Assist employees with Smartphones, Laptops and Tablets

•             Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

•             Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.

•             Works with senior IT staff to purchase hardware and software.

•             Assesses functional needs to determine specifications for purchases.

•             In Person, Phone, Email and Ticket support with onsite and remote employees.

•             Manage Ticket pipeline within stated SLA's.

•             Performs all other duties as required.

Essential Knowledge & Skills:

•             Knowledge of principles, methods, and practices related to payroll activities.

•             Knowledge of accounting procedures and practices.

•             Able to exercise great initiative independent judgment.

•             High regard for confidentiality and ability to maintain confidential information.

•             Ability to manage several projects and tasks simultaneously.

•             Solid problem-solving and business acumen skills.

•             Willingness to work additional hours in order to meet tight deadlines.

•             Exceptional written and verbal communication

•             Excellent customer service

•             Highly organized, with exceptional attention to detail

•             Able to thrive in a fast-paced environment

•             Efficient written and verbal skills in the English language

Education and/or Experience:

•             Associates Degree in Information Systems, Business, Communications or related field

•             3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers

•             3-7 years IT Customer Service Experience a must

•             Experience troubleshooting hardware issues remotely.

•             Experience installing software, patches and updates on Desktops and Laptops remotely

•             Experience troubleshooting basic network, software and printing problems

•             Mortgage Industry experience a plus

•             High School Diploma required

Machines, office equipment & software:

•             Windows 7/8/10 desktop, laptop and tablet computers

 

Requirements:

1. Bachelor's degree in English, Communications, Marketing, or a related field.

2. Proven experience as a technical writer, content creator, or similar role, with a focus on Salesforce products and solutions.

3. Excellent writing and editing skills, with the ability to craft compelling narratives and simplify complex technical concepts for a non-technical audience.

4. Strong understanding of SEO principles and best practices, with the ability to optimize content for search engines and drive organic traffic.

5. Experience with content management systems (CMS) and familiarity with HTML and CSS is a plus.

6. Knowledge of digital marketing tactics and strategies, including content marketing, email marketing, and social media.

7. Ability to work independently, manage multiple projects simultaneously, and meet tight deadlines.

8. Detail-oriented with a passion for delivering high-quality content that adds value to the reader.

9. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

10. Salesforce certifications (e.g., Salesforce Administrator, Salesforce Developer) and familiarity with Salesforce CRM are preferred but not required.

Location:

This is a 100% remote opportunity for applicants residing in India.

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com. 

Who You Are: 

The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry.

What You’ll Do:

Today: 

• Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
• Use judgment within defined practices and procedures.
• Work directly with other support team members of all levels, as needed.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Be accessible and available to multiple customers.
• Establish priorities and communicate rationale and time-frame clearly to customers.
• Suggest articles to the knowledge base in an effort to promote self-help for our customers.
• Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.

Soon:

• Receive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.
• Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
• Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
• Work directly with team members to resolve customer issues and request enhancements for our products.
• Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
• Participate in the testing of new product releases.

Eventually:

• Resolve or recommend resolutions to customer problems.
• Other duties may be assigned and/or modified as business needs change.

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• 2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical inquiries in a well-structured professional manner
• Strong technical aptitude, analytical and troubleshooting skills.
• Demonstrated ability to maintain self-control while defusing stressful customer situations.
• Excellent customer service attitude.
• The ability to be a team-player as well as work independently. 
• Excellent note-taking skills.
• Experience with ticketing systems.
• Experience working with a combination of inbound calls, chats, and follow up emails to the customer for exceptional customer service.

Additional Skills Required: 

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Service Engineer

No of Opening 3

Job Location: Ahmedabad

Responsibilities for Service Engineer

·        Customer Complaint Resolution.

·        Solving the technical problems of the customers by calls, video call or remote diagnosis (team viewer).

·        Establishing programs/seminar in the areas allocated for promotion of car scanner.

·        Register the diagnosis tool and generate the ID PWs Diagnostic Tools & Equipments.

·        Responsible for Trouble shooting of various faults arising. For example trouble shooting of AUDI, BMW, MAHINDRA, MERCEDECES etc.

·        Provide technical training to our customers, engineers and co-ordinates.

·        To visit field (workshop) for new diagnosis tool update and create report of the same.

·        Preparing and submitting service and customer feedback reports (Daily report).

·        Generate revenue from aftersales.

·        Handling overall sales and aftersales equipment warranty claims.

 Qualifications for Service Engineer

·        Must be equivalent Degree or Diploma in Automobile.

·        Must be fluent in English and Hindi.

·        Additional language will be an advantage.

·        Minimum of 2 to 3 years of experience in Automobile workshop.

·        Knowledge of Excel and Power point presentation.

Salary & Perks:

·        Salary 25000 to 35000 Per month plus insurance plus incentive

·        Insurance facilities.

·        Petrol allowances.

Age for Service engineer

24 years to 30 years

Job Title: Virtual Assistant (Customer Support)

Company: CareStack

Location: Manila or Cebu (On-site)

Position Type: Full-time, Graveyard Shift (40 hours/week)

About CareStack:

Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry. CareStack™ is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact. 

Job Description:

CareStack is seeking experienced Virtual Assistants with a minimum of 3 years of Customer Support expertise to join our team. As a Virtual Assistant, you will play a pivotal role in delivering unparalleled customer service to our international clientele.

Responsibilities:

Handle customer inquiries and concerns via voice processing in a professional and efficient manner.

Provide exceptional customer support to our international clients, ensuring their needs are met and issues are resolved promptly.

Utilize English proficiency to communicate effectively and clearly with customers.

Use Microsoft Office tools proficiently to document customer interactions, issues, and resolutions.

Collaborate with the team to maintain high standards of service excellence.

Adapt to the graveyard shift (9PM to 6AM Philippine Time) based in Manila or Cebu.

Requirements:

Minimum of 3 years of demonstrated Customer Support experience.

Proficiency in English, both spoken and written, with excellent communication skills.

Strong familiarity with Microsoft Office tools.

Proven experience in handling customer inquiries and concerns in a voice processing capacity.

Experience in managing international clients is highly desirable.

Ability and willingness to work on-site in either Manila or Cebu.

Commitment to working the graveyard shift (9PM to 6AM Philippine Time).

Benefits:

Competitive salary package.

Opportunities for growth and professional development.

Dynamic and collaborative work environment.

Incentives and rewards for outstanding performance.

Comprehensive benefits package.

If you meet the above requirements and are enthusiastic about delivering exceptional customer service in a dynamic international environment, we'd love to hear from you!

How to Apply:

Please submit your resume along with a cover letter detailing your relevant experience and why you're interested in joining CareStack as a Virtual Assistant.

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.

Job Responsibilities:

• Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
• A certain degree of creativity, latitude, and problem- solving is required
• Coordinate with cross-functional teams to achieve the
• highest level of customer satisfaction.
• Streamline and expedite operational tasks, including inbound and outbound marketing.
• Follow communication procedures, guidelines, and policies.

REQUIREMENTS

• Experience of 1 year in customer service role handling customer support/technical queries.
• Excellent oral and written communication and people interaction skills.
• Hands-on experience with ticketing software like Freshdesk/Freshchat.
• Good analytical skills with active listening and attention to detail.
• Ability to multi-task, prioritize and manage time effectively.
• Work independently and own the raised matter till closure.
• Work experience in SAAS companies is an added advantage 

• Python with Powershell (who worked in Security related product Development(First Pref)/Networking.

Key Responsibilities

• Collaborate in the design, implementation, and deployment of successful software applications in support of our Threat management platforms.
• Developing backend components to enhance performance and receptiveness, server-side logic, and highly responsive web applications.
• Performance tuning and automation of application.
• Enhancing the functionalities of current software systems.
• Understand system interdependencies and limitations.
• Functionally decompose complex problems into simple, straightforward solutions.
• Rightly estimate the task and take ownership of building production-ready software solutions.
• Collaborate with other teams to implement features based on business rules and visual design.

Minimum qualification & experience

• Engineering graduate.
• 4 years of demonstrated professional experience in delivering and operating large-scale applications.
• Strong software development skills in python including python frameworks like Django, Flask, etc.
• Experience with software development, Web frameworks and database technologies, e.g., REST APIs, and automated scripts.
• Experience with current development technologies, methodologies and workflows including CI/CD, Docker, Git, and Jenkins preferred.
• Experience with microservice development and dockerized application development is a PLUS.
• Strong knowledge of data structures, algorithms, operating systems, and distributed systems fundamentals.
• Working familiarity with networking protocols (TCP/IP, HTTP) and standard network architectures.
• Working familiarity with basic Linux administration.
• https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcybersecurityguide.org%2Fcareers%2F&;data=05%7C01%7Cmadhvi.1%40neweraindia.com%7C71e5f8231a514be638bf08da656eee89%7Cc04e2addbf474beabf38e722114ec31f%7C0%7C0%7C637933824369629597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=5ezbPi2xWTVZVsmDSzinf6eC37Mr6zWQpfivsSWa1A0%3D&reserved=0" target="_blank">Experience in the cybersecurity field especially with threat intelligence or security orchestration is a plus.

• Own the lifecycle of users from on-boarding, setup, to the day-to-day support, including serving as front-line for issues on the ongoing engagements.
• Crafting delightful user experiences around user on-boarding and support, such as ticketing, support channels, and customer communications.
• Tracking metrics and measurements of user engagement and behavior.
• Crafting well-written user-facing communications and documentation.
• Translating user feedback and needs to well-scoped requirements, and collaborating with Engineering to deliver them.
• For the first 6-9 months, expect a lot of hands-on, detail-oriented work, often requiring your exposure to other areas like sales/account management, including occasionally plugging in on for other functions.
• In the mid-to-long-term, expect an increasing amount of specialization into a deeper role, with the possibility of eventually building and scaling a team.

• The candidate will be engaged in program management support functions such as logistics, coordination of arrangements for conferences, workshops and continuing education programs, maintenance of archives for programs conducted and database management.

• Plan and develop a database of outsourcing service providers for multi-media design,brochure preparation, conference materials and printing.

• Maintain database of addresses for various purposes of mailing.
• Maintain a library of documents, records and books for ready reference with proper indexing and file management.

• Coordinate visit of important domestic and overseas visitors, plan their itinerary, coordinate with travel agencies, transport service providers and hotels.

• Maintain a database of various hospitality service providers and develop institutional relationship with such service providers for conduct of executive development programs.

• Develop drafts for event related correspondence.
• Coordinate inter-office meetings, prepare minutes of inter-office meetings and Under take follow-up actions as per the instructions of the Directors and Senior Managers.

• A computer literate with proficiency in MS Office and Internet usage.
• The prospective candidate should have good communication skills.
• A Pleasing Personality with right attitude and a burning desire to excel.
• Willingness to travel.