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Voice processing Jobs in Mumbai

4+ Voice processing Jobs in Mumbai | Voice processing Job openings in Mumbai

Apply to 4+ Voice processing Jobs in Mumbai on CutShort.io. Explore the latest Voice processing Job opportunities across top companies like Google, Amazon & Adobe.

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Telecom Domain

Telecom Domain

Agency job
via New Era India by Priya Esther
Mumbai, Pune, Chennai, Bengaluru (Bangalore)
10 - 15 yrs
₹10L - ₹15L / yr
Program Management
Platform as a Service (PaaS)
Voice processing
Unified communications
Agile/Scrum
+2 more
  • This role includes both product and Project management.Involve in Data collection,Data filtering,refining, and sizing huge incidents data.
  • Preferred Domain- Telecom
  • Good to have Voice, Unified Communication, Contact center, Messaging experience, Application to Person (i.e. integration with WhatsApp,etc.)
  • Work closely with the Engineering Team,Customer Business Team, different cross-functional Team to realize a road map of RPA implementation, Starting from requirement gathering, Ideation to Solution design and implementation
  • create PDD (Process Design Document) and review SDD (Solution design document),POC development, Solutioning/Sizing/Business Case/Pricing activities
  • Work closely with Marketing Team for proposal preparation,Business case development
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Fraazo

at Fraazo

3 recruiters
Tanvi Manjrekar
Posted by Tanvi Manjrekar
Mumbai
0.6 - 5 yrs
₹1L - ₹2.5L / yr
Customer Support
Voice processing
  •  Handle Inbound & Outbound customer calls
  •  Acknowledge and resolve customer queries and promptly provide solution to the
  • query
  •  Keeping records of customer interactions, transactions, comments and complaints
  •  Establish and improve cooperation with new/existing customers
  •  Coordinate with all the department for smooth redressal of customer complaints.
  •  Maintaining a positive, empathetic and professional attitude towards customers.
  •  Excellent interpersonal and oral communication skills
  •  Computer knowledge (WORD & EXCEL)
  •  Experience in customer handling
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UniAcco

at UniAcco

1 recruiter
Ayush Poddar
Posted by Ayush Poddar
Mumbai
0 - 2 yrs
₹2.5L - ₹3L / yr
Business Process Outsourcing (BPO)
Customer Service
Customer Support
Customer Success
Communication Skills
+2 more

What you’ll do

Roles and Responsibilities

 

  • Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods.
  • Meet customer service team call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.

 

 

Qualifying Criteria

 

  • 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
  • Fluent in English.
  • Strong phone handling skills.
  • Ability to multitask.
  • Prioritise and Manage time effectively.
  • Academics - Minimum Graduate
  • Age - 20 to 25 years 

 

 

About UniAcco

 

UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK.  We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.

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I2C World

at I2C World

1 recruiter
HR Sneha
Posted by HR Sneha
Mumbai
0 - 7 yrs
₹1L - ₹3L / yr
Telesales
Sales
Business Development
Communication Skills
Voice processing
+2 more

Designation : Customer Relationship Executive

Job Role : Outbound Voice Process.

Job Location: Andheri,Sakinaka

Eligibility Criteria : -

Minimum - HSC Pass

SSC with Min 6 Months International BPO Experience (Fresher's Can Also Apply)

Between 18 - 40 years of age

Fixed shifts - 7 PM to 4 AM (Fixed night shift)

5 Days Working, Fixed Saturday & Sunday Off *

Drop and training will be provided

No. of vacancy – 50+

 
 
 
 
 
 
 
 
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