11+ BPOS Jobs in Hyderabad | BPOS Job openings in Hyderabad

Roles and responsibilities:

• Fix an appointment for a sales meeting over a phone call.
• One should be able to convince an existing client or prospect of certain service.
• Answering customer information about B2B IT Services.
• Will be calling in regions like India, the US, Singapore, and Dubai.
• Obtaining customer information such as name, phone no, company name, and their requirements from given CRM tools like Pipedrive, Zoho etc.
• Keeping track of customers that have been contacted and those who do not want to be contacted in the future.
• Following up on previous customers for potential sales.
• Maintaining records of customer contacts.
• Completing customer surveys to obtain information about potential customers.
• Fluent in spoken English and Hindi. Good Communication Skills: Both verbal and written.
• 2-4 years experience in Sales & Marketing. Willingness to work in the UK time zone from 3 pm to midnight. 
• Multi-Tasker and a quick learner and implementer.
• On-the feet thinking and not just robotic process implementer.
• Recording client’s feedback on market information (If any).
• Maintaining periodic status reports, activity reports, and calls/ follow-ups reports.

Requirements:

• Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
• Professional certification in sales and marketing will be an advantage.
• Exceptional oral and written communication skills.
• Strong organizational skills.
• Ability to work in a team or individually as and when required.
• Ability to manage and handle multiple tasks.
• Exceptional attention to detail.
• Ability to tolerate stress and pressure.

Roles and responsibilities:

• LinkedIn outbound - building and nurturing LinkedIn connections
• Updating prospect details in CRM
• Keeping track of outbound mailboxes.
• To generate and cultivate business prospects and relationships, take the lead in producing ideas and presentations for new business materials.
• Managing our current sales pipeline as well as identifying new business opportunities
• Create and maintain a customer relations management database.
• Sales and marketing documents must be updated to meet requirements.
• Develop a roadmap and sales strategy to secure new business by conducting competitive product analysis and market research.
• Should be okay to work on Saturdays, can take off on Sunday and Monday.
• You do not need to have great typing skills.
• Entering customer and account data from source documents within time limits.
• Compiling, verifying the accuracy, and sorting information to prepare source data for computer entry.
• Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.
• Compile, verify the accuracy, and sort information according to priorities to prepare source data for computer entry.
• Review data for deficiencies or errors, correct any incompatibilities if possible, and check the output.
• Research and obtain further information for incomplete documents.
• Respond to queries for information and access relevant files.
• Comply with data integrity and security policies.
• Should have a fundamental understanding of how to craft content & email copies using ChatGPT
• Have good knowledge on google sheets and documents

Job Brief:

We are looking for an US HR Specialist to join our team and monitor all Human Resources functions. HR Specialist responsibilities include preparing compensation and benefits packages, setting up company policies and maintaining updated employee records. To be successful in this role, you should have a good understanding of full cycle recruiting and solid knowledge of Human Resources. Ultimately, you will foster a healthy workplace by ensuring our HR procedures run smoothly at all times.

Responsibilities:

• Administer health and life insurance programs

• Implement training and development plans

• Plan quarterly and annual performance review sessions

• Inform employees about additional benefits they’re eligible for (e.g extra vacation days)

• Update employee records with new hire information and/or changes in employment status

• Maintain organizational charts and detailed job descriptions along with salary records

• Forecast hiring needs and ensure recruitment process runs smoothly

• Develop and implement HR policies throughout the organization

• Monitor budgets by department

• Process employees’ queries and respond in a timely manner

• Stay up-to-date and comply with changes in labor legislation

Requirements and Skills:

• Proven work experience as an HR Specialist or HR Generalist

• Good knowledge about Human Resources

• Knowledge of Applicant Tracking Systems

• Solid understanding of labor legislation and payroll process

• Familiarity with full cycle recruiting

• Excellent verbal and written communication skills

• Good problem-solving abilities

• Team management skills

• Bachelors or Masters in Human Resources or relevant field

Knowledge of different types of visas available for individuals seeking to enter the United States, including the purpose for which each visa is intended. 

Exp: 0-1 year

Location: Hyderabad (Begumpet)

Shift: 06:30PM to 03:30AM

Mon-Fri (Onsite)

Job Description:

The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience. 

Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.

Key Responsibilities:

• Proactively connected with Clients.

• Resolving Technical issues in a timely manner.

• Training and educating Clients on our Products & Solutions.

• Assisting Software Engineers on issues.

• Providing feedback on product development in a timely manner. 

• Auditing error Plans to reduce rework with the aim of providing Scalable Products.

Skills and Specifications:

• Excellent Communication & Analytical Skills.

• Willing to work on US shift (Voice Process)

• Interpersonal Skills with a great attitude.

• Good Knowledge if Enterprise Applications, Systems & Technologies.

• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision

• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.

• Organized, flexible and multitasking. 

• • Persistent with a team attitude.

Position - Assistant Marketing Manager

Qualifications - MBA - Marketing from a reputed institute

Experience - 5 to 8 years

Skills -

• Strong written and verbal communication skills
• Understanding essential business and marketing concepts
• Should possess good interpersonal skills to work effectively in a team.
• Comfort with multi-tasking in a deadline-driven environment
• Proficiency with Microsoft Office (Microsoft Excel, Microsoft Word)
• Demonstrated experience with social media platforms (Facebook, Twitter, LinkedIn, Pinterest)

Job Responsibilities -

• Acting as marketing support to all the SBUs
• Perform necessary market research for the business units
• Prepare Marketing Plan and Budgets
• Organize and manage marketing collateral.
• Prepare and deliver promotional presentations  
• Develop and execute marketing campaigns.
• Compose and post online content on the company’s website and social media accounts 
• Lead Generation
• Maintaining and updating Key Account Databases
• Manage brand and marketing initiatives.
• Create reports on marketing performance.

Budget - 50,000/- to 60,000/- per month

Job Location: Pune/Bangalore/ Hyderabad/ Indore

• Very good knowledge of MuleSoft components.
• Prior work experience in setting up a COE using MuleSoft Integration Software.
• Good understanding of various integration patterns.
• Ability to deliver projects independently with little or no supervision.
• Previous experience working in a multi-geographic team.
• Previous experience with best programming practices.
• Good written and oral communication skills – English.

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

• The candidate will be engaged in program management support functions such as logistics, coordination of arrangements for conferences, workshops and continuing education programs, maintenance of archives for programs conducted and database management.

• Plan and develop a database of outsourcing service providers for multi-media design,brochure preparation, conference materials and printing.

• Maintain database of addresses for various purposes of mailing.
• Maintain a library of documents, records and books for ready reference with proper indexing and file management.

• Coordinate visit of important domestic and overseas visitors, plan their itinerary, coordinate with travel agencies, transport service providers and hotels.

• Maintain a database of various hospitality service providers and develop institutional relationship with such service providers for conduct of executive development programs.

• Develop drafts for event related correspondence.
• Coordinate inter-office meetings, prepare minutes of inter-office meetings and Under take follow-up actions as per the instructions of the Directors and Senior Managers.

• A computer literate with proficiency in MS Office and Internet usage.
• The prospective candidate should have good communication skills.
• A Pleasing Personality with right attitude and a burning desire to excel.
• Willingness to travel.