11+ Retail operations Jobs in Delhi, NCR and Gurgaon | Retail operations Job openings in Delhi, NCR and Gurgaon
Apply to 11+ Retail operations Jobs in Delhi, NCR and Gurgaon on CutShort.io. Explore the latest Retail operations Job opportunities across top companies like Google, Amazon & Adobe.
About Hamleys:
Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.
Job Title: Fun Consultant
Grade: A1
Role:
- Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
- Believes and lives the attitude of “Sheer customer delight” – go beyond
- To efficiently adhere to all “company procedures and policies.”
- To work with the team to achieve award winning “customer service.”
Key Responsibilities:
- Contribute to achieve store KPIs.
- Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
- Believes and lives the attitude of “Sheer customer delight” – go beyond
Desired Skills & Abilities
- Superior understanding of Indian retailing and global trends.
- Good communication and interpersonal skills - understand customer needs
- Good at relationship building - conversion to sales
- Ability to follow brand and store guidelines
- Good operations experience – receiving stock, inventory keeping, cash handling etc.
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or a relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
LeadershipCounsell potential Students over a call to inform them about a product and help them in making better career decisions.
● Answer questions about our products or the company.
● Sale as per requirement from the students.
● Maintain Sales Report and update in the CRM time to time.
Job Requirements
● 6 months - 2 years of work experience in sales/business development/voice process.
● Excellent interpersonal and communication skills.
● Strong negotiation skills with a proven ability to seek, create, negotiate, and close a deal.
● Solution-oriented with effective problem-solving skills.
About
Prozo:
Prozo is an integrated supply chain company offering
● omni-channel warehousing & fulfilment (asset-light 4PL)
● omni-channel Warehouse Management Software (WMS) and Order management
software (OMS),
● multi-channel distribution on 13+ online platforms; be it horizontal e-commerce platforms
(Amazon, Flipkart, Snapdeal etc.), vertical-specific platforms (Mnytra, Nykaa, 1MG,
Pharmeasy etc) or hyper-local platforms (Big Basket, Grofers, Jiomart etc)
We are a middleware between the brand and offline/online retailers and help small/medium size
brands get a distinctive supply chain and distribution edge. With more than 500,000 sellers
selling on online platforms and brands finding it more and more difficult to establish themselves
on these platforms, Prozo helps these brands become supply chain and distribution-ready on
these platforms by offering them "tech, fulfilment, and distribution" as-a-service.
Through our technology enablement of the supply chain & distribution, we are able to save the
cost of carrying inventory by >10%, add 3-5% to the topline and bring down working capital
significantly.
Brief About Role: Prozo (www.prozo.com) provides ‘e-commerce warehousing and
fulfilment services’ along with ‘supply chain technology solutions’ to brands from various
segments like health care, beauty, books, stationery, toys etc. Prozo is looking to strengthen its
Freight Solutions team to acquire SMEs & Direct-to-consumer (D2C) brands as clients.
Key Responsibility Areas:
● Business Development Planning: Develop a comprehensive business plan strategy to
acquire clients in a time-bound manner.
● Demand Side Business Development: Identify target clients (SMEs and D2C brand)
who are looking for competitive freight solutions. Make a value proposition & convert
them into Prozo customers.
● Supply Side Business Development: Work with logistics/ freight companies and get
competitive quotes for FTL and PTL logistics services
● Deal Closure: You are expected to engage with the client in multiple rounds of
negotiation and drive the deal to closure. Maintaining the high conversation ration of
deals closed/Client in the pipeline will be an important metric in your performance.
● P&L Responsibility: Responsible for complete P&L of PTL and FTL growth business
and Inside & Outbound Sales.
● Technology Savvy: You will be expected to develop a detailed understanding of
technology solutions offered by Prozo related to e-commerce fulfilment and offline
supply chain digitization. You will be expected to bundle the same along with the freight
solutions as per the client’s requirement.
● Strong know-how of Omni-Channel/multi-channel Fulfilment: The candidate should
have a deep understanding of B2B and B2C distribution channels as well as online and
offline distribution channels.
● Team Building: The candidate should be able to build and lead a highly competent
team of middle-level professionals.
● Project execution: Work with operation team for project execution till the operation is
smooth. Work as a bridge between client & operation team.
● Bill Submission & Payment Follow-up: The candidate should be able to maintain 2 major points.
○ Bill submission to client on time every month - follow-up with the concerned team.
○ Follow up with the client for the timely manner payment to the company.
Industry Experience:
● Minimum 03 years of experience in freight-business i.e., PTL and FTL business
● Solution designing expertise and prowess with excel
● Expertise in handling Logistics, sales and business development activities
● Ability to establish meaningful business relations with clients.
● If you have already experienced startups, it will be an added advantage to your candidature.
● Ex-founders of the supply chain companies would make a great fit for this role!
Role: Manager/ Assistant Manager-Freight Solutions
Location: Ecotech 12, Greater Noida West, Uttar Pradesh - 201310
Reporting to: Senior Manager /Assistant Vice President - Business Development
Qualification – MBA or Graduate
Job Location – Delhi/NCR
Profile – Business Manager B2C Sales (PTL & FTL)
Interview Process – Virtual
Our client is a new age ed-tech platform that provides a perfect combination of classroom learning and technology to the kids of KG to class 7. Their experiences with inquiry based learning systems, child psychology, active pedagogy and gamification of study materials, helps students to learn and clear their respective Math and English levels easily and without the need for tuitions.
The founders are XLRI alumni who have experience in Education as well as other sectors and well versed with running a successful business. Backed by FIITJEE, it has been recognised as one of the most Promising Educational Apps. The app promotes fun learning and focuses on mastery of the subject, ensuring that the new age kids possess critical thinking, problem solving and communication skills.
- Generating Leads by calling on Parent Leads through the CRM
- Calling 60-75 Leads on a daily basis
- Generating trail classes by pitching to the parents to take the Trial Class
- Conducting counselling sessions for parents who take trial classes
- Closing the sale through smart and strategic approach
- Generating and meeting revenue numbers (3L+ per month)
- Freshers with a graduate or post graduate degree
- A keen desire to drive Sales for a fast-growing startup
- Willing to work 6 days a week(Mondays off)
Inside Sales Associate Responsibilities:
- Persuade prospective clients to engage in a phone conversation and/or meeting to discuss our insurance product.
- Connect with prospects over a call (min of 45 calls to be connected each day)
- Advise clients on the insurance policies that best suit their needs
- Customize insurance programs to suit individual clients
- Deliver approved policies to new clients and explain benefits of the policy
- Issue quotes, maintain client records and prepare reports
- Keep abreast of industry and market trends and best practices
- Scout and identify potential clients with need for insurance coverage
- Contact potential customers through calls, emails and arranged meetings
- Provide elaborate explanation of contract features, benefits, and possible downsides to an insurance coverage (as per market perspective).
- Ensure company policies and procedures are maintained when conducting the sales of insurance services
- Discuss with clients to obtain information in order to provide Quotation.
- Facilitate the payment and handover to post sales team.
Requirements:
- SME’s in corporate sales with minimum of 90% sales target achievement rate each month.
- Minimum of 4-5 hours of calling per day required.
- Corporate Sales experience with Tier 1 organisation contributing to the monthly targets
- Connect with prospects over a call (min of 45 calls to be connected each day)
- Previous working experience in Insurance.
- Excellent communication and presentation skills
- Resilient spirit and a persistent nature
- Impeccable interpersonal skills and friendly attitude
- Well organized with time, excellent time management abilities
- Should be a graduate.
• Must be Delhi-based; travel in Delhi-NCR/nearby states
• Sales exp of 3-5years in LED-Driver/LED-Lighting/Battery/EV/BMS a must
B.Tech(Electrical & Electronics)
Follow Cutshort