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Navshree
Job Description
Representing the technical solution is the primary responsibility of the Systems Engineer. With an advance in technology and representing a solid solution for the networking industry we are making the way enterprise handles networking cutting edge. We are looking for a passionate, entrepreneurial, and technically savvy sales engineer to help our customers and partners evaluate, adopt and expand the use of their networking product.
Job responsibilities:
Provide Post-sales technical support and technical expertise to our customers and partners.
Perform hands-on work with customers during post-sales
Perform hands-on tests to validate customer proof-of-concept setups, network designs, and network deployments using new products and feature
Integrate Products into existing management, monitoring, and provisioning frameworks
Create design guidelines and recommend improvements to customers for the networks they support
Provide feedback to product management and engineering
Keep up-to-date on competitive solutions, products, and services
Qualifications
Expert knowledge in the following areas: Ethernet, Layer2 (RSTP/MSTP, VLAN/VXLANs etc.), Layer3 (IP Routing, OSPF, BGP, etc.), and networking management.
Expertise in Advanced Routing Protocols and Technologies
Carrier Class Routers and Technologies
Experience / Knowledge with BGP, RSVP, MPLS, ISIS and/or OSPF
Experience and knowledge of BGP and Internet Routing Policies
Solid understanding of TCP/IP (both IPv4/IPv6)
Extensive knowledge of both Cisco IOS/IOS-XR and JUNOS
Advanced Network Certifications
Ability to script using PERL/Python/Shell a plus
Excellent written and verbal communication skills
Knowledge of competitive products, solutions, and services
Requirements
- 6-10 years of experience in technical customer support or network operations
- IP Networking basics: TCP/IP(ARP, IP, ICMP, TCP, UDP), Subnetting, IP Packet flow, OSI layers
- Routing technologies: OSPF, ISIS, BGP, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM), Multicast VPN (MVPN)
- BNG protocols: PPPoE, DHCP, IPoE, L2TP
- Forwarding: Hierarchical QoS, uRPF, Firewalls, ACLs
- Switching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric as an added advantage
- Very Strong automation skills and experience with scripting languages like Python/Robot Framework
- Experience with traffic generators and network protocols analysis tools like IXIA, Spirent
- Any Open Source tools usage & certifications is an added advantage
- Knowledge of Linux, ONL infra and containers is an advantage
Responsibilities
- Proactively work with customers to enable them maximize usage of RtBrick products with least possible effort
- Understand customer usecases and help with qualification of RtBrick products & features
- Triage and resolve any issues customers face with products
- Work with engineering to resolve new defects
- Help engineering by collecting relevant information from live setup and reproduce the issue in LAB occasionally
- Understand in-house regression coverage and identify gaps in test case as per customer deployments
- Write and automate test cases related to customer usage and defect scenarios