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We are looking for a Technical Project Manager to oversee the successful execution of projects which involve deep integrations of various systems. This TPM should be able to identify the complete requirements of all involved stakeholders and identify the technical solution with a clear breakdown of tasks required for successful completion of the project.
Responsibilities:
- Create clear requirement documents for both new projects and changes on existing technical projects
- Identify business risks and points of failure in ongoing projects
- Plan and manage releases with all the system providers
- Troubleshoot any system failures on current projects
Requirements:
- Candidate must be from IIT.
- Candidate must have knowledge on Agile and Scrum.
- 4+ Years of total experience with atleast 2+ years in project management
- Understanding of data pipelines.
- Prior experience or knowledge on IT/Telephony Systems
- Excellent interpersonal and communication skills.
- Ability to multitask - excellent planning and time management skills
- Excellent leadership abilities.
What we offer:
- A multi-disciplinary role with tremendous opportunity to learn and grow in an early-stage startup.
- An open work culture - We are committed to diversity, inclusion, and equal opportunity.
- Flexible working hours and leave policy.
Description:
As the Operations Manager, you will analyse the current state operations, propose workflows and tools that drive improvements to the app or for addressing country-specific needs. Identify and execute on opportunities, to streamline workflows and increase collaboration and productivity across the team. You will proactively track risks/issues with development, ensure business requirements are met, and advocate for future enhancements. Support the leadership team in implementing new ideas effectively within the Uable culture and manage change to maximise adoption of new tools or processes. Define operational metrics and develop reporting tools as needed, for leadership to understand business performance.
Your role/responsibilities:
- Understand the operational framework and work on efficient delivery mechanisms for customer support, Event management & programme management
- Build effective processes to handle escalations ensuring a high level of customer satisfaction.
- Work closely with learning design, product, growth, analytics teams to manage/execute the right processes.
- Ability to partner with global cross-functional business partners, engineering teams, and senior management, to identify and define short-term and long-term solutions to operational challenges.
- Leadership experience in process improvement and programme management experience in startups is a plus
- Coordinating cross function for implementing and execution of events, managing communication, managing event feedback surveys, handling post-event reports.
- Manage our events calendar, assisting with event marketing, monitoring timeframes, and delivering on event brief objectives.
Skills/Qualifications (good to have):
- Have a proactive outlook to problem-solving and willingness to adapt in a highly demanding, collaborative, and fast-paced environment with rapidly changing direction and new challenges
- Proficient in Office Suite and Lead Management Software & project management skills
- Work with the Product Owners and coordinate with project managers and other departments to get projects released on time.
- Ability to manage, monitors and measures project portfolio status, recommending corrective action as necessary, and communicate portfolio status to their management.
- Ability to participate in interviewing, hiring, and training team members; plan, assign, and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems
- Relentless focus on operational excellence by setting the right processes and improving efficiency at every step and balance attention to detail with swift execution.
- Strong quantitative analytical skills and experience developing dashboards and reporting tools using spreadsheet applications, Tableau, etc. a plus.
- Knowledge of the iOS, macOS, and App Store ecosystem a plus.
Personality:
- You are a driven and curious person with the aptitude and agility to learn.
- You are an extrovert and a leader who has built great teams and a team player with great interpersonal skills.
- You are detail and process-oriented person by nature. A natural problem solver and a go-getter.
- You don’t settle with what-is, you constantly strive for excellence.
- You are an explorer with the ability to investigate and get the data; define and work on multiple tasks and complete work within deadlines.
- You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights.
Data AnalyticsThe STPM manages all phases of service delivery including: analysis and design, configuration and build, testing and training, and deployment of solutions and will be accountable for all aspects of project management including all project resources (including partners/subcontractors), project planning, scheduling, risk management, scope management, internal and external communications, status reporting, and resource management (internal and partners).
Responsibilities:
1. Evaluates complex situations using multiple sources of information filters, validates and interpret dynamic material.
2. Manages and appropriately escalates: delivery impediments, risks, issues, and changes associated to the product development initiatives.
3. Ability to lead and motivate cross-functional teams and interact with all levels.
4. Analysis, planning, developing requirements documents, building functional models, developing procedures, developing functional architectures, and other related management and technical duties.
5. Assigns and monitor work of technical personnel, ensuring that project steps are in alignment with business objectives, on-time and within budget.
6. Creates a method of change management including ownership of a documentation, communication plans, process training, etc.
7. Defines project scope, deliverables, roles and responsibilities in collaboration with stakeholders and business partners.
8. Defines, acquires and allocates budget, staff, and other resources necessary to accomplish the goals and/or objectives of the program group/function and monitors performance across resource channels.
9. Designs and implements processes to monitor and control resources, budget, risks and value to Business Objectives.
10. Establishes, plans, and executes major milestone reviews and decision gates to complete the program and project life cycle. Ensures all the required products are produced and reviewed, including the technical leadership of requirements management, design, implementation, system integration, verification, test, quality assurance, delivery, operations, and sustainment of the technical solution.
11. Evaluates technological choices (network/hardware related and technology/code related) by querying providers and understanding enough about implications to make choices for the organization that have an appropriate balance between cost /benefit today and future implications and limitations.
12. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group; developers, product owners, and subject matter experts.
13. Exercises broadly delegated authority for planning, directing, coordinating, administering, and executing many routine and complex projects/programs.
14. Identifies, clarifies and communicates project vision, goals and objectives and how these tie into, support or impedes organizational strategic objectives.
15. Manage scope throughout the project duration. Maintains accurate program estimates, timelines, project plans, status reports.
16. Manages and tracks team velocity, financials, and other KPIs in relation to the plan and published progress reports.
17. Possesses high-level understanding in the areas of web application programming, content management systems, API, database and system design.
18. Provide process improvement recommendations based on best practices and industry standards.
19. Resolves conflicts by demonstrating leadership and appropriate decision-making competencies.
20. Responsible for complex program management tasks and development of standards and processes for scheduling, administration, and accounting.
21. Understands, tracks and articulates issues / risks / action items; work with responsible owners to address the items on a timely basis; update the appropriate stakeholders as needed.
Qualifications:
1. 5-7+ years of Technical Project Manager experience with gradually increasing responsibilities and a demonstrated understanding of Project Management processes, artifacts and tools.
2. A track record as a coach, mentor, and developer of talent.
3. Ability to independently manage the operational aspects of ongoing projects and serves as liaison between project management and project team.
4. An ability to drive to big picture goals and milestones while valuing and maintaining a strong attention to detail.
5. An ability to quickly identify and drive to the optimal solution when presented with a series of constraints.
6. Demonstrated ability in people management, strategic planning, risk management, change management, project management.
7. Excellent judgment, analytical thinking, and problem-solving skills 8. Experience in business process mapping or operational redesign/improvement.
9. Experience working with quality management approaches, techniques, and principles to ensure quality.
10. Full understanding of software development lifecycle best practices 11. Knowledge of both theoretical and practical aspects of project management.
12. Self-motivated individual that possesses excellent time management and organizational skills.
13. Strong cross-functional collaboration skills, relationship building skills and ability to achieve results without direct reporting relationships.
14. Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders.
15. Strong sense of personal responsibility and accountability for delivering high quality work.
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
REQUIREMENTS:
- Must Have: Salesforce Workflow
- Should have strong technical background with Java (Strong), Microservices architecture (MSA) (Strong), DevOps, AWS, Java, Cloud, Micro Services, DevOps
- Sound knowledge of project management, agile and software development practices
- Ability to communicate effectively in both technical and non-technical terms
- Well versed with PM tools essentially MS Project and MS Excel
- Experience in frontend and mobile apps
- Ability to conduct code reviews and ensure quality compliance
- Financials Management dealt with PL of various accounts
- Design and develop complex mappings, performance tuning of mappings, Process Flows
- Hands on experience on System designing, Event sourcing and message broker architecture
- Requirement gathering and analysis
- Define, understand, and analyse non-functional requirements for project
- Lead the technical team
- Should be able to compare technologies to find best fit for project requirements
- Should be able to troubleshoot complex or unusual bugs
RESPONSIBILITIES:
- Ensuring client satisfaction above all
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker
- Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
- Planning, organizing, and monitoring the project to deliver high quality business solutions.
- Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
- Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
- Ensuring project quality of work meets defined governance, process standards and best practices.
- Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
- Assisting the account management team in responding to new project requests
- Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.
Job Summary:
We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.
Key Responsibilities:
- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.
- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.
- Provide training to the client's users and ensure that they are comfortable using the software.
- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.
- Create and maintain workflow documentation and ensure that it is up-to-date.
- Facilitate user acceptance testing and sign-off by clients.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.
- Strong understanding of workflow design and implementation methodologies, tools, and techniques.
- Experience with business process mapping
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with SaaS software development and project management methodologies is a plus.
Website : www.kapturecrm.com
LinkedIn : https://www.linkedin.com/company/kapturecrm/
Job Overview:
We are seeking experienced dynamic consulting professionals/ strategic thinkers who have worked in the corporate and social sector. As an Engagement Manager at Dhwani Rural Information Systems, you will be responsible for the successful implementation of large-scale programs and will be tasked with setting up and end-to-end management of program PMU from Dhwani’s side. You will work closely with the program owners to ensure that all stakeholders are aligned, and updates are communicated effectively. You will act as a point of contact between the program owners and the internal tech team at Dhwani and be accountable for ensuring the overall delivery of scope and SLAs. Key
Responsibilities:
• Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.
• Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.
• Ensure project objectives align with the client's business goals and objectives.
• Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.
• Conduct regular project status reviews, and mitigate project risks and issues.
• Facilitate cross-functional collaboration and communication for seamless project execution.
• Develop and implement performance metrics to measure project outcomes and impact.
• Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.
• Report project progress, status, and results to stakeholders and senior management.
• Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.
• Represent the organization in industry events and forums to build the brand and establish thought leadership.
• Manage business requirement discussions with program owners and report on projects.
• Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.
• Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.
• Own discussions with program owners on tool integration, new features, best practices for data storage, and quality checks. (For Example, mGrant, Power BI, OneDrive, etc)
Essential Technical Requirements:
• Strong research skills (qualitative and quantitative, impact assessments, report writing, log frame design)
• Experience with BI tools like Power BI
• Experience in project management tools and techniques, including project planning, resource allocation, risk management, and stakeholder communication
• Ability to work with cross-functional teams and manage external partners
Essential Non-Technical Requirements:
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with program owners and team members
• Strong analytical and problem-solving skills
• Ability to think strategically and identify opportunities for process improvements
• Excellent organizational and leadership abilities
• High level of motivation and dedication to delivering high-quality work
• Commitment to continuous learning and professional development
• Ability to communicate complex ideas effectively.
• Strong client engagement skills.
• Humility, willingness to listen and learn.
Education:
• MBA or Master's degree in a relevant field such as Management, Development Studies, Economics, or Computer Science, with a minimum of 8-10 years of relevant experience in program management and technology-based projects in the social sector.
• Preference given to candidates with a degree from a reputable institution such as IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship
• Experience working with IT platforms and software solutions is a plus
Keywords:
• Project Delivery
• Engagement Management
• Customer Relationships
• Stakeholder Management
• Risk Assessment
• Resource Allocation
• Schedule Management
• Budgeting and Financial Tracking
• Process Improvement
• Status Reporting
• Communication and Collaboration
• Problem-Solving
• Cross-functional Team Management
• Time Management
• Strategic Planning
• Vendor Management
• Negotiation Skills
• Customer Satisfaction
• Performance Metrics
• Project Management Methodologies
• Data cleaning
• Report writing
• Impact assessments
• Training and training manual development
• Requirements gathering
• Multiple project management
• Fast-paced work environment
• Logical aptitude
• Ownership-taking attitude
• Action/task oriented
• Strong sense of purpose
• Written and presentation skills
Program / Senior Program Manager
Job Description
Responsibilities
- Define and develop roadmaps to deliver strategic goals
- Regularly review the annual and quarterly roadmaps and refine the scope and priorities
- Drive progress reviews with senior management and leadership
- Identify risks and develop mitigation plans
- Report plans, progress, risks regularly at different levels
- Develop release management plans, processes and drive the adoption
- Develop release calendars and release management plans to achieve the same
- Drive sprint planning, standup meetings and ensure the work being done follows the plans
- Lead the customer engagements, set up processes, tools to manage the engagements
- Lead progress reviews, discussions around new requirements and issues with customers and internal teams to ensure customer success
- Articulate customers requirements to the cross functional teams, plan to deliver them
- Organize and manage all phases of the programs to ensure on-time completion
Knowledge and Skills
- Thorough understanding of Software Development Lifecycle (SDLC)
- Experience in managing complex cross-functional large scale enterprise projects.
- Good understanding of tools used for development, QE and Dev Ops
- Experience in setting up, configuring and driving usage of project management tools
- Experience in managing releases in both Cloud and On-Premise environments
- Demonstrated ability to partner with different functions across the organization
- Experience setting up templates and processes that are repeatable
- Passion for using data to drive reviews and decision making
- Ability to write crisp and robust stories to communicate complex issues, requirements
Education
- Bachelor’s degree in computer science from a reputed college
- PMP Certification is a plus
- ITIL Certification is a plus
Experience
- At least 2-3 years in a software development role
- At least 1-2 years in a technical lead role independently managing sub-projects / development of components
- At least 5-7 years in managing software development projects using agile methodologies
- At least 3-4 years (running in parallel to the above) managing releases to the cloud and / or on-prem environments
Total minimum experience for program manager: 12 years.
Total minimum experience for Sr. Program manager: 14 years.
- Total experience of 10-12 years with excellent credentials in BI/DW and having retail domain experience
- Minimum 5 years of project management experience delivering medium to large engagements
- Experience in Agile project management and scrum methodology
- Must have experience of delivering engagements with Azure Data Platform (Azure, Databricks, ADF, PySpark) and/or Microstrategy/Business Objects
- Should be able to plan, manage and execute projects end to end independently
- Should have experience of drafting SOWs, project status reports and financials management
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