11+ BPOS Jobs in Hyderabad | BPOS Job openings in Hyderabad

Business Development Executive :

Job Title: Business Development Executive

Location: [ Hyderabad ]

Experience: 2+ years in Business Development

Company Overview:

Interakt Techsol Pvt Ltd is a dynamic and innovative technology solutions provider, specializing in cutting-edge products such as B2Z, 7 Chain, JKC Junket Chain, TAMP, and Dustalk. We are committed to revolutionizing the industry and empowering businesses with transformative solutions.

Job Description:

As a Business Development Executive at Interakt Techsol Pvt Ltd, you will be responsible for driving revenue growth through strategic partnerships, client acquisition, and market expansion efforts. Your primary focus will be on promoting and selling our suite of products to potential clients.

Key Responsibilities:

Identify and develop new business opportunities to drive revenue growth.

Build and maintain strong relationships with key decision-makers and stakeholders.

Conduct market research to identify potential clients and market trends.

Collaborate with the marketing team to develop effective sales strategies and campaigns.

Present product demonstrations and proposals to prospective clients.

Negotiate contracts and agreements with clients to ensure favorable terms.

Work closely with the project management team to ensure successful implementation and delivery of projects.

Meet and exceed sales targets and KPIs set by the company.

Requirements:

Bachelor's degree in Business Administration, Marketing, or a related field.

Proven track record of 2+ years in business development, preferably in the technology industry.

Strong communication, negotiation, and interpersonal skills.

Excellent organizational and time-management abilities.

Ability to work independently and as part of a team.

Knowledge of CRM software and sales analytics tools is a plus.

Roles and responsibilities:

• Fix an appointment for a sales meeting over a phone call.
• One should be able to convince an existing client or prospect of certain service.
• Answering customer information about B2B IT Services.
• Will be calling in regions like India, the US, Singapore, and Dubai.
• Obtaining customer information such as name, phone no, company name, and their requirements from given CRM tools like Pipedrive, Zoho etc.
• Keeping track of customers that have been contacted and those who do not want to be contacted in the future.
• Following up on previous customers for potential sales.
• Maintaining records of customer contacts.
• Completing customer surveys to obtain information about potential customers.
• Fluent in spoken English and Hindi. Good Communication Skills: Both verbal and written.
• 2-4 years experience in Sales & Marketing. Willingness to work in the UK time zone from 3 pm to midnight. 
• Multi-Tasker and a quick learner and implementer.
• On-the feet thinking and not just robotic process implementer.
• Recording client’s feedback on market information (If any).
• Maintaining periodic status reports, activity reports, and calls/ follow-ups reports.

Requirements:

• Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
• Professional certification in sales and marketing will be an advantage.
• Exceptional oral and written communication skills.
• Strong organizational skills.
• Ability to work in a team or individually as and when required.
• Ability to manage and handle multiple tasks.
• Exceptional attention to detail.
• Ability to tolerate stress and pressure.

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.

Job Responsibilities:

• Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
• A certain degree of creativity, latitude, and problem- solving is required
• Coordinate with cross-functional teams to achieve the
• highest level of customer satisfaction.
• Streamline and expedite operational tasks, including inbound and outbound marketing.
• Follow communication procedures, guidelines, and policies.

REQUIREMENTS

• Experience of 1 year in customer service role handling customer support/technical queries.
• Excellent oral and written communication and people interaction skills.
• Hands-on experience with ticketing software like Freshdesk/Freshchat.
• Good analytical skills with active listening and attention to detail.
• Ability to multi-task, prioritize and manage time effectively.
• Work independently and own the raised matter till closure.
• Work experience in SAAS companies is an added advantage 

Job Brief:

We are looking for an US HR Specialist to join our team and monitor all Human Resources functions. HR Specialist responsibilities include preparing compensation and benefits packages, setting up company policies and maintaining updated employee records. To be successful in this role, you should have a good understanding of full cycle recruiting and solid knowledge of Human Resources. Ultimately, you will foster a healthy workplace by ensuring our HR procedures run smoothly at all times.

Responsibilities:

• Administer health and life insurance programs

• Implement training and development plans

• Plan quarterly and annual performance review sessions

• Inform employees about additional benefits they’re eligible for (e.g extra vacation days)

• Update employee records with new hire information and/or changes in employment status

• Maintain organizational charts and detailed job descriptions along with salary records

• Forecast hiring needs and ensure recruitment process runs smoothly

• Develop and implement HR policies throughout the organization

• Monitor budgets by department

• Process employees’ queries and respond in a timely manner

• Stay up-to-date and comply with changes in labor legislation

Requirements and Skills:

• Proven work experience as an HR Specialist or HR Generalist

• Good knowledge about Human Resources

• Knowledge of Applicant Tracking Systems

• Solid understanding of labor legislation and payroll process

• Familiarity with full cycle recruiting

• Excellent verbal and written communication skills

• Good problem-solving abilities

• Team management skills

• Bachelors or Masters in Human Resources or relevant field

Knowledge of different types of visas available for individuals seeking to enter the United States, including the purpose for which each visa is intended. 

Exp: 0-1 year

Location: Hyderabad (Begumpet)

Shift: 06:30PM to 03:30AM

Mon-Fri (Onsite)

Job Location: Pune/Bangalore/ Hyderabad/ Indore

• Very good knowledge of MuleSoft components.
• Prior work experience in setting up a COE using MuleSoft Integration Software.
• Good understanding of various integration patterns.
• Ability to deliver projects independently with little or no supervision.
• Previous experience working in a multi-geographic team.
• Previous experience with best programming practices.
• Good written and oral communication skills – English.

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

Drive understanding and adoption of our products through effective onboarding of customers.
Keep track of paid sign ups from the website and sales team
Diligently update customer/prospects data in tools provided
Stay on top of updates in current apps

Required Candidate profile
You will ideally have a combination of both Product (Computer Sciences) and Business education & experience
Should be able to work effectively in a Matrixed environment
3 years of relevant experience