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- Should have experience in both sales (hunting) and Account Management (Farming)
- Should have a track record of managing an account for more than 4-7 years with the growth record
- Should possess excellent oral and written communication skills
- Should be willing to have short trips to US / UK for 4 - 7 times a year
- Should have a very good understanding of Technology services
- Should have managed multiple customers/clients
- Exposure to project/ program management would be desirable
Responsibilities:
- Establish productive, professional relationships with key personnel in assigned accounts.
- Build a deep understanding of the assigned account's business and identify potential opportunities.
- Build the pipeline for the existing and new services.
- Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
- Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Responsible for Customer Satisfaction and work with the counterpart on the delivery side
- Own the account and perform the Account Analytics to be able to create growth
- Make sure the CRM is up to date.
- Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
- Own the contract process with all the accounts
- Ensure the client has the complete visibility of all the Aspire services with periodic updates
- Meets assigned targets for profitability and strategic objectives in assigned accounts.
- Ensure compliance to the Account Management process as defined by the company
Accountabilities and Performance measures:
- Achieves assigned targets in the designated accounts.
- Meets assigned expectations for profitability.
- Ensure the collections are done on time (DSO is a metric)
- Achieves strategic customer objectives defined by company management.
- Completes strategic customer account plans that meet company standards.
- Work timing would be aligned to the respective geography.
Key communication points:
- Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
- Customer Side: CXO, VPs, Product Managers
- Maintains high customer satisfaction ratings (CSAT) that meet company expectations.
A curated marketplace for consultants and on-demand expertis
Some of the qualities we are looking for are:
- Self-starter with high energy - solid experience in a fast-growing startup will be a plus
- Solid analytical and problem-solving skills
- Proficient with MS Excel and Power Point
- 12+ years of relevant work experience, preferably in a B2B setting
- Operations and Account Management experience with large corporates is a must
- Strong communication and inter-personal skills
- Personal and professional integrity
Key responsibilities:
- Account management & BD support
- Own and build strong relationships with key clients assigned which would primarily be the big consulting firms and international firms. This will include staying inregular touch with clients, updating them on new products and services
- Thinking through ideas to expand Flexing It's work in each key account - mapping businesses where we aren't present, identifying priorities for the client
- Develop quarterly and monthly plans by client and take ownership for revenue targets for the assigned accounts
- Represent Flexing It externally and undertake calls and presentations with new clients
- Drive targeted BD initiatives - by sector or by client type - over and above key account management responsibilities
- Client support for projects
- Understanding requirements of organizations and guiding Manager and associates on leveraging the platform to find the perfect fit consultants (guidance on ideal profile, making optimal useof the technology)
- Reviewing the shortlist of consultants for a project and sharing those with the client
- Supporting associates where needed on consultant interaction for negotiation on fees etc
- Staying in touch with clients for query resolution and any support required
- Cross-cutting initiatives
- Own and drive cross team projects from time-to-time which could include driving specific partnerships, taking the lead on a product/tech related process, etc.,
Job Description
Experience: Fresher or (0-1 year)
Shift: 3pm to 12am and 6pm to 3am.
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Job Title: Process Associate (CA) |
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Function: Accounting |
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Reports To: Accounting Manager |
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Position Overview: The role will apply principles of accounting to analyze financial information and prepare financial reports utilizing GAAP. May function as an accounting liaison, participate in accounting projects and provide direction to less experienced accounting staff. |
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Accountabilities |
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• Prepares income and balance sheet statements, and various other accounting statements and financial reports |
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• Analyses complex financial reports and records, making recommendations relative to reserves, assets, and expenditures |
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• Reviews and verifies the accuracy of journal entries and accounting records |
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• Reviews balance sheet reconciliations and proposes adjusting entries as necessary |
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Responsibilities |
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• Completes month-end close activities, including but not limited to journal entries, accruals, and accounting for payroll |
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• Reconciles complex bank statements and records related entries |
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• Prepares and maintains balance sheet reconciliations and supporting schedules |
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• Assists in preparation of periodic, quarterly, and annual financial statements |
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• Researches and respond to questions from Operations Managers |
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• Participates in external audit as necessary by preparing required schedules and supplemental information, and responding to inquiries of external auditors |
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• Assists in various special projects as needed |
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• Other duties as assigned |
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Interdependencies |
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This person will work closely with counterparts in areas such as accounting, financial planning and analysis, tax, legal, operations, and other key analysts and managers throughout the company. |
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Competencies |
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· Extremely detail-oriented, analytical, quick learner and ability to work independently |
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· Ability to handle multiple priorities in a time-sensitive and dynamic environment |
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· Excellent communication skills to all levels of the organization |
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· Proficiency with MS Office |
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· High level of accuracy and attention to details |
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Qualifications & Requirements |
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· Bachelor’s degree in accounting+ Qualified CA (mandatory) 1. Good knowledge of GAAP, Accounting Standards, 2. Good communication skills - oral, written 3. Ability to work in a team. 4. Take ownership of the work 5. Work in stretched time, if required, sometimes 6. Abide by values - respect, care, share. 7. Urge to know. |
Skills
CA Accounting, GAAP
ABOUT US:
Formed with the vision of helping brands in digital customer experiences, we believe that machine learning and AI are going to fundamentally transform omni-channel digital engagement. We are visionaries, data scientists, coders and business people. And we are also customers who feel the pain of brands with disjointed customer experiences, with myriad product ecosystems to effectively deal with the end clients.
We are the leading true omni-channel Digital Customer Experience Platform with a goal #beyondORM #beyondListening #takecontrol. We have been helping brands and enterprises to enhance their digital customer experience and gain insights through data & analytics. With our AI driven conversation cloud and digital media command centre, and real-time dashboards we are empowering our clients #beyondsocial. We are headquartered in US, we have physical presence in India and US, and function through partners in APAC region. Our product is sold in over 100 countries directly or through partners.
Role –Technical Account Executive
Experience-3-5 Years
Shift- Day
Location: Bangalore
Immediate Joiners preferred.
About The Job
Simplify360’s is seeking an experienced and highly skilled support engineer or systems administrator with an overall 3-4 years of experience, to join us as Senior Technical Account Manager for our enterprise customer In this role, you'll provide personalized, proactive technology engagement and guidance, and cultivate high-value relationships with clients as you seek to understand and meet their needs with the complete portfolio of product. As a Senior Technical Account Manager, you will provide a level of premium advisory-based support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on the customer's behalf. At the same time, you'll work closely with our Engineering, Product Management, Support, Sales & Services teams to debug, test, and resolve issues.
Responsibilities:
• Primarily supporting assigned customers related to platform training, helping with the reports, taking calls
• Coordinaion with dev, sales, support
• Quarterly reviews or monthly reviews
• Deliver key portfolio updates and assist customers with upgrades.
• Understand your customers' technical infrastructures, hardware, processes, and offerings
• Perform initial or secondary investigations and respond to online and phone support requests.
• Manage customer cases and maintain clear and concise case documentation.
• Create customer engagement plans & keep documentation on customer environments updated.
• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings.
• Provide ad-hoc Technical Support to key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings.
• Liaise with clients alongside the Account Manager, representing products from both a technical and software integration perspective.
• Manage technical communications with client’s technical team, project team, customer services team and senior executives.
• Proactively resolve business & technical problems.
• Work collaboratively with the designated account team to ensure excellent customer service is offered consistently.
• Work with Sales team to identify new opportunities within existing relationships, either due to white space or new product/service offerings.
• Work with global front-line support teams for technical escalation and issue management.
• Meet with existing customers for regular and ad-hoc service-related reviews.
• Maintain expert knowledge of product.
• Enter case information into the CRM to ensure appropriate resolution management.
Requirements:
• A bachelor's degree in computer science or engineering.
• Experience in technical support and sales.
• Good technical and product knowledge.
• Good critical thinking and problem-solving skills.
• Working knowledge of sales software.
• Proven & strong system administration and troubleshooting experience with Linux platforms.
• Experience in a DevOps tools.
• Excellent reading and writing skills in English.
• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support.
Our client is an IoT-enabled startup that helps businesses optimize and digitize their logistics operations. It is effectively streamlining a highly unorganized logistics space with a blend of cost-effective hardware and intelligent software and analytics.
Some of India’s renowned brands like Myntra, Flipkart, Philips, Xiaomi and others have used this innovative SaaS platform to successfully eliminate uncertainties in their supply chain.
Founded by a team of IIT Kharagpur dropouts, this Bengaluru-based location intelligence company has raised funding from angel investors of IP Ventures. It has over 100 customers and has already tracked lakhs of trips.
This platform is disrupting the supply chain & logistics operations of businesses which is heavily reliant on manual methods.
As a Enterprise Account Manager, you will be responsible for building long-term relationships with our enterprise customers.
What you will do:
- Helping customers through email, phone, online presentations, screen-share and in-person meetings
- Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
- Upselling company's new products to the clients and increasing the average revenue per client
- Travelling to the clients' location and understanding their day-to-day logistics problems and designing a solution around the same
- Coordinating with the clients, product team for the constant development of new products
Desired Candidate Profile
What you need to have:- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Excellent verbal and written communications skills
- Critical thinking and problem-solving skills
- Ability to prioritize among competing tasks
- Experience in the Logistics Industry would be preferred
In today’s high-demand equals high-price world, our client focuses on being a universal factory that produces high-quality industrial goods at costs that are globally competitive. The services offered by them include sand casting, investment casting, sheet metal stamping, injection molding etc. and the industries served by them include railways, apparel, consumer electronics etc.
So far in their journey, their network includes, approx., 10K+ suppliers, 600+ customers, 2K+ projects, serving 15+ countries and 25+ industries.
Headquartered in Bangalore, they also have offices in the USA and Singapore. They have raised a total of approx. $649M in funding over 11 rounds.
As a Program Manager, you will be responsible for owning the company's vision, strategy and execution of multiple new enterprise resource planning systems and 3rd party software with the company's OS.
What you will do:
- Working with internal customers, external partners and translating business requirements into scalable solutions
- Defining the implementation roadmap and timeline to meet business objectives
- Working across engineers, business stakeholders, external stakeholders, customer ops and partnering closely with business units
- Helping us execute on long term bets to help us hyper scale our business
Desired Candidate Profile
What you need to have:- Strong Program Management skills
- Experience working with business teams, consultants and implementation partners
- Experience implementing an ERP or CRM Tool at an organization- preferably Dynamics or SAP
- Proven track record of leading complex projects with multiple cross-team customers to delivery and completion
- Ability to determining business needs via consultation, business analysis, and targeted observations
- Strong oral and written communication skills
- Comfortable working alt Saturdays
- 10+ years of experience in entire gamut of Accounts
- Regular accounting and periodical finalization
- Internal financial controls, systems & processes implementation, fine-tuning & adherence
- Decent Communication Skills and close interactions with all the Depts
- Budgeting, cash flow & MIS besides responsible for all statutory compliances which includes Taxation
- Immediate joiners are preferred
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