11+ Business service management Jobs in India
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Micro Focus BSM - Business Service Management-L3,BSM Consulting-L3, (Mandatory) .
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management.
Drives day to day operations and work plan allocation/management.
Conduct periodic reviews with teams.
Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders.
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs.
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
Effort estimation/reviews on need basis for new projects. Minimum work experience: 5 - 8 YEARS
Purchase Manager Technical Profile JD
Male candidate -Experience 10-15 years in engineering industry (Manufacturing) and should
handle a purchase team independently.
Qualification – Diploma or Mechanical Engineer
Good technical knowledge of sheets, rods, pipes, Structural steel, Castings and
outsourcing jobs
Knowledge of drawing, design.
Good communication and negotiation skills
Expertise in vendor scouting / sourcing
Identify cost reduction areas.
Must have good knowledge of metal market
Must have knowledge of Job work process
Should be able to handle a team independently
Ready to travel anywhere to source the material
MIS of Purchase
LOCATION : Koparkhairane, Navi Mumbai
Salary - Upto 80
Associate Manager - Mortgage Operations
We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.
Key Responsibilities
· Managing end-to-end Mortgage Operations ranging from Origination to Servicing.
· Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.
· Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.
· Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.
· Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.
· Identifying opportunities with existing customers for upselling and cross selling other services.
· Creating/Managing process documentation for all customers.
· Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.
Skills and Qualifications
· Prior experience in Operations Management.
· 12+ years in Mortgage Operations.
· Experience of managing a team of 40-60 Full-time Employees.
· Leadership and CRM skills.
· Excellent Communication skills.
· Transition Experience.
· Hands-on experience in handling clients directly.
· Proven track record in People Management.
Benefits
· Performance-based Incentives.
· Flexible work Environment.
Location
The role will be situated at our J P Nagar office.
Responsibilities
- Manage the product development and R&D process, ensuring all stakeholder timelines and deliverables are met.
- Source vendors and negotiate for cost-effective purchases, while reducing delivery times.
- Achieve product assortment goals while ensuring product quality, testing standards, and margin expectations are met.
- Work closely with sales to understand customer directives, analyze sales data, and review new product forecasts.
- Use personas, stakeholder maps, customer journey maps, etc. to develop and refine new product concepts.
Requirements
- 10+ years of experience in product development, with a focus on sensors, IoT, and electronics.
- Comfortable with technical aspects of product development and communicating with engineering teams.
- Experience in dealing with the Chinese vendor ecosystem and exposure to China's ecosystem.
- Great negotiation skills and a mix of business acumen and product knowledge.
- his role requires someone who will be responsible for executing and managing all activities related to product cataloging & pricing, ensuring all product details and prices on the platform are correct and updated
- The individual should have a sound understanding of Vendor Management, Operations, Attributes of the catalog, Category Knowledge.
- Ensuring an error free output & 0% escalations.
- Maintaining categorization of the products on the platform, Updating product information, including images and prices
- Uploading inventory stock positions Operational & co-ordination activities related to the catalog
- Manage Adhoc requests from Category and other internal teams and resolve them within a Specific TAT
- Demonstrate a flexible attitude and be responsive to change and last-minute requests.
- Creation of vendors codes and Entering vendor details in the system. Setting up SKUs on the system. Assisting merchant team with required documentation with other functions and vendors.
- Perform a variety of tasks in populating/procuring content for the product catalog from vendors. Engage with vendors to get product information as per the defined templates of attributes and images. The work includes content creation, population of content from various sources (including research on the internet), interacting/coordinating with vendor/manufacturers, conducting QC, identifying and correcting errors, maintaining records of work received and work performed.
Desired background
- 2-5 years of work experience in Catalogue operations.
- Should have prior experience with E-Commerce & handled external partners.
- Proficient in all MS Office, sound verbal & written communication
- A passion for always exceeding internal and external customer expectations.
- Proactive and able to work with stringent deadlines.
- Ability to follow the process - can follow SOPs consistently and quality check own work. Detail oriented.
What can you look for?
A wholesome opportunity in a fast-paced environment will enable
you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum (business vertical.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Plum works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Amazon Web Services (AWS)As a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
- You have a customer first approach while implementing a technology product and can independently lead the project in a highly consultative and proactive manner.
- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
- You constantly strive to improve customer health metrics like product implementation time, CSAT, LTV, repeat purchase, churn, retention, NPS, upsell and cross-sell.
You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
- Ability to understand complex business requirements.
- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
- Knowledge of technology solutions like APIs, integrations, SQL, AWS, Pendo, Hubspot, Freshdesk would be a big plus.
- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Responsibilities:
- setup and manage business processes and reporting
- work with senior management to achieve business goals
- supervise operations and processes in production, finance and sales
Requirements:
- Ability to work well in a team
- Strong analytical skills
- Written and verbal communication
- Good Written and Oral English/Hindi
• Manage the end-to-end recruitment process efficiently with team members for one of the Business Units.
• Manage a team of 5-6 recruiters.
• Track & report key metrices and analyses data to make decisions and optimize hiring results.
• Developing recruiting plan / strategies to ensure job openings are filled in a timely and cost-effective manner.
• Managing and evaluating external recruiting agencies/vendors.
• Stakeholder management.
• Salary negotiation with candidates.
• Work as in individual contributor for strategic roles.
• Initiating various recruitment reports, analysis and dashboards and managing & delivering them on a periodic basis.
Desired skills:
• Must have experience of working in the IT hiring industry for 12 years, and in a corporate setup for 7-8 years.
• Should have worked in a fast-paced culture and SLA driven.
• Must have very good interpersonal skills.
• Excellent verbal and written communication skills and time management skills are essential.
• Should be willing to go extra mile to fulfil organizational hiring objectives.
Analyze all suppliers in order to select the most suitable suppliers who are able to deliver high quality products at competitive pricing.
Negotiate with suppliers on lead-time, cost and quality so as to obtain the maximum benefit for the company.
Manage suppliers to meet objectives related to cost, delivery performance, schedule and quality.
Develop purchasing or sourcing strategies based on portfolio analyses and supplier preferencing study.
Define and maintain documented category and supplier strategies using market and competitive data.
Liaise with suppliers on delivery schedule so as to ensure on-time deliveries of final product.
Develop, implement and drive the procurement strategies in order to meet cost savings targets.
Review and manage the supplier base to ensure consistency with the sourcing strategy.
Perform regular performance review with suppliers to drive continuous improvements.
Create monthly performance reviews and reports focusing on overall sourcing requirements.
Ensure commercial, legal and contractual compliances in all the procurement transactions.
Adopt appropriate supplier management methodologies and procurement strategies in purchasing to secure better prices.
Train team on effective procurement processes and strategy.
Coordinate with vendor on continuous quality improvement
ZillionsBuyer is among the fastest-growing E-Commerce destinations for Electrical and Industrial products in India. Our business growth is a testament to our work and efforts put in to provide reliable and affordable technology to our customers in just a few clicks. zillionsbuyer is known for its professionalism, integrity, transparency, and total commitment to timely deliveries
- Identifying & management of distributors pan India and willing to travel for such business developement.
- Strong experience in FMCG industry & relationship management.
- Should be energetic, progressive & creative with excellent conflict resolution & problem solving skills.
- Planning & executing business growth (profit maximisation & driving sales).
- Should have strong financial technical s kills, analytical abilities, be able to give monthly report generation on KPI * general financial reporting.
- Develop & identify new business opportunities along with promotional & merchandising activities.
- Should be well organised & motivated with the ability to multitask and meet deadlines.
- Should have inventory managemnet skills, reducing shrinkages & ensure timely stock replenishment.
- Should be able to handle compliance process of imports & overlooking and management of supply to business partners within timeline.
- Mapping competition and benchmarking in terms of actegories, price point, etc.
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