11+ Desktop administration Jobs in Delhi, NCR and Gurgaon | Desktop administration Job openings in Delhi, NCR and Gurgaon

Need Smart IT support Engg for Desktop / Network / IT support for daily routine troubleshooting, and for ongoing turnkey projects.

Lots of learning on the latest IT products

Training provided

responsibilities

• Troubleshooting on Desktops.

• Troubleshooting on Microsoft office 365, firewall and mail servers

. • Monitoring backups.

• Troubleshooting networks, virtualization, and windows servers. Capabilities

Skills

• Technology Graduate OR Bachelor of Science in IT

. • Must have a prior minimum 1 year of experience in customer service or technical support role.

• Effective interpersonal skills and relationship-building skills. • Strong written and oral communication skills (Must have).

• Strong analytical and problem-solving abilities, with keen attention to detail.

• Must be a team player but should also understand the importance of individual contributions.

• Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.

• Must be flexible to work any shift in a 24/7 operation including night shifts.

• Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements. • The work location will be decided by the Organization depending upon the business requirement

. • Candidate should be amendable to work from office. Behavioral Skills

• Longevity and commitment in previous work

• Team player

• Ability to meet target under pressure and time bound deadlines.

Profile : Senior System Analyst

Experience :6.0 Year+

Job Location: Noida, Sec-62, ( Work From Office only )

Shift Time : Rotational shift 

Working Days : 6 Days 

https://www.thinksys.com/

JD Details:

Must-Haves (Technical)

● Experienced in

○ Network monitoring( Must )

○ DB and Cache monitoring

○ Kubernetes monitoring

○ Security events monitoring

○ Web server monitoring

○ Critical server level monitoring(Golden metrics) for distributed systems.

● Hands on experience in following monitoring tools :

○ ELK

○ Grafana ( Must )

○ Nagios (Must)

○ Cacti

○ RKE/Rancher

○ Splunk

○ Cloudtrail

● Hands on experience with the following APM tools :

○ NewRelic

○ AppDynamics ( Must )

○ Datadog ( Must )

● Experienced in the concept of Continuous Monitoring(CM).

● SME in combining multiple data sources to get a clear picture of production systems

● SME for creating alerts related to platform security in above tools.

● Strong knowledge of Linux and Windows environments.

● Strong knowledge of cloud environments.

Good To Have (Technical)

● Scripting for automation

○ Python

○ Bash

● Containerization

○ Docker (Basic knowledge)

● Container Orchestration

○ Kubernetes (Basic knowledge)

● Infrastructure as Code

○ Terraform (Basic knowledge)

Requirements:

• Installing and configuring software, hardware and networks. •Administrate infrastructure, including firewalls, databases, malware protection software and other processes

•Provide technical support for hardware/software issues and resolve help desk requests

•Monitor the system daily and respond immediately to security or usability concerns.

•Upgrade systems with new releases and models and ensuring security and efficiency of IT infrastructure.

•Constant finetuning of the OS for improving the performance of the system.

•Coordinating with OEM support teams in case of any dockets raised and ensure the issues are resolved.

•Provisioning Operational support and troubleshooting the issues related to system administration.

•Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned

•Must be Red Hat certified professional.

Skills Required:

•Red Hat (Primary)

•Debian

•Ubuntu

•SUSE

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

JOB DESCRIPTION – Technical Support 

Educational Qualification: Bachelor’s / Masters, CCNA Certification Experience: Fresher / 1 Year 

Job Location: Delhi (Posist Head Office) 

About Posist Technologies: 

Posist (www.posist.com) is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. It allows restaurant operators to automate operations, delight guests, grow revenues, and become prosperous. Posist powers 10,000+ restaurants in 50+ countries. Headquartered in New Delhi, Posist has a global presence spread across the US, UAE, Singapore, Thailand, UK, and Mexico.
 

Responsibilities: 

• Taking Client queries over Call / Email / Chat 
• Resolve the tickets via Call / Email / Chat/ Remote tools 
• Register Client queries in Ticketing Tool. 
• Follow-up with clients and with internal teams. 
• Resolve the issue within the SLA and Company guidelines. 
• Escalate the ticket to the respective team and follow-up. 
• Resolve the tickets related to Printers, Cash Drawer, networking and Posist product. ● Sending updates to clients related to reported queries. 
• Working in Rotational Shifts. 
• Creating troubleshooting documents. 
•  

Skills Required: 

• Good Communicable skills. 
• Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)
•  Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network) 
• Good Decision making skills 
• Multitasking 
• Willing to work Cross teams 
• Should be a Team player 
• Should have Knowledge of Remote Tools 
• Good Skills to adapt any Software tool. 
• Documentation Skills is an add on.

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

• Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
• Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
• Create and maintain product-related documentation, internal and external
• Debug user issues and create reproducible test cases for engineers to resolve
• Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
• Understand user goals and their desired outcome from using the product.
• Document use cases and feature requests

What we are looking for:

• Previously done customer support role. Preferably technical customer support
• You're data-driven and analytical
• Excellent follow-up skills with great attention to detail
• You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
• You have a highly structured work approach, the ability to manage multiple activities in parallel
• Good communication skills: English / Hindi / Marathi / Bengali 

Location:

• Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
• Kasba Industrial Estate - Kolkata
• Naraina Industrial Area Phase 1 - Delhi 

Timings:

12.00 PM to 9 PM

Working Structure:

In-Office: Monday - Saturday

Remote: Sunday 

1 Weekly off, 2 Monthly offs. 

Joining:

Immediately.

Responsibilities

• Act as a bridge between the L1 Support team and the Engineering team
• Second level troubleshooting of the issues raised by L1 agents
• When required escalate tickets with product/engineering team for the same, and connect with the relevant stakeholders to get them to closure
• Work with the Product team to prioritise the issues
• Work with upstream providers to prioritise concerns and get a closure on the same
• Reduce the overall time to resolve for tickets raised as bugs
• Work with CSMs and Product team to help prioritise the feature requests raised by the customers
• Identify repeated problems, and opportunity for technological resolution to avoid future tickets with same concerns
• Review the solutions documentation from technical standpoint and keep it up to date
  

  Qualifications

  • Minimum of 2 years of experience in IT Industry preferably working in a customer facing role, preferably with international customers
  • Hands-on experience with SQL, HTML, PHP, Javascript
  • Expertise in finding creative solutions to effectively address customer concerns
  • Proficient to ensure customer issues are resolved in the most timely and effective manner possible
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Familiarity with support systems like Intercom, Zendesk etc.
  • Understanding about CRMs and why businesses use them. Past experience of working with a CRM is a plus