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Dear Candidates,
About(CodersBrain)
Who we
Founded in 2015, Coders Brain promotes innovation in the IT sector through excellence and transparency. In the last 7 years, Coders Brain has grown into one of the world’s leading consultancies, offering offshore development services all over the world (USA, UK, Australia, Europe, Canada, India, Singapore, Africa) and providing end-to-end impeccable digital and business solutions that partner with its clients to simplify, strengthen, and transform their businesses. We have worked with enterprises, software companies, SMEs, and startups to provide solutions to their various IT requirements. We provide them with high-quality performance services as technology partners. Through a deep commitment to our clients, extensive industry expertise, and a global network of innovation and delivery centers, we ensure the highest levels of certainty and satisfaction.
Skillset: Oracle ATG Specialist
Experience: 5 to 8 Years
Location: Bangalore
Notice Period: Immediate to 15 Days
Job Description:
• Strong understanding of ATG, BCC, eCommerce and Catalog areas.
• Excellent system analysis and design skills
• Subject matter expertise in the following o Commerce Platforms (e.g. ATG)
• Previous experience with integration of Commerce Platforms .
• Excellent written, verbal and interpersonal skills
• Strong influencing skills in order to be able to sell ideas to the internal team as well as Walmart global partners
• Prompt and effective decision-making skills
• Experience with the large scale on Java / J2EE online transactional retail applications
• Expertise in User Experience, Accessibility, and Compliance to various standards for both Site and Colleague facing tools .
• Experience working in a multi-tenant or "Software-as-a-Service" (SaaS) eCommerce company
• Experience designing systems for extremely high traffic and transaction volumes
• Experience in similar roles at prominent Internet companies, with detailed knowledge about scalability issues and solutions.
A designed a new mobile payment solution
As a Database Administrator, you will be responsible for designing, testing, planning,
implementing, protecting, operating, managing and maintaining our company’s
databases. The goal is to provide a seamless flow of information throughout the
company, considering both backend data structure and frontend accessibility for endusers. You get to work with some of the best minds in the industry at a place where
opportunity lurks everywhere and in everything.
Responsibilities
Your responsibilities are as follows.
• Build database systems of high availability and quality depending on each end
user’s specialised role
• Design and implement database in accordance to end users’ information needs
and views
• Define users and enable data distribution to the right user, in appropriate format
and in a timely manner
• Use high-speed transaction recovery techniques and backup data
• Minimise database downtime and manage parameters to provide fast query
responses
• Provide proactive and reactive data management support and training to users
• Determine, enforce and document database policies, procedures and
standards
• Perform tests and evaluations regularly to ensure data security, privacy and
integrity
• Monitor database performance, implement changes and apply new patches
and versions when required
Required Qualifications
We are looking for individuals who are curious, excited about learning, and navigating
through the uncertainties and complexities that are associated with a growing
company. Some qualifications that we think would help you thrive in this role are:
• Minimum 4 Years of experience as a Database Administrator
• Hands-on experience with database standards and end user applications
• Excellent knowledge of data backup, recovery, security, integrity and SQL
• Familiarity with database design, documentation and coding
• Previous experience with DBA case tools (frontend/backend) and third-party
tools
• Familiarity with programming languages API
• Problem solving skills and ability to think algorithmically
• Bachelor/Masters of CS/IT Engineering, BCA/MCA, B Sc/M Sc in CS/IT
Location: Bangalore
Role reporting into: Director, UX Strategy and Design
Does this role have direct reports?: No
Job Responsibilities:
Collaborate with the product team, in-house designers, and engineers at all stages of the
product development process.
• Plan, research, and produce high-quality product documentation including user manuals,
context-sensitive help, how-to guides, knowledge base articles, FAQs, website content, etc.required by Amagi customers.
• Create product videos, and blog about specific product features.
• Write structured content clearly and concisely that maximizes comprehension and ease of use.
• Research and define UX terminology for various products.
• Write clear, concise, and thoughtful microcopy that supports the product designs and make the interface interactive and intuitive.
• Ensure that the copy resonates with our audiences, reinforces our credibility, and reaches the targeted audience to achieve desired results.
• Research, analyse, and provide usability feedback to the product team.
• Apply audience insights, user research, and brand strategies to develop engaging content.
• Have knowledge of communication style guidelines, user experience and UX writing impact.
• Raise the bar for interface/product communication and drive alignment on voice and tone
across Amagi products.
• Develop precise and specific customer-focused copies that makes interactions on the Amagi interface simpler, more human, and more real.
• Play an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design.
• Have empathy for users & understand different needs of users.
Job Requirements:
Ideally a person should have had the below experiences / possess the below abilities to succeed
in this role:
• Experience in developing product documentation with a strong command of English grammar,a clear writing style, and excellent content organization skills.
• Demonstrated ability to produce high-quality, rich technical content that presents information in easy-to-understand language.
• Experience in creating structured documentation and knowledge of content management
systems.
• Experience working on tools such as Camtasia, Adobe Robohelp, Intercom, etc.
• Should be a team player and be comfortable collaborating across teams.
• Experience working in a fast-paced, deadline-driven, and Agile-based environment.
• Understanding of a user centred design process and UX writing concepts.
• Ability to create content in a variety of different formats from microcopy to long -form.
• Positive attitude towards receiving and delivering feedback.
• Sense of responsibility to deliver committed projects on time with exceptional quality.
• Independent and self-managed working style and strong team-player.
• Proven problem-solving skills with the ability to understand complex ideas.
• Contribute to the development of the content style guide, content strategies, and processes.
• Present your ideas to design and business stakeholders and adapt to feedback.
• Set a scalable copy standard, and drive adherence to UX writing best practices based on
industry standards, internal learnings, branding guidelines, research, and data.
• Own, develop and evangelize copy guidelines and tone of voice.
• Good learning ability to grasp new domains and comfort to understand both depth and breadth across the technology platform(s).
• Good to have – A web-based portfolio of relevant UX writing and conversational design
examples. Link to portfolio must be included on the top of the resume.
Preferred Work Experience: 2-7 years
Education/Qualifications: Any degree with relevant technical writing experience at a software product development company.
Basic Qualification:
• Bachelor’s in computer science or relevant technical fields.
Required Skills:
• Understanding the steps in each migration and run it on demand. • Should be able to validate migrations from the platform UI plus the databases (basic understanding of database queries is a plus). • Should be able to write scripts to validate some data during migrations as and when required. • Coordinating with Dev and QA team. Dev team to get the fixes when something they cannot solve and QA to get the overall certification. • Work effectively, they will have to understand the application well. • Programming skills in any one language is must.
Should be ready for rotational night shifts.
Job Location: Bangalore
JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Notice period should be immediate one.
- BE/B.tech Computer science or related degree.
- Salesforce Platform Developer II certification is highly desired
- 4+ years of experience programming on the Salesforce platform
- Deep understanding of the Salesforce.com product suite including Sales Cloud, Platform and the App Exchange
- Extensive development experience with Apex Classes, Triggers, Visual-force, Lightning, Batch Apex, SOQL, Salesforce API's and other programmatic solutions on the Salesforce platform
- Firm understanding of advanced design patterns and engineering best practices
- Familiarity with agile software delivery methodologies such as Scrum
- Background in development of enterprise systems as part of a complete software product life-cycle
- An effective communicator that works well in a collaborative team setting
- Natural problem solver who enjoys identifying ways to improve our customer's overall experience
- Prior experience in SaaS or subscription-based companies is a plus
- Familiar with integration applications such as Boomi, Informatica and Mulesoft preferred
- Working knowledge of Web and JavaScript frameworks are a plus Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision.
Responsibilities:
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Requirements:
- Graduate (Any Discipline)
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- Excellent English - Verbal & Written (Highly Professional English)
- Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)