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Hi,
We are hiring for one of the global ITSM company specializing in IT Enterprise Management and Integrations. They delivered a wide variety of projects on ServiceNow – CSM, FSM, HRSD, SecOps, App Engine, ITOM & ITSM. The company offers you worldwide project access – US, UK, Middle East, Hong Kong, Singapore, Australia and India.
Job Description Position: HP Service Manager Consultant
Product: Service Management Automation (SMA)
Languages: Java, JavaScript, HTML, RAD Scripting
Databases: PostgreSQL, MS SQL, Oracle
Location: Open/Should be ready for domestic and international travel
Duration: Permanent
Experience: 3 years and above
Job Description:
- Good Knowledge of SMA-SM and SMAX technologies
- Hands-on experience on setting up of SMA-SM and SMA-X 2018.XX and 2019.XX implementation skills
- Hands-on knowledge on Kubernetes
- Setting up the container environment i.e., Master, Workers, NFS, Postgres
- Setting up of SMAX – DR environment
- Hands-on troubleshooting experience on PostgreSQL is preferred.
- Setting up OPB agent for SMAX integration and legacy Microfocus integrations including uCMDB-SM, OMi/OpsBridge-SM
- Experience on 9.6X Codeless approach or 9.3x PD/ Hybrid.
- Hands-on experience on Service Desk, Service Catalog, Incident, Problem, Configuration, Knowledge, SLM, and Request Management modules customization and configuration.
- Hands-on experience on Service Request Catalog and Mobility features customization and configuration.
- Should possess strong development skills on Format Control, Links, Queries, Process Designer Rulesets, Triggers.
- Hands-on experience on Connect IT scenario creations and updates.
- Should possess strong RAD programming and Java scripting skills.
- Should possess good reporting (Crystal Reports, Oracle, or SQL scripting) skills.
- Should be comfortable with various operating systems usage – Linux, Windows
- Hands-on experience on deploying and configuration of SM Web Tier is preferred
- Hands-on experience on the upgrade of Service Manager from classic to Hybrid or Classic to Codeless.
- Hands-on experience on SRC Web Tier customisations is preferred
- Should be ready for domestic and international travel / onsite visits on a need basis.
Additional Good to Have Skills:
- SOAP and REST Webservice skills.
- Integration experience with 3rd party tools using API calls.
- Exposure to Asset Manager and uCMDB.
- Good knowledge of ITIL processes.
As the Implementation Lead/Manager, you will be at the forefront of ensuring a seamless onboarding experience for our clients. You will play a critical role in understanding client needs, managing project timelines, and collaborating with cross-functional teams to deliver a high-quality onboarding experience.
Key Responsibilities:
- Client Onboarding:
Lead end-to-end implementation projects, ensuring a smooth transition from the sales phase to successful system deployment.
Collaborate with sales and account management teams to understand client requirements and expectations.
- Project Planning:
Develop and execute detailed project plans, outlining tasks, milestones, and deliverables. Define project scope, objectives, and success criteria in collaboration with clients.
- Stakeholder Collaboration:
Work closely with internal teams, including product development, support, and training, to ensure coordinated efforts in meeting client needs. Serve as the primary point of contact for clients during the implementation phase.
- Configuration and Customization:
Oversee the configuration of HR Tech SAAS solutions to meet client-specific requirements. Coordinate with the technical team to ensure proper customization and integration of the system.
- Training and Support:
Conduct training sessions for client teams to ensure effective utilization of the HR Tech SAAS products. Provide ongoing support during and after the implementation phase to address client inquiries and issues.
- Quality Assurance:
Implement quality assurance processes to verify that the configured solutions meet client expectations. Conduct thorough testing and validation of system functionalities.
- Communication:
Maintain clear and regular communication with clients, updating them on project progress, timelines, and any potential challenges. Manage expectations and address concerns promptly to ensure a positive client experience.
- Documentation:
Create and maintain comprehensive documentation related to the implementation process, configurations, and client-specific details.
Develop user manuals and guides as needed.
- Post-Implementation Review:
Conduct post-implementation reviews to gather feedback, assess project success, and identify areas for improvement. Collaborate with product development teams to relay client feedback for future enhancements.
You are a desired candidate if you have:
- Proven experience in leading successful implementations of HR Tech SAAS solutions.
- Strong project management skills with the ability to manage multiple client implementations simultaneously.
- In-depth understanding of HR processes and workflows.
- Technical acumen, including familiarity with system configurations and integrations.
- Excellent communication and interpersonal skills, with the ability to build strong client relationships.
- Problem-solving mindset and the ability to navigate complex client requirements.
- Knowledge of quality assurance processes and testing methodologies.
- Training experience, including the development and delivery of training programs.
- Detail-oriented with a focus on delivering high-quality solutions on time.
Amazon Web Services (AWS)Sr IT Administrator
Experience - 4 - 5 yrs
Location- Hyderabad - Hybrid
Mandatory skills : AWS , VMware,trouble shooting, SQL , Problem solving
Responsibilities:
Diagnose and troubleshoot technical issues - Windows
Upgrade the network infrastructure - Windows
Install servers (VMWare and Dell Servers),devices and firewalls(Sonicwall)
Monitor the performance of servers, software and hardware
Ensure the smooth deployment of new applications and SQL DB changes(Manual,Script and CICD) on Windows Environment
Update technical documentation.
Requirements and skills:
Solid understanding of LAN/WAN and Hybrid networks
Good problem-solving and communication skills
Good experience on AD,DNS,MS SQL Server,IIS, VMware and AWS
Hand on experience on Migation of servers(File, AD and Application servers)
Good experience on AWS and VMWare ESXi networks (Miagtion, upgade, and troubleshooting)
Knowledge of security techniques.
Should have worked in complex projects
All the experience is expected in Windows Domain only. Not Linux or Unix.
Working knowledge in AWS is also mandatory.
We need people with good exposure and good attitude and willingness to work in a team.
XML3+ years experience as Oracle Cloud Techno Fucnional Consultant.
(70%- Technical , 30% - Functional)
5-7 years’ experience in IT Field.
Strong Hands on Experience in Oracle SCM or Oracle Financial modules as a technical Consultant.
Should be strongly experienced working with Oracle cloud ERP application particularly on reporting (BI and OTBI)
Advanced understanding of Oracle PAAS offerings and architecture.
Must have knowledge on:
1) Experience in creation and customization of reports/forms and XML Publisher.
Should have worked in Functional modules (SCM/ Finance)
2) Experience in developing or customizing reports using BI templates.
3) Experience in building Oracle BIP reports, Analysis reports, OTBI and
reports using data models.
4) Should have hands-on experience in BI Publisher (RTF design/ eText/Scheduling/ Parameter Handling/ Bursting/ backup and migration of reportsto different pods).
5) Strong knowledge of writing SQL queries using Oracle Financial or Oracle SCM database tables.
6) Very Strong SQL/PLSQL skills to create custom queries in BI Publisher, Oracle Fusion environment
7)Proficiency in creating reports using templates like RTF, Excel, Pipe delimited, stylesheet, e-text, etc
8) Expertise in working with the Cubes and how to extract data from cubes and joins etc
9) Hands-on experience in converting the reports to ESS jobs for scheduling reports
10)Hands-on experience in migrating the reports between environments
11)Excellent Communication Skills
Good to have Knowledge on:
1) Expertise in Conversions and Integrations via FBDI, Webservices
2) Experience in AP Check printing, Positive pay templates, PO
Printing, AP Printing, automated AR Invoice. Lockbox Processing
/ Bank Statementintegration.
3) Solid understanding of performance tuning best practices and
experience improving end-to-end processing times.
4) Additional Reporting Tools: Analysis Dashboard / ESS Base
Financial reporting studio (FRS) and Smartview reports.
5) Knowledge on Integrations and the OIC module.
Job Description: SAP SuccessFactors Cloud Platform Integration (CPI) Developer
Experience: 10+ years of SAP SF Techno-Functional experience
Work Location: Hyderabad, Chennai, Mumbai, Pune, Bangalore
Technical Skills Required:
- 10+ Years of extensive work exp in SAP SF - Employee Central (preferred), Payroll, Compensation, Learning, RBS
- 5+ years of experience working on SAP CPI Implementations and SAP SuccessFactors Employee Central
- Experience with SF-API’s and ODATA Data Dictionary for SuccessFactors
- Hands-on Experience in developing custom complex interfaces with SAP Cloud Platform Integration (SAP CPI/HCI) using various HCI/CPI tools
- Excellent Knowledge of utilizing CPI Standard Adapters and connectivity technologies (SOAP, REST, SFTP, IDOC and etc.)
- Good to have experience in using OAuth Authentication between SAP CPI and SAP SuccessFactors
- Sound knowledge of Groovy Scripting, XSLT Mappings, XMLs
- SAP Certifications – CPI is required
- Optional: SAP Mobile Platform – SMP: Experience in developing mobile apps (hybrid and native) using SAP Mobile Services is added advantage
- Good knowledge around MDF, and associated system configuration is preferred
Roles & Responsibilities:
- Responsible for developing inbound and outbound interfaces to/from the SAP Products cloud to cloud and On-Premises.
- Responsible for Technical Requirement gathering, effort estimation, technical design, and development of interfaces.
- Actively participate in end-to-end project activities to ensure the team delivers effective business systems solution.
- Coordinate extensively with business users, functional and cross-functional team members, developers, integration resources.
- Solution Architecting to ensure that technical designs utilize the appropriate integration pattern and standards
- Proactively scan for troubleshooting and resolve system related issues that could impact end-to-end system functionality.
- Design, implement and support complex business processes in an SAP SuccessFactors Human Capital Management (HCM) environment
- Experience working with international clients at onsite locations will be an added advantage
- Workbook Business Blueprint Preparation Execution of Test Cases, Test Plans, Test scripts, Knowledge of MDF foundation objects associations Business rules and workflows
- Conduct thorough Joint Application Design sessions with the business end users to review business needs and document any additional system/reporting requirements
Inter-Personal & Soft skills required:
- Positive work ethic to deliver results within tight deadlines and in demanding situations
- Flexibility to adapt to a variety of engagement types, working hours and work environments and locations
- Excellent written and verbal communication skills
- Proactive, self-directed, resourceful, and highly organized
- Team player: Team management skills, self-driven and ability to work independently
- Exhibit strong leadership and comprehension abilities to develop business documents and to anchor system support activities
- Ability to explain SAP concept to business in non-technical terms
Duration: 1Year
Certification: PD1 Must
Must Skills: LWC, Aura, Apex, Sales / Service Cloud, communities.
Rate: $10/hr USD
No.Of.Positions: 4
Experience: 3-4years
- Experience on using Mendix Developer Studio for designing and developing Web-based
applications
Knowledge of web services
Knowledge of export & importing data
Knowledge of debugging the web services & microflows
Understanding Data models and SQL Query Building
Build applications using Schema Domain Entity Design, User Interface Development for
Desktop, Tablet and Mobile devices
Knowledge of building Microflows and Nanoflows and using Containers
Understanding Data models and SQL Query Building
Strong customer intrfacing and conflict resolution skills
equivalent
Experience in Enterprise System Architecture solution design involving interfaces,
integration and custom connectors (REST, OData, SOAP etc.)
Strong technical knowledge on Mendix Development including SaaS, DB Schema Design,
User Interface Development for Desktop, Tablet and Mobile devices
Programming Knowledge of Cloud native development including HTML, CSS, Java, XML,
SOAP and SQL
Experience in Error handling management
Experience in Administration of application
Experience in implementation of UX & Mobile Apps
Experience in deploying of Mendix application into private cloud
Implementing custom widgets experience
Experience in integration with third party apps like SAP, Sales Force etc.
Strong customer interfacing and conflict resolution skills
Minimum 4 to 14 Years OTM Technical / Functional experience
- Must have functional and techno-functional experience in OTM implementation and/or have supported projects dealing with these systems, and/or have worked on OTM Cloud
- Must have strong technical and functional knowledge of the latest OTM Application
- Must have knowledge of preparing mapping document to interface OTM system with EDI, WMS, order management and finance systems, and be able to translate the functional specifications into design specifications for the Offshore Delivery Centre
- Must have ability to write SQL statements for automation agents and other technical topics
- Hands on experience on JSPX/XSL will be additional advantage.
- Experience in end-to-end OTM life cycle/implementations/up-gradation and OTM architecture will be preferred
C2-5 years of experience in embedded software development.
Software background, experience in design, development, integration & test of embedded software for mobile targets is a plus
Strong C programming Skills
Experience in Device Drivers Development and Kernel Programming required.
Experience in BSP (board support package)
Sound Operating system knowledge
Hands-on experience with debugging and SW optimization is a must
Power SW optimization would be plus ( Like Linux/Windows or any other RTOS)
Skills Required
- Must demonstrate exceptional verbal and written communication skills
- Must demonstrate ability to communicate effectively at all levels of the organization
- Proven ability to design and implement new processes and facilitate user adoption.
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce.com best practices and functionality
- Strong data management abilities
- A documented history of successfully driving projects to completion
- A demonstrated ability to understand and articulate complex requirements
- Experience with nonprofit processes preferred
- Previous experience working in a SCRUM or agile environment preferred
Organizational Alignment
- Reports to the Senior Manager of Business Systems
- Supports full Sales and Sales Operations staff
Amazon Web Services (AWS)Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.
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