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True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

• Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot and identify solutions to promptly resolve customer/users issues
• Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
• Create and maintain product-related documentation, internal and external
• Debug user's issues and create reproducible test cases for engineers to resolve
• Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
• Understand user goals and their desired outcome from using the product.
• Document use cases and feature requests

What we are looking for:

• Previously done customer support role. Preferably technical customer support
• You're data-driven and analytical
• Excellent follow-up skills with great attention to detail
• You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
• You have a highly structured work approach, the ability to manage multiple activities in parallel
• Good communication skills: English / Hindi / Marathi / Bengali

Desired Candidate Profile

• Graduation is a must. MBA is highly preferred
• Relevant work experience of 5 – 15 years in strategic research/consumer insights is required
• Outstanding communication skills (Verbal & Written)
• Proficiency in MS office suite
• Excellent listening, researching, analytical, negotiation, interpersonal and presenting skills

Job Description: 

● At least 4 to 8 years of experience in software quality assurance manual testing 

● Proven record of test strategy and planning, STLC, deployment, defect tracking, and test  harness. 

● High degree of initiative with a passion for learning technology. 

● Must have strong hands-on experience on any programming language PHP, React Native JavaScript, HTML, CSS. 

● Must be competent enough on API testing using Rest Assured and Postman.

● Performance testing experience with relevant automation and monitoring tools (e.g.,  JMeter, load runner). 

● Responsible for coming up with and executing scale tests, performance, and longevity tests.

● Must have testing experience on cloud-based platforms and working knowledge on  integration testing using CI/CD pipelines. 

● Should have working experience with at least one of the MYSQL databases and NoSQL DB viz. 

● Cosmos Db, Cassandra, MongoDB.

● Should have strong fundamental understanding of network topology and the TCP/IP stack  and working knowledge of load balancing methods and deployment architecture

● Experience with GIT Hub, Maven, HP ALM, Jira, Jenkins, code coverage tools and CI/CD
● Exposure of sizing (estimating) the project and defining timelines 

● Good to have knowledge of Platforms like Windows / UNIX / Mainframe.

● Work under the direction of the Game QA Lead to provide test support for two dozen experienced game designers, artists, and engineers. 

● Perform daily smoke tests of game builds, using the build computer and the install scripts.

● Run through and write test plans for existing and new features. Become familiar with the  project design by closely reading project documentation and reaching out regularly to our  team of game developers. 

● Verify that identified bugs are fixed in the database. 

● Identify and bug new issues that occur in the HMD and tablet interface.

● Build on your own fundamental QA skills by learning the specifics of game  development QA for mobile devices, VR headsets, and experimental technology.

● Engage in continuous improvement of the QA process. 

● Maintains quality service by establishing and enforcing organization standards.
● Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of the-art practices; participating in professional societies. 

● Contributes to team effort by accomplishing related results as needed

• Proactively working on reporting and analytics of our ongoing projects for best of impact outcomes
• Preparing data for analysis including building repeatable and well-documented processes to create new analyses of data; conducting data analysis for our projects and development impact tracking and identifying patterns, questions, and areas for further analysis
• Setting up reporting systems for all products to ensure best of transparency, focus on performance and value creation
• Managing impact management processes across the organization with a clear timelines and schedule as well as active communication to internal and external stakeholders in an organized and dependable manner
• Ensuring coordination between staff and stakeholders including dialogues, meetings, presentations as may be required to ensure successful, meaningful and impactful project delivery
• Ensuring the Project operations team has an effective Impact management framework for creating and maintaining relationships with the community
• Jointly focussing on growing the outreach and impact of our work in social edtech
• Creating deep impact reports for every project using Excel, Word and PPT based on specific project deliverables, direct and indirect impact as required for each of the projects and creating collaterals, creatives, mailers and videos of progress, updates, storytelling on Impact to engage our stakeholders

Desired Candidate Profile

• Working knowledge of different approaches to program evaluation and assessment
• Excellent writing skills and command over the English language
• Strong analytical skills, ability to think laterally and detail oriented and with a high level of curiosity and interesting researching projects
• Excellent documentation and reporting abilities to create informative and good reports and data sheets using Word, PPTs etc. along with Advanced Excel and data management skills
• Proven track record of displaying a high degree of self-initiative
• Ability to create videos and collaterals using images and short video clips    

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Expertise of SQL/PL-SQL -ability to write procedures and create queries for reporting purpose.
• Must have worked on a reporting tool – Power BI/Tableau etc.
• Strong knowledge of excel/Google Sheets – must have worked with pivot tables, aggregate functions, logical if conditions.
• Strong verbal and written communication skills for coordination with departments.
• An analytical mind and inclination for problem-solving