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Company Profile:

A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.

Key Facts:

The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals.

Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry.

Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.

Responsibilities:

As an Assistant Manager/Engineer in the Branch Service team, you will play a vital role in ensuring our customers receive exceptional service and technical support. Your responsibilities will include:

• Providing service support to customers based on sales requirements.
• Offering technical support to sales engineers and customers.
• Planning and attending pending service jobs promptly.
• Responding to emergency service requests within designated timeframes.
• Inspecting customer units, performing failure analysis on-site, and providing service estimates to sales engineers.
• Performing geared-motor servicing at customer locations based on confirmed sales documentation.
• Conducting geared-motor servicing at the Service Center as per written confirmation.
• Coordinating and arranging the service of geared motors requiring off-site servicing.
• Conducting service training for customer engineers upon request from sales.
• Maintaining thorough documentation of service orders and files.
• Updating records in the system for the branch and Head Office.
• Providing feedback for maintaining necessary spare inventory at the branch in coordination with the Branch Manager/Regional Manager.
• Ensuring the Service Center, tools, tackles, and equipment are well-maintained.
• Assisting in other tasks as directed by the Branch Manager/Regional Manager in the absence of service jobs.
• Ensuring documentation and records adhere to QMS department procedures.

Authority:

• Preparing and providing service estimates.
• Creating and signing service reports for customer review.
• Deciding on component replacements during service jobs up to Rs.10,000 (in collaboration with Manager Service/Branch Manager).
• Making informed decisions on the course of actions during service engagements.

Dimensions:

• Area: Responsible for all regions within the sales branch.
• Customer Value: Handling service for 250-300 customers.

Profile:

• Education: Diploma in Mechanical/Electrical Engineering from a reputable institute.
• Experience: A minimum of 3 years experience in maintenance or servicing similar products within any engineering industry.
• Skills Required: Proficiency in Customer Relationship Management, strong Repairing and Troubleshooting skills, effective Communication Skills.

What We Offer:

• A collaborative and transparent working environment.
• Structured employee development programs and mentoring support.
• Personalized training to ensure a smooth onboarding experience.
• Access to state-of-the-art technology and excellent working conditions.
• An organization that values energy efficiency, social responsibility, and environmental protection.

We are seeking an enthusiastic and curious Salesforce Technical Architect to join our team to design and develop solutions on the Salesforce.com platform using Apex and Visualforce programming languages. In this role, you’ll work in a highly collaborative environment where communication with the Marketing, Sales, Underwriting, and Backend Engineering teams is key to your day-to-day success.

As a Specialist Leader in our Salesforce practice, you will:

• Serve as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients’ business needs
• Organize and deliver services on a cross-section of projects
• Maintain your technical knowledge within the industry and leverage this subject matter knowledge in client engagements
• Contribute to the development and cultivation of business and vendor relationships
• Serve as a “Subject Matter Expert”, adding interpretive value to data presented or experienced insight into a functional process or issue
• Display leadership and business judgment by anticipating client and project needs and developing alternative solutions
• Identify opportunities for other Rialtes service offerings that can address client needs
• Manage solutions, delegate resources, and help ensure quality assurance principles are met across projects and deliverables
• Supervise the work of team members and support delivery team staff
• Provide input and actively participate in recruitment and retention activities

Qualifications Required:

• 6+ years in an SFDC Technical Architect role
• Pre-sales, proposal, and RFP experience
• At least 4 full life-cycle Salesforce implementations with strong expertise in 2 of the following modules: Sales Cloud, Service Cloud, Marketing Cloud, Force.com
• Strong communication skills, both written and oral.
• 5+ years of hands-on experience on Sales/Service Cloud/Community or Force.com platform and integrations
• 4+ Salesforce Certifications in development & Administration.

Desired Candidate Profile

• Bachelor of Technology in Computer Science/ Engineering/ MCA
• 4+ years of experience on Project/Program Management roles working on managing complete development cycle of SaaS products/applications
• Certification in Scrum Master
• Knowledge of Project Management tools such as JIRA
• Software Development or QA Engineer background is a plus
• Ability to transform raw thoughts into clear technical documentation and/or direction
• Problem-solving capabilities with the ability to identify root cause, patience and commitment to solve
• Excellent verbal and written communication, presentation and articulation skills