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Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!
What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. It was founded in 2015 by IITM & IIMA alumni and has got the support of marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric in its journey to be the biggest all remote company in the world.
In short, we pioneered remote working when very few believed in the concept and now we are leading the way for the entire world to see!
Job Profile:
- An Online Business Manager at Wishup is a remote full-time employee that works for and is trained by Wishup, and is deployed to engage with one or more US-based clients. - The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone
What’s in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 2 weeks of training during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance
Roles & Responsibilities:
As an Online Business Manager, you will work closely with one or more clients on either one or all of the following tasks:
- Project Management
- Ecommerce Assistance (Amazon Seller/Shopify)
- Advanced Excel and MIS Reporting
- CRM and Lead Management
- Online Research
- Lead Generation
- Executive Assistance (Itinerary Planning, Calendar Management, Inbox Management, etc.)
You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations
The commitment to a long-term association is highly expected from the candidate. Also, since this is a remote position, you must be self-driven and organized
Job Prerequisites:
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work in US time zones
Work Shift (either of the following may be allocated):
Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
Company Reviews:
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=e Ng
Social Media Links:
LinkedIn - https://www.linkedin.com/company/wishup-services/" target="_blank">https://www.linkedin.com/company/wishup-services/
Facebook - https://www.facebook.com/wishupnow/" target="_blank">https://www.facebook.com/wishupnow/
Twitter - https://twitter.com/wishupnow" target="_blank">https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/" target="_blank">https://www.instagram.com/wishupnow/
Training at Wishup:
https://www.youtube.com/watch?v=6Uolgas0Uj4" target="_blank">https://www.youtube.com/watch?v=6Uolgas0Uj4
Life at Wishup:
https://www.youtube.com/watch?v=qHPMod_jzmA" target="_blank">https://www.youtube.com/watch?v=qHPMod_jzmA
Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.
Who You Are:
You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing community room/lobby, in addition to tracking and maintaining customer entry logs and call queues. You will be a client facing facilitator to our team for intake of customers and well as following our culture and performance standards.
You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.
To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.
What You’ll Be Doing:
- Duties to include: greeting customers, updating the call queue, managing lobby, responding to SMS and email; in addition to building templated customer accounts information when needed
- Answers video calls, chats and emails and will schedule appointments with team members
- Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM
- Create best practices on waiting room etiquette and maintaining a great zoom room environment
- Enter data into spreadsheets or update office calendars
- Answer and route customer phone calls and oversee transfers
- Assist and send reviews for customers to complete and score/rate their customer experience
- Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided
- Assisting and prioritizing at-risk and urgent customer needs in a quick fashion
- Responsible for pipeline organizing and creating task reminders for the team
- Increase your product knowledge and skills by participating in department meetings and trainings
- Other duties may be assigned and/or modified as business needs change
What You’ll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
- Graduation required
- Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
- Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
- Experience answering high call volume calls and solving customer’s needs preferred
- Excellent phone, email and instant messaging communication skills
- Organization skills to keep accurate records and find important information quickly
- Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
- Patience and listening skills to respond appropriate and interact positively with customers
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
- Emotional intelligence with the ability to adjust your communication style based on the nature of the call
- The ability to build lasting first impressions and relationships with customers
- Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions
- Reliable high speed internet/WIFI connection at home with little to no interruptions
- Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
- Knowledge of HighLevel products and services preferred
- Intermediate MAC computer skills including use of multiple monitors and applications
- Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Data Analytics
- Interacting via various channels, such as live chat, emails, social media and direct calls
- Modifying sales pitches in response to customer demand
- Acquiring and retaining contact information databases
- Put forward suggestions in accordance with the requirements of the consumer
- Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
"RAP - Rapid Acceleration Partners" provides practical AI solutions for digital business transformation. With a view to democratize AI, RAP has developed RAPFlow - an AI orchestration platform for building content intelligence solutions and RAPBot - an RPA tool for end-to-end automation.RAP’s vision is to provide a unified Intelligent Process Automation platform centered around Computer Vision and Natural Language Processing, combining it with RPA.
If you have the passion to be part of a fast-growing team that is geared towards redefining how IPA solutions are delivered and have that X Factor to contribute to a world class product, we have a place for you! Visit https://rapidautomation.ai/ for more details about RAP.
Responsibilities:
-Build expert level knowledge on RAP's Robotic Process Automation and Intelligent Process Automation products.
-Interact with customers, understand their business processes and automate the processes (design, test, deploy, sustain) using RAP's products.
-Interfacing with Product teams for addition of new features in the product (feature and use-case definition, testing & adoption of released features etc.).
Must-Have:
Very strong analytical skills and being a quick learner.
Good communication skills.
Good-to-have:
0 - 2 years as a Business Analyst or Quality Analyst / Tester or other relevant experience.
Basic programming knowledge in any language.
Experience working on any workflow based tool OR automation tool/platform (UIPAth, AutomationAnywhere etc.)
Customer handling experience.
Job Location: Chennai
1. Developing Dashboards as per leadership requirements to analyze the gap in sales performance
2. Transform high volumes of complex data into advanced analytic solutions.
3. Maintaining & updating Multiple large databases in structured format for ready to use in Excel Creating
multi-level dashboards with slicer, conditional report as per region wise access
4. Collaborated with various departments to improve the quality of data and reporting.
5. Performed data analysis and designed reports as per departmental needs.
6. Provide strong reporting and analytical information support to management team
7. Perform Day to Day Analysis of MIS Reporting & generating Sales Data reports on periodic basis.
8. Reports/dashboard generation & Publishing– Daily / Weekly / Monthly.
9. Monthly / Quarterly Revenue MIS as per Pan India Sales.
10. Analyzing Budget Vs Actual performance and finding the gaps to increase the sales
11. Generate and Publish Management reports in an accurate and timely manner.
12. Preparing,analyzing & tracking monthly Sales forecasting, Sale Trend Analysis and sharing the same with leadership ( Store Wise , SKU Wise & Category Wise)
13. Supporting Senior management team & other department heads with in-depth analysis
14. Generate both periodic and ad hoc reports as needed.
15. Analyse business information to identify process improvements for increasing business efficiency and
effectiveness.
16. Analyze Stock Availability & Fill Rate in Stores highlight low Stock low fill rate SKU`s in store
17. Preparing & Analyze Customer Bounce Report share with sales and logistic team
18. Help to identify any areas for process improvements.
19. Conduct Business Process analysis and identify critical issues and gaps .
20. Coordinating with Operations and other support groups.
21. Sales target setting across territories.
22. Analyzing the budget spend and trends for products across channels.
23. Design & implement sales expense/allowance module for all levels of field force.
24. Handling Sales Expenses & Cost Variance of Expenses (pre-month & estimates of expenses).
25. Activity Expense/Allowance, Advance, campaign expense.
26. Coordination with marketing & dispatch department for various inputs to field force.
27. Handling Sales Force Automation (SFA) Software for online reporting system for Sales Force Effectiveness.
28. Preparation of Creative Charts as per Analysis.
29. Preparation of Power Point Presentation as per MIS & Important Reports.
What is the role?
The role will be focused on the frontend in the sales function. You will be responsible for acquiring new customers and create a pipeline for enterprise accounts. This will be a IC and enterprising opportunity, in a start-up environment, so we are looking for a motivated self-starter.
Delhi and Mumbai
Key Responsibilities
- Creating a list of enterprise accounts and win them with consultative sales approach
- Pitch the company and its products through rigorous prospecting
- Strike and initiate conversations with high-profile personas in prospective companies.
- Mapping market and innovate in outbound approach
- Excellent presentation and sound understanding on
- Maintain discipline in CRM update , customer engagement and company policies
What are we looking for?
An enthusiastic individual from SAAS, E-com, Fintech or entrepreneurial background
- 8-10 years of B2B India Sales.
- Graduate in any stream or an equivalent educational qualification.
- Have a basic knowledge of technology and a detailed understanding of India sales and market
- Excellent communication and interpersonal skills.
- Well versed in using tools such as LinkedIn, HubSpot, etc.
- Be self-motivated, data-driven, and result-oriented.
Who will you work with?
You will work with the Sales team and report to the President - Sales and BD.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
concepts and marrying them together to change perceptions, influence behaviour and bring awesome campaigns to life.
RESPONSIBILITIES:
1. Create compelling copies for both brand communication and performance ads.
2. Decode target audience and user personas to defining copywriting style.
3. Develop brand tone and voice based on client expectations and digital marketing objectives.
4. Create and unify copies for multiple offline and online brand assets as well as integrated
communication channels.
5. Conduct thorough research before copywriting.
6. Proof-reading and editing existing copies to check, refine, and rectify for context, verbal appeal,
and information.
7. Create content previews.
8. Visualize and create unique concepts based on briefs and translate them for art teams, for them
to transform those into creative designs.
9. Coordinate with the Content Lead or Client Servicing Teams to understand requirements and
deadlines.
10. Work with designers to prioritize design tasks and oversee execution.
EXPERIENCE:
1. 1+ years of experience as a Copywriter with a track record of handling brand communication for
clients is desirable.
2. Knowledge in- and experience with digital content creation for social media (scripts,
advertisements, brand assets, etc.) is a must. A plus if done for other media.
3. A portfolio that demonstrates your ability to turn raw ideas into beautiful and compelling
content for consumers.
SKILLS & QUALITIES:
1. Excellent command over English, both verbal and oral.
2. A keen sense of design, detail, creativity, and a flair for writing is essential.
3. Ability to prioritize projects, multi-task, and deliver under pressure.
4. Ability to understand the needs associated with every target group.
REQUISITES:
1. A portfolio that demonstrates the ability to turn raw ideas into compelling content.
About the company
Anaxee Digital Runners is building India's largest last-mile verification & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach remotest parts of India, on-demand.
We are already serving 11000 pin codes (57% of India) | Website: www.anaxee.com
https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">Check out our company pitch (6 min video) to understand the goal - https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">https://www.youtube.com/watch?v=7QnyJsKedz8
Job Location: Indore | Full Time | Experience: 0-3 Years | Salary ∝ Expertise | Rs.1.8L ~ Rs.3.6L |
Job Role:
We are looking for a fact finder Project Manager (Operations)/Operations Analyst to join our team. This role requires you to be a tech-savvy Project Manager to execute various projects being executed by the company. You need to understand customer requirement, evaluate whether the project can be executed by the company, planning for resources required to complete a project, finding team members to suit the project and ensure project delivery. You’ll be an exceptional problem solver and take responsible actions in ensuring the company’s productivity, and requirements.
Responsibilities:
- Identifying customer requirements by interviewing customers; understanding the scope of work
- Identifying resources on the basis of the requirements of the project-in-hand.
- Design process based on the scope of work in a work-flow chart and diagram and establish performance parameters
- Create quality check parameters.
- Train the internal team on the process and QC. Prepare training and communication material for all resources aligned for the project
- Ensuring the performance and effectiveness of the project and finding the corrective measures in case of any deviation.
- Monitor QC parameters.
- Reporting to the customer on a daily basis, solving any queries. Making sure project timelines are met.
- Following up with customers and getting feedback.
Requirement:
- 0 to 3 or more years of experience as a Business/Operations Analyst or similar role.
- A people friendly person with organizational, leadership and management skills
- Ability to think creatively and solve the problem
- Hands-on in MS Excel and any other data analytics would be a plus
- Education: B.E./B.Tech/B.CA/IT/BBA (Operations) and above | MBA (added advantage)
- Problem Solver and Project Management Skills who can build Client Relationships
- Who possess Networking and technical zeal
- Fact-based management to drive https://en.wikipedia.org/wiki/Decision_making">decision making
- Tech Savvy
- Good Communication Skills in English & Hindi
What we offer:
- Great working atmosphere in a comfortable office.
- And an opportunity to get associated with a fast-growing VC funded startup.
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