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Requirements
- 6-10 years of experience in technical customer support or network operations
- IP Networking basics: TCP/IP(ARP, IP, ICMP, TCP, UDP), Subnetting, IP Packet flow, OSI layers
- Routing technologies: OSPF, ISIS, BGP, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM), Multicast VPN (MVPN)
- BNG protocols: PPPoE, DHCP, IPoE, L2TP
- Forwarding: Hierarchical QoS, uRPF, Firewalls, ACLs
- Switching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric as an added advantage
- Very Strong automation skills and experience with scripting languages like Python/Robot Framework
- Experience with traffic generators and network protocols analysis tools like IXIA, Spirent
- Any Open Source tools usage & certifications is an added advantage
- Knowledge of Linux, ONL infra and containers is an advantage
Responsibilities
- Proactively work with customers to enable them maximize usage of RtBrick products with least possible effort
- Understand customer usecases and help with qualification of RtBrick products & features
- Triage and resolve any issues customers face with products
- Work with engineering to resolve new defects
- Help engineering by collecting relevant information from live setup and reproduce the issue in LAB occasionally
- Understand in-house regression coverage and identify gaps in test case as per customer deployments
- Write and automate test cases related to customer usage and defect scenarios
About you
Product Support Engineer works closely with the tech lead to drive the vision and plans, building and supporting with lovable technology first product that customers want.
Responsibilities
- Troubleshooting tech issues by asking customers targeted questions.
- Providing customers with tech support via desktop solutions, chat functions, emails, and calls.
- Following up on technical queries and providing prompt feedback.
- Prioritizing customer queries and escalating serious technical issues to developers.
- Ability to relay important application feedback to developers
Your growth
- You’ll experience growth as startup has turned profitable and become the leading Whatsapp solution provider for D2C businesses in India
- You’ll see a 30-people team becoming a 100-people and will grab the rarest opportunity to be in the room where company’s decisions are planned with founders, product and marketing leaders.
- You’ll love working with super-strong business and product teams, and fall in love with technology first approach to solve large scale tech problems.
- You will be rewarded with a competitive offer.
Qualifications
- 1-3+ years experience as tech support engineer
- Problem solving attitude
Benefits
- Free snacks & grubs 🌭 every Christmas, Eid and Diwali from our beloved brands (check it out !)
- Mid term appraisal
- Health benefits
- Bring your dog to work 🐶
- Sponsored meet ups at resorts across India!
About us
We are on a mission to help 30 million+ D2C brands and SMBs with automated sales and user acquisition on WhatsApp in India. In the first half of 2021, Businessonbot has grown 145% M-o-M in MRR and targets a massive wave of D2C businesses in India.
This year, we'd like to become the 1st and largest WhatsApp SaaS player of its kind in India. There’s never been a more exciting time to be in Businessonbot.
Job Description:
- Looking for someone with 2+ years
- Strong experience over Python + SQL.
- Very proficient with the problem solving.
- Good Communication Skills.
- Need to Understand the product and features, to demonstrate them to the end users.
- Sound knowledge of Java and SQL
- Need to Analyze and Resolve the Product-specific queries, MySQL.
- Consistently Deliver the customer requirements.
- Engage with the Development team and manage the progress of cases.
- Should be able to cope with a high-pressure work environment.
- The working model will be 24X7.
Must require
- Good Communication both verbal and written
- Analytical skills
- Team player
We have an opportunity for a Lead Operations Engineer role with our client at Bangalore /Gurgaon. Sharing the JD for your reference. Please revert if you would be interested in this opportunity and we can connect accordingly.
JOB DETAILS
Shift timing:
9.00AM-6.00PM / 11.00AM -8.00PM / 2.00PM – 11.00PM / 7.00PM -3.00AM IST(Night shift allowance will be provided)
Position
Lead Operations Engineer
Location
Bangalore/ Gurgaon
About Our client
Who we are :
At a time when consumers are connected and empowered like never before,
Our client is helping the world's largest brands provide amazing experiences at every turn. It offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24
social channels. We empower entire organizations to work together across social, marketing, advertising,
research, and customer care to manage customer experience at scale. Most exciting, Our client works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike,
P&G, Shell, Samsung, and Visa.
What You'll Do
What You’ll Do As a Lead Operations Engineer at our client, you should be passionate about working on new technologies, high profile projects, and are motivated to deliver solutions on an aggressive schedule.
Candidates from product based companies only.
1. 5-7 years of exposure and working knowledge of data centers on-premise or on AWS/Azure/GCP.
2. Working Experience on Jenkins, Ansible, Git, Release & Deployments
3. Working Experience on ELK, Mongo, Kafka, Kubernetes.
4. Implement and operate SaaS environments hosting multiple applications and provide production support.
5. Contribute to automation and provisioning of environments.
6. Strong Linux systems administration skills with RHCE/Centos.
7. Have scripting knowledge in one of the following – Python/Bash/Perl.
8. Good knowledge on Gradle, Maven, etc
9. Should have knowledge of service monitoring via Nagios, Sensu, etc
10. Good to have knowledge on setting up and deploying application servers .
11. Mentoring Team members
❖ Performing requirement analyses by interacting with BA, PM, and
Architect.
❖ Developing high-level and detailed designs.
❖ Design, Develop, Test, Implement and Maintain high-volume, lowlatency applications for critical systems and delivering highavailability and performance.
❖ Writing well designed, testable, reusable, efficient code.
❖ Conducting configuration of your own work.
❖ Reviewing the work of other developers and providing feedback.
❖ Mentor and manage the dev team.
❖ Collaboration with testing team for Integration Testing
we will provide upto 30LPA...
We are looking for an Integration Engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations.
You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients and providing ongoing help to them to resolve any issues. Eventually you should be able to automate common issues and development of solutions.
You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to help customers and shape future product design, we can’t wait to hear from you!
Responsibilities
- Understand and explain APIs to clients.
- Help clients integrate OneFin APIs.
- Research and identify solutions to issues during integration.
- Escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Become a product expert for clients.
- Configure OneFin system for customized usage by clients.
- Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides etc.
- Automate solution of common issues using Python.
- Help live clients resolve issues and coordinate with the development team for issue resolution.
Requirements
- BS/B.Tech. in Computer Science, Engineering, or equivalent.
- Strong verbal and written communication skills.
- Experience in writing code in Python.
- Understanding of web based systems.
- Proficient in understanding and writing JSON.
- Experience in SQL databases.
- Experience working with REST APIs.
- Excellent analytical skills, passion for pinning down technical issues, and solving problems.
- Enjoys a fast-paced startup environment.