11+ Speech recognition Jobs in Pune | Speech recognition Job openings in Pune

Phonologies is seeking a Voice Applications / IVR / VUI Developer. This candidate will interface with our IVR Platform Team and use their technical proficiency across different stages of development of application dev and deployment. This is an important role, delivering application design, high quality code, and perform all types of testing and client support activities. The candidate will get an opportunity to work with the pioneer of VoiceXML in India plus a variety of IVR platforms, be part of a learning culture and excellence is rewarded.

Responsibilities

1. Development, testing and support of complex Inbound and Outbound call flows using VXML & FreeSWITCH CTI
2. Own application/modules, deliver with good quality.
3. Troubleshoot live applications, perform root cause analysis, determine cause of problems and resolve issues with other teams, both internal and external.
4. Translate business requirements into technical workflows
5. Operate independently, with very minimal supervision

Skills

1. 6 to 8 years of voice application development experience.
2. Well versed in coding with speech technologies (VXML, CCXML, GRXML, SSML, Java Script, XML, MRCP).
3. Deep experience in SIP/VoIP technologies.
4. Hands-on experience with Voxeo/Aspect, Genesys, Cisco, ININ or Avaya.
5. Hands-on experience in deploying voice applications in the cloud.
6. Hands-on experience on Linux/Unix.
7. Working knowledge of web-services (SOAP or RESTful)
8. Knowledge of Contact Center technologies, Automated Call Distribution, Intelligent Routing.
9. Knowledge of infrastructure, network, hosting and database platforms, cloud telephony, systems management
10. Solid communications skills, both written and verbal.

Qualifications:

1. Computer Science or Engineering educational background.

Job Description

This is a remote position.

About the Company:

Abmiro, a fast growing Software-as-a-Service(SaaS) based product company HQ in Pune, India is looking for senior tech roles for its product Postree. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.

We are building a product that is going to be used by thousands of businesses and help them overcome their real world problems. We are taking you on an entrepreneurial journey with a vibrant team and a massive market opportunity. If this excites you, then this is an opportunity you should not miss.

Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support to our vast international customer base. he/she must be able to provide support via phone, web, email, chat, and other channels as needed.

Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues, complaints and queries reported and see those problems through to resolution.

If you love to explore CRM platforms and wish to have regular interaction and dialog with our customers across the globe, we are looking for you!

We are having our best year yet here in 2022 and looking for talented people who want to make a real difference.

Requirements

Responsibilities and Duties:

1. Manage growing support teams
2. Manage inbound calls, chats, ticketing system and emails.
3. Taking ownership of tickets, acknowledging them for confirmation to the customer.
4. Guide Customers with technical or non-technical problems
5. Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
6. Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
7. Good written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
8. Commitment to documenting knowledge in the form of knowledge base tech notes and articles
9. Act as a liaison between the delivery team, customers and vendors.
10. Proactively work on building process improvements to enhance the customer experience.

Technical Knowledge and Skills:

1. BE degree in Information Technology, Computer Science, BCA, BCS or similar
2. Work experience in technical support, IT support, or as a technical engineer is a plus
3. Aptitude for problem-solving
4. Excellent client-facing/customer service skills
5. Excellent written and verbal communication skills
6. Ability to focus and follow-through to the resolution of issues
7. Ability to diffuse tension and work the issue at hand

Basic knowledge of MySQL, Shell Scripts, etc is a plus

Benefits

What We Provide -

1.  Opportunity to improve & learn new things.
2.  Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
3.  Hell lot of stuff to innovate and learn at the same time
4.  Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.
5.  Company benefits including Provident Funds, Insurance, personal growth opportunities, technology growth opportunities etc.

Location: Pune (Remote)

PS: We're a small team, and your impact is going to be huge!

• OWASP Secure Code review,• Basic programing knowledge in any programming language and knowledge on secure development practices.
• OWASP TOP 10 vulnerabilities and their mitigations
• Hands on experience in Web Application Security Testing tools (SAST & DAST) and Penetration testing tools such as HP Fortify, Checkmarx, Acunetix, Nessus, Burp Suite, Metasploit., Qualys Guard, Kali Linux , etc.
• Understand/modify exploit code and find logical security flaws in applications
• Should have knowledge and experience on Network Security, Application Security, Internet Security, attack vectors.
• To carry out technical vulnerability assessments, identify potential vulnerabilities and provide recommended controls and support to mitigate them.

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance, and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMSP0120PS

1. Primary skill:

• Splunk Development and Administration

1. Secondary skill:

Python, Splunk DB connect, Visual Studio (C#), BitBucket, Kafka, Devops tools. 

1. 4. Years of Experience: 5-8 Years
2. Location:(Hybrid Model)-Pune
3. Position-1
4. Budget- - 5-6 years (Max up to 17 LPA) and 6-8 Years (Max up to 22 LPA)
5. NP- Immediate

Primary Role & Responsibility:

As a software engineer, your daily work involves technically challenging applications and projects where your code makes a direct contribution to the further development and upkeep of our software suite and to its application in projects.

You should be able to create Splunk dashboards, apps and should have good understanding of source interfaces for Splunk.

You should have idea of onboarding of data from different sources like JSON, XML, syslog, errorlog files.

As a software engineer, we expect much more from you than just the ability to design and develop good software. We find it important that you possess an inherent drive to get the best out of yourself every day, that you are inquisitive and that you are not intimidated by situations which require you to branch off from the beaten track. You work together with colleagues in a SCRUM team. In addition, you have regular contact with other software teams, software architects, testers and end users. Good communication skills are therefore extremely important, as well as the ability to think pro-actively and suggest possible improvements. This gives you every opportunity to contribute your personal input and grow and develop within the department.

The often complex functionality of the software includes business logic, controls for logistical transport, communication with external computer systems, reporting, data analysis and simulation. This functionality is spread across various components. You design, program and test the software based on a design concept and a set of requirements. In some cases, you will have to personally formulate these requirements together with the (end) users and / or internal stakeholders. Learn more about the Software modular stack

Desired Profile & Experience: Knowledge of Kafka and experience with Java

• Splunk Architecture, on-premise and cloud based deployment.
• IoT edge.

• Analytical skills and capabilities to understand how raw (unstructured) data needs to be transformed into processed information.

About CITTA

The Lexicon Group, under the leadership of Pankaj Sharma has journeyed from very humble beginnings and has seen upward growth year after year. The Lexicon Group started from education but has now diversified to other sectors like FMCG, Ed-tech, Law Aggregator Platform, Media, Fitness etc. The latest addition to the kitty of The Lexicon Group has been a newspaper (Pune Mirror and Civic Mirror), which has been taken over from the Times of India Group. The motto for The Lexicon Group is mindfully chosen ‘Believe in Yourself’, probably the three strongest words listed together which have the potential of changing lives if you believe in them and that is what Lexicon group try to ensure.

CITTA (Lexicon Lifestyle Private Limited) is a premium-quality natural baby bath and skincare brand that is safe, tested and gentle. CITTA Products are Free of Toxins, Parabens, Sulphates, Silicones, Mineral Oil, and Allergens and are Dermatologically Tested. We are a cruelty-free brand. We are expanding our core team, which is determined to achieve results.

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Create and execute customer engagement, satisfaction and retention plans
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management

Must Haves:

• Proven working experience as HR Manager or other HR Executive
• People-oriented and results-driven
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company

Perks:

• Excellent growth opportunity
• Best salary in the industry

The company is headquartered in Pune.

Desired Candidate Profile

• A Master's degree in business administration (MBA), Marketing
• Minimum 5-6 yrs of Sales experience with understanding of paper industry
• Excellent verbal and written communication skills
• Willingness to travel regularly to different markets
• Proficiency with Microsoft office
• Strong analytical skills and ability to work well with little supervision    

Customer service and care of the customers

• By entering customer data in to the data base
• By updating customer information
• By handling customer telephone calls and making required activities
• By actively preventing terminations of contracts and reduce of purchased services
• By handling customer feedback and making required activities
• By making customer satisfaction surveys
• By follow up of first delivery to new customer
• By follow up of contract termination and final invoicing
• By making invoicing to customers
• By printing of delivery lists
• By archive of customer documents