11+ SVC Jobs in India

At Prolifics, we are currently implementing multiple solutions on PCQA Manager for our development centre in India. This position would be based out of Hyderabad location and is a permanent position.

If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high profile projects, we want to talk to you today! Let’s connect and explore possibilities of having you onboard the Prolifics team!

Job Title:                    Manager - PCQA

Primary skills:                7+ years of experience

Location:                    Hyderabad

Educational Qualification:      B.Tech/BE/M.Tech/MCA/M.Sc

JD:

 The PCQA Manager is a key role to support the process improvement (CMMI V2.0) initiative that will help assess the quality of the software delivered by a growing Software Development Company to its customers. This role will be part of the PCQA team, which helps the organization sustain SEI CMMI DEV Level 5, upgrade to CMMI V2.0 and support other methodology related initiatives.

• Lead the PCQA team and be flexible to take up assignments within the team such as Coaching, Auditing, implementation, process improvement projects, QMS process improvements, agile practices implementation etc.
• Mentor the team in the development and implementation of QMS aligning to CMMI V2.0 within the organization across geographies
• Identify improvements opportunities in the existing policies, processes, procedures, templates and metrics for the organization
• Define and utilize metrics and reports to manage quality efforts
• Prepare and conduct quality assurance product reviews and prepare projects teams ready for process audits according to the audit plan
• Sound understanding of Process Frameworks/Methodologies like CMMI-Dev, SVC, AGILE SCRUM etc.
• Good understanding of various software development life cycles
• Ability to influence and drive delivery with global senior management
• Attention to detail while keeping a global perspective, willing to deep-dive for data analysis
• Good communication and interpersonal skills to interact with global stakeholders
• Very good understanding of Information security concepts and implementation experience of ISO 27001 and other security standards is a value add

About us:

Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have off shore development centers: 3 in Hyderabad & 1 in Pune.

For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work For and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.

We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, Youtube and other social media to know more about us.

Job description

Content Developer 

- Develop content strategy aligned with short-term and long-term organizational goals

- Create, manage, and deliver engaging training across multiple mediums and multiple learning styles including: face to face, mobile, on-line, video and via other broad reach vehicles

- Create and ensure the content team uses standardized instructional design and style

- Stay up-to-date with technology and e-learning developments and generate new ideas to draw targeted customers attention

- Produce Courses on time and on budget and align those programs with an overall learning outcomes strategy

- Work with SMEs to Identify customer needs and pain points

- Offer training solutions by conducting needs assessment and design appropriate programs to train or retrain personnel

- Utilize authoring tools in E-Learning Technology to build E-Learning courses

 Software Knowledge:

Photoshop CC, Adobe Captivate 9, Adobe Audition, Articulate Storyline 360, Adobe Creative Cloud

About HighLevel

Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a two-tier B2B SaaS Platform focussed on Marketing Agencies. We aspire to be a one-stop shop for marketing agencies. We enable agencies to serve their clients with ease using the best cutting-edge tools in the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center / Sales agencies and freelancers. We operate across niches like real estate, dental & medical, local businesses, e-commerce, professional services and field services.

Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 15,000 agencies and 120,000 small & medium businesses with a 600+ strong team that works entirely remote across 15 nations.

We encourage you to check out our YouTube channel to learn more about out platform

https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g ;

Why should you join HighLevel?

HighLevel is an exciting place to work because of the passionate, driven team that we have. At HighLevel

• It’s never somebody else’s job
• We are passionately focused on adding value for our users
• We deliver fast using lean principles. We go to market in weeks instead of quarters
• A good idea always gets tested
• We take care of our team so our team can take care of our users
• We embrace that improvement is constant and iterative
• You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers.

About the role

HighLevel Inc i looking for multiple QA Engineers / Testers to join its full time remote workforce in India. You will be responsible for ensuring that the new releases we make for features, enhancements or new products meet the strict standards of quality & consistency. The buck stops at you and you will have the final say on the correctness, reliability & consistency of our builds. You will prepare detailed test cases that ensure coverage in our complex platform and you will help developers identity & replicate any inconsistencies. You will also work closely with support teams to reproduce reported bugs and communicate them to developers and product teams.

Type - Full Time (Remote in India)

Your Responsibilities

1. Owning the quality of any deliverables including new features and enhancements.
2. Working closely with the product/engineering team in understanding the requirements and user
3. workflow.
4. Identify quality assurance process bottlenecks and suggest actions for improvements.
5. Writing highly efficient manual test cases and performing functional, ad hoc and regression
6. testing.
7. Strong organizational and problem-solving skills with great attention to detail, including the
8. ability to track multiple test executions simultaneously and synthesize the results.

Your Core Skills

1. You place quality over any other virtue.
2. 3+ years’ experience in testing web applications
3. Experience in using defect tracking systems to report, track and resolve defects.
4. Experience with API testing and performance testing with tools such as JMeter, and Postman.
5. Understanding of HTML, CSS,JS and browser debugging/console tools
6. Test automation experiences such as Selenium, Cypress or any other framework.
7. Hands-on experience with both white box and black box testing.
8. Good knowledge of working with at least one Source control system - Git, SVN etc.
9. Good understanding of the Agile software development methodology (Kanban or Scrum) and QA's role in it

Additional Skills

1. Prior experience in B2B SaaS or a CRM product or in a complex web-based software product with multiple product areas utilizing multiple services and technologies
2. Experience working in cross-functional teams

Microsoft Dynamics Engineer

This individual will work closely with members Dynamics team to enhance and enrich our customer support platforms and service oriented initiatives.  A technical understanding of how Dynamics CRM technology facilitates overall customer experience is essential.  The role requires an ability to create and implement new and existing platform capabilities, leverage native CRM functionality and extend the platform via custom development, administer all levels of customized environments, and implement ongoing performance-tuning strategies.  The ideal candidate has several years of Dynamics CRM experience, learns continuously, and possesses a desire to immerse themselves in a fast paced and rapidly growing organization.

How you will make an impact:

• Translate business requirements into innovative solutions that leverage the Dynamics CRM platform
• Design, develop, test and document project solutions, customizations, and upgrades of a Dynamics CRM environment
• Respond to user application issues in a timely manner
• Participate in code reviews for ongoing projects with other team members on a regular basis

What you need to be ready:

Required Skills:

• 3-5 years of hands-on Dynamics CRM experience with an emphasis on customization and/or performance tuning
• Thorough understanding of the Plugin events and Workflow activities
• Experience with .NET CRM SDK including use of ODATA and Web API REST endpoints
• Understanding of general Web Development (HTML/CSS/JavaScript), including how the web works
• Working knowledge of most of the following:
  • .NET Framework (ASP.NET MVC, .NET Core, .NET Standard)
  • JavaScript frameworks (Nodejs, TypeScript, Angular, Vue)
  • CSS frameworks (Bootstrap, Foundation, LESS, Sass)
  • Data Management (SQL/ORM, JSON, XML, MQ, OData)
  • Agile Development Methodologies
• Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented and dynamic environment
• Self-starter who can work independently and be a strong team player

Preferred Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred
• Knowledge of third-party integration tools (e.g., Scribe) and Dynamics CRM preferred
• Familiarity with one or more of the following technologies: Azure, Python/R, Angular, PowerShell, Serverless, Webhooks, OAuth/OIDC, Containers, Machine Learning, Big Data preferred

Location: Hyderabad/Bangalore

• Gathering business and functional requirements.
• Developing requirements documents: goal model, functional modeling, business process, customer interactions/wireframes; writing high-level user requirements (Epics and User Stories) and Process flows/analysis in JIRA
• Preparing use cases and formal requirements documentation.
• Analyzing and simplifying the requirement scenarios and be able to write prerequisites, Acceptance Criteria. Work closely with the business and technology to gather & write end to end business testing requirements and acceptance criteria.  
• Ensuring that releases are getting completed as per timeline and quality by working closely with the product delivery team and keeping daily track of progress.  
• Coordinate UAT activities prior to new product releases and client onboarding events including tracking of defects and progress of resolution.
• Escalation of issues in a timely manner.
• Ensure adherence to audit, SLA and operational standards.
• Demonstrations of new functionality to business and technology users.  
• Work in tandem with the Documentation team to produce user manual and system documents.
• Work closely with the support team to ensure timely knowledge transfer  
• Providing analysis and support for the project management, application development, and QA teams throughout the development lifecycle.
• Acting as a liaison between the technology department and other business units.
• Working on RFI or RFP proposals. Participating in process studies or pre-sales process of responding to RFI, RFP, and proposals.
• Leading business and technical analysis sessions to support new development efforts to meet current and projected business needs.
• Quickly understanding the business issues and data challenges of clients organization and industry.
• Providing expertise on the system's capabilities/limitations as it relates to business goals.
• Preparing impact and opportunity assessments regarding the cost/benefit of proposed projects.
• Aligning stakeholders on business requirements, system requirements, program functions, and strategy.

• 4 + years of hands-on experience with software applications as a BA
• Proficient with tools like Jira, Confluence, Wiki, Ms-Word, Excel, and Visio, etc. 
• Have a good experience of the Agile Process(SCRUM) 
• Can validate, refine and optimize solution option models, Through analysis of options, can select the option with the greatest business benefit bearing in mind the customer's & product objectives
• Can form a recommendation or recommendations, with justification, to the decision making authority/s, Applies effective influencing strategies to enable Decisions.
• Is able to take fresh views and avoid rigid thought patterns, Is prepared to investigate and challenge the unknown, Applies common sense and doesn't go over the top
• Comprehends end to end business life cycle and stated/unstated needs of the customer in order to provide value  
• Shows a good understanding of the domain and visualize new features and requirements from industry best practice and document them for technical implementation  
• Is clear and concise and writes in a format which is focused on the reader, avoids unnecessary detail, Documents are presented in a professional format with good spelling and grammar, clearly identifying any missing or incomplete content.  
• Demonstrates active listening and values others input/expertise, diversity of views/opinions and responds appropriately.   

• Plan, manage, and deliver solutions.
• Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.
• Determining and managing tasks, issues, risks, and action items.
• Scheduling and facilitating scrum events, meetings, and decision-making processes.
• Monitoring progress and performance and helping teams to make improvements.
• Planning and organizing demos and product/system testing.
• Ensuring the proper use of collaborative processes and removing impediments for the scrum team.
• Tracking project processes, deliverables, and financials.
• Preparing and presenting status reports to stakeholders.

Job Description:

We are looking for a candidate with 5-8 years of experience in Agile methodologies like SCRUM, XP, Kanban, SAFe and fluid, along with in-depth knowledge of agile values, design thinking, customer value, product management, etc. with strong experience in Agile transformations from design to implementation.

Responsibilities:
- Preparing monthly project status updates and capital forecasts per established processes
- Disrupting and improving the way teams work by increasing organizational agility to produce dramatically better outcomes
- Preparing and conducting periodic project status reports to update teams and executive management regularly on progress, risks, and issues
- Understanding break down of backlog into tasks, defining effort (as complexity), and estimating initial remaining hours
- Designing an optimal system by meeting project requirements while maximizing characteristics such as scalability, security, reliability, durability, and cost-effectiveness
- Facilitating the process for building up multiple products parallel and doing continuous integration

- Focusing on customer values, coaching teams to embrace the right mindset in ways of working (cadence, ceremonies, tools), and on-boarding new teams with the setup of working processes

- Anticipating and identifying impediments (systematic, behavioral, etc.) and working with

the right team members to resolve them

- Monitoring the team's outcomes and dynamics while assisting them in improving team performance and agile maturity

Required Skills:
- Experience with Jira or any other Agile project management tool
- Good understanding of Agile development processes
- Strong working knowledge of technical engineering best practices including test-driven development, continuous integration, DevOps

- Good Documentation and Reporting Skills
- Good Analytical and Problem-solving skills

- Good Communication skills

- Strong Decision-making skills

Note: Certification in CSM, PSM or related field will be an added plus

Perks and Benefits 

Medical Insurance and other perks.