11+ KPI management Jobs in Delhi, NCR and Gurgaon | KPI management Job openings in Delhi, NCR and Gurgaon

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

About Us 

One of India's leading Renewable Energy Consultants, working with large commercial and Industrial clients and helping them choose the right Renewable Energy solution for them.

Job Profile Manager / Senior Manager– Strategy & Business Development, Renewable Energy

Qualification 

• MBA –from a reputed B school or comparable qualification with 3-8 years of experience either in B2B sales or Renewable Energy Consulting 

Office Location: Noida

Who we’re looking for

• We’re looking for a unicorn – the best of the best.

• Someone who lives, breathes, eats, sleeps, and dreams of Renewable Energy and consultative selling process.

• Someone who has a fire in their belly for business development and can expand a region single-handedly

• Someone who will be at the front of the company and can drive sustainable financial growth by boosting sales and forging strong relationships with clients

• Someone who is charged up to contribute and take ownership

• Someone who can crush their targets - Deliver and exceed their own goals

Responsibilities Strategize in Business Models and Business Plans

• Work with higher management in formulating business strategies

• Research for new markets and know-how of the renewable industry

• Assist and strategize in new products & services

• Making business plans and financial models

Generating Enquiries and Sales Meetings

• Prepare for meetings/calls via structured research about the target client 

• Having effective sales meetings/calls in order to:

• Understand the renewable energy requirement of the client

• Position the company as their preferred Renewable Energy advisor and the best choice for the client

Sales Proposals/Transaction Management

• Create presentations based on the client’s requirements

• Coordinate with the Business Partners to generate proposals

Deal Closure/Sales Conversion

• Negotiate win-win deals

• Maintain profitability index as per management guidelines

Team Management

• Develop entry-level staff into valuable salespeople

• Accountable for achieving its own as well as its team sales target

Candidate Profile 

• Should have good business analytical skills

• Proficient in financial model skills

• Should have excellent skills in office tools like Excel, PowerPoint, etc.

• Should have excellent Communication Skills and be a team player

• Should be a go-getter, focused, ambitious, sales expert and driven to succeed, result orientated, hungry for growth

Perks & Benefits 

• An absolute action-packed, fun, and demanding workplace lets us thrive in a team-based environment with passion, fun, pride, and teamwork as our core values.

• Other than fixed compensation, we offer attractive (equivalent to 80% of the salary) quarterly performance incentives, team outings, and an international trip for the star performers

• Act as a key point of contact to the Business Transformation Services, Business Analysis, and Functional Architecture and Solution Architecture groups throughout the implementation
• Interface with business stakeholders to determine key design/process decisions, and contribute to overall delivery plan.
• Deliver assigned tasks complete and on time as designated by the Programme Office to ensure smooth progress of the implementation.
• Contribute and take ownership for various project related tasks / planning activities as the programme evolves

• Knowledge and Practical experience of Project Management methodologies – ability to configure delivery work stream frameworks to progress timelines and delivery milestones
• Demonstrate ability in planning consulting/functional work & ownership of project outcomes

Selected intern's day-to-day responsibilities include:

• Requirement gathering for web and app development projects.
• Managing a client’s portfolio.
• Understanding & drafting of Business Proposals.
• Identifying potential clients by researching their industries and competitors.
• Identifying industry trends and recommending changes to existing business strategies.
• Handling customers' pre-sales and post-sales queries.

Skills Required

Should have a Positive attitude.

Should be able to make reports and presentations.

Should be interested in writing blogs/forum.

Should be excellent at communication skills (written and verbal).

Should have knowledge of web & app technology.

Do you wish to be a part of a disruptive team, passionate towards democratizing education for students across India? Then read more.

Desired Candidate Profile